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Firetv.amazon mycanal

vipers13 Posted messages 238 Registration date   Status Membre Last intervention   -  
vipers13 Posted messages 238 Registration date   Status Membre Last intervention   -
Hello
since yesterday I can't watch my videos on the Fire TV
it shows me upes-021
thank you

3 réponses

Réponse 1 / 3
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 
Hello,
update the MyCanal app

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bazfile
Moderator/Security Contributor.
a hello, a response, a thank you are always appreciated.
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Réponse 2 / 3
vipers13 Posted messages 238 Registration date   Status Membre Last intervention   1
 
thank you
what should I do?
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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 
Go to the Google Store and check for available updates, you can also clear the cache of the MyCanal app, see also https://assistance.canalplus.com/questions/2344633-erreur-upes-021-connexion-fire-stick it’s up to Canal to fix the issue since it apparently comes from them.
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Réponse 3 / 3
vipers13 Posted messages 238 Registration date   Status Membre Last intervention   1
 
Hello
I'm back to my problem
I think it comes from the Amazon Fire TV
I just subscribed to MyCanal and
on MyCanal it shows me upes-021
on Prime Video the movie won't start, it keeps searching
on Netflix it goes to 24%
thank you
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