Mouse and trackpad are not working after battery change.
stancambera
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_Ritchi_ Posted messages 21130 Registration date Status Contributor Last intervention -
_Ritchi_ Posted messages 21130 Registration date Status Contributor Last intervention -
Hello everyone,
Following a battery change on a 2017 13" MacBook Pro, I was unpleasantly surprised to find that the trackpad wasn't working...
After connecting a mouse via USB port, it worked.
However, when I tried to recheck the internal connections during the restart, the Mac displayed a page prompting me to activate Bluetooth for a Magic Mouse or a keyboard...
After rebooting with alt opt shift and command option P R, I finally arrived at the login screen. The trackpad still doesn't work, the mouse does allow me to move the cursor.
After logging in and loading, I finally get to the session, and the mouse no longer works. The USB ports don't seem to support either the mouse or the charger. The keyboard works, though.
What should I do?
Thank you in advance for your help.
Following a battery change on a 2017 13" MacBook Pro, I was unpleasantly surprised to find that the trackpad wasn't working...
After connecting a mouse via USB port, it worked.
However, when I tried to recheck the internal connections during the restart, the Mac displayed a page prompting me to activate Bluetooth for a Magic Mouse or a keyboard...
After rebooting with alt opt shift and command option P R, I finally arrived at the login screen. The trackpad still doesn't work, the mouse does allow me to move the cursor.
After logging in and loading, I finally get to the session, and the mouse no longer works. The USB ports don't seem to support either the mouse or the charger. The keyboard works, though.
What should I do?
Thank you in advance for your help.
1 answer
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Hello,
Changing the battery of a MacBook Pro 13" 2017 is quite long and technical as explained here:
https://fr.ifixit.com/Tutoriel/Remplacement+de+la+batterie+du+MacBook+Pro+13-Inch+avec+touches+de+fonction+2017/133428
I invite you to read this tutorial and check if you might have forgotten to complete a step during the reassembly of the Mac, or damaged the trackpad connector in steps 16 to 18...
Ritchi
