View original (French)

Lost password for antivirus

Mellchiorr Posted messages 40 Status Member -  
barnabe0057 Posted messages 14329 Registration date   Status Contributor Last intervention   -
Hello, how are you?

I would like to uninstall Security Agent, Trend Micro Apex One(TM) Security Agent - Version 2019, but the problem is that I need to enter a password to uninstall it and I don't remember the password. Everything is blocked, I can't even pause it.

Can you help me find the password please?

Best regards.

2 answers

  1.
    barnabe0057 Posted messages 14329 Registration date   Status Contributor Last intervention   4 930
     
    Hello,

    We can't do anything about the password.

    To uninstall Apex One, you need to use the right tool:
    https://success.trendmicro.com/solution/1116938

    --

    “Artificial intelligence is defined as the opposite of natural stupidity.”
    0
  2. Mellchiorr Posted messages 40 Status Member
     
    Good evening.

    Thank you, but I didn't understand your links and the right tool.
    Could you please explain it to me?

    Best regards
    0
    1. barnabe0057 Posted messages 14329 Registration date   Status Contributor Last intervention   4 930
       
      Trend Micro, like most antivirus manufacturers, provides specific software to completely uninstall its antivirus.

      In your case, this tool is called CUT Tool (see the link)
      0