Conexant SmartAudio Solved

Question

Hello, I have a problem. Can someone help me? I have a Lenovo laptop with Windows 10. I work from my PC as a teleoperator. I use X-Lite as a softphone. When I make calls, I hear very well but my interlocutor understands one word out of ten or nothing at all. My audio device is Conexant SmartAudio, which I think is not compatible. I installed Realtek but it doesn’t appear in the device manager. Only the Conexant shows up as the default device. Although Realtek is installed correctly. I went to the settings, everything is okay according to Windows, updated the drivers, same issue.  Can you please help me or are there any other audio devices aside from Realtek and Conexant?  Thank you in advance   Configuration: Android / Chrome 91.0.4472.120

Anonymous user · Answer

Hello You cannot manually install just any driver on a machine; the driver is associated with the hardware in your machine. You can find the correct drivers either on the Lenovo website by providing your machine's information or through Windows 10 Update if it is already installed. However, nothing prevents you from adding an additional USB sound card to your machine.  See you later -- If the answer helped you: a little thank you is nice. If it's resolved: the green button at the top is better ;-)  Let he who has never opened a user manual throw the first mouse.

Melkabwiri · Answer

Hello  Thank you for your response.  That's what I think I already have, but the result is still the same. The person doesn't understand much; sometimes it sounds like a robotic voice.  I had this problem about a year ago, and it was resolved, but I can't remember how. I believe it was by changing the application to replace Conexant.  I have noticed while browsing the forums that Conexant causes issues for many people (under Windows 10).  What else could I do?  Thank you.

kaneagle · Answer

Hello,  Press Windows + R Type --> winver and OK  What version is it?  Example image:    -- Human beings are at their best when things are at their worst.

Melkabwiri · Answer

Hello  Version 20H2

kaneagle · Answer

Windows 10 is not up to date. To update it to version 21H1: Download this -->> MediaCreationTool21H1 <<-- Run it Check --> Upgrade this PC now -- The human being is at its best when things are at their worst.

Melkabwiri · Answer

It seems to be a link to download Windows 10  I don't understand because I'm already on Windows 10.

Melkabwiri · Answer

Am I still going for it?

Melkabwiri · Answer

Hello  I started the installation overnight and the next day it got stuck at 31%. Then I wanted to stop it to cancel and restart, but this time the program is stuck on closing ????

kaneagle · Answer

Task Manager Process Tab Complete the corresponding process task.   -- Human beings are at their best when things are at their worst.

Melkabwiri · Answer

I clicked on end task and the application is gone from the list. What should I do now?

Melkabwiri · Answer

It's the second time I'm launching it and it gets stuck at 31% Sorry to seem like a newbie but I really need help please Thank you

kaneagle · Answer

Make a Windows 10 repair Look at this --> Repair Windows 10 without losing data    -- Human beings are at their best when things are at their worst.

Anonymous user · Answer

Hello
All this for a sound problem...
How to take down a mosquito with a bazooka!!
See you later
--
If the answer helped you: a little thank you is nice. If it's resolved: the green button at the top is better ;-)

Let him who has never opened a user manual throw the first mouse at me.

Melkabwiri · Answer

Yes, just for a sound issue indeed. You should know that this little problem prevents me from working because I am a teleoperator... so it's a big problem for me because I am unemployed. It's not for watching movies!  Thank you

Anonymous user · Answer

Hello I'm not saying it's not a good idea, but launching into heavy procedures from there... If it's just to block everything! I don't see the advantage... I'm asking the question again because it's not clear... Are you using the "integrated" sound card of the machine or an "additional" card like the USB model that I recommended to you?? See you later -- If the answer helped you: a little thank you is nice. If it's resolved: the green button at the top is better ;-)  Let him who has never opened a user manual throw the first mouse.

Melkabwiri · Answer

Yes, it's the built-in sound card. I don't have an additional card and  I don't think it's the issue. As I mentioned earlier, I can't remember the steps I took (installing Realtek or the driver from the Lenovo site for Windows 10) but it worked well. Then, I encountered this problem again (i.e., the person I was speaking with heard unbearable crackling noises).  Then, I performed a factory reset as recommended, and now when I make calls, my interlocutor hears a robotic voice.  So if there's an easier solution, I'm definitely interested.  I look forward to hearing from you.

Anonymous user · Answer

Hello
Don't you think that...
To be honest, what you think doesn't really have a place here since you're asking for help!
So please stop thinking.
Updated drivers sometimes behave "worse" than previous ones, but if you install an older driver that satisfies you, you will need to stop updating your Windows if you want to keep it.
So forcing a system update on your machine won't solve your issue.

Instead, take a look at the manufacturer's support for your machine; you can find older drivers that can be installed by right-clicking on the device in Device Manager, then Update, Browse my Computer.
Packages (exe, zip) must be extracted to a folder beforehand to be used. Do not install the drivers if they are in exe format. Using a tool like 7zip portable is very helpful in this case.

See you!
If the answer helped you: a little thank you is nice. If it’s resolved: the green button at the top is better ;-)

Whoever has never opened a user manual can throw the first mouse at me.

kaneagle · Answer

Message 18 --> I performed a factory reset Okay, so that’s already done!  Also, problem with Windows updates since then?  Windows key + X Device Manager  Go to sound, video and game controllers Give the hardware ID of the Conexant audio Check this --> Find the device identification number Post the number in your next message.  Currently, what is the driver version and date? Example image:

Melkabwiri · Answer

Hello  Conexant SmartAudio HD  Driver date: 05/13/2015 Driver version: 8.66.4.0

kaneagle · Answer

Give the device identification number of the peripheral Check this --> Find the identification number of a device Post the number in your next message.   -- Human beings are at their best when things are at their worst.

Melkabwiri · Answer

HDAUDIO\FUNC_01&VEN_14F1&DEV_510F&SUBSYS_17AA3815   HDAUDIO\FUNC_01&VEN_14F1&DEV_510F&SUBSYS_17AA3815

kaneagle · Answer

What is the model number of the Lenovo?   -- Human beings are at their best when things are at their worst.

Melkabwiri · Answer

It is a G70-70 Model 80HW Version 10.0.19042 Build 19042 Computer DESKTOP-AOA8NG7 SMBIOS Version 2.7

kaneagle · Answer

Try this driver -> Conexant    -- Human beings are at their best when things are at their worst

Melkabwiri · Answer

I successfully installed the Conexant driver. But when I go into the Device Manager, it seems that the original version (8.66.4.0) still appears.  How to change it?

kaneagle · Answer

Device Manager Go to sound, video and game controllers Right-click on --> conexant audio Uninstall Check --> delete the device Uninstall  Windows + R Type --> control panel and OK  Programs and Features Uninstall --> conexant audio, if present Restart the pc.  Try the audio driver from message 27 again   -- Human beings are at their best when things are at their worst.

Melkabwiri · Answer

Hello  I wanted to inform you that the problem is resolved. The sound works very well on both sides. I can hear and be heard perfectly. So I uninstalled Conexant as you advised, and by restarting the PC, the "Realtek" that wasn't showing up in the devices appeared and became the default driver. I then, just in case, did a test and everything is working well. I am, of course, very happy that everything is functioning, but I also like to know and understand the reasons behind things.  Is it simply that Conexant SmartAudio is not compatible? Is it a Windows update issue that is disrupting the (new) driver versions?  In any case, thank you very much for your help.  PS: It is often recommended to create a restore point. What do you think? Is it a solution? A safety measure?

kaneagle · Answer

According to the model number of the PC and the hardware ID given, it's a Conexant audio. Restarting and it's Realtek that is set as default? Weird story!  For your information: What do you have now in audio, video and game controllers?

Melkabwiri · Answer

Yes, since I uninstalled Conexant after I provided you with the credentials  What now appears: High Definition Audio Device  And in the sound settings, the "Headphones" device has appeared, whereas with Conexant, only the "Speaker" device was showing  I tested again this morning and it's working very well  Regarding the idea of creating a restore point, what do you think? Is it a real security measure in case it crashes....

kaneagle · Answer

Give the device identification number of the High Definition Audio Device Check this --> Find the device identification number on a PC Post the number in your next message.   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

If this is the no --> HDAUDIO\FUNC_01&VEN_14F1&DEV_510F&SUBSYS_17AA3815  Download and install --> 7Zip 64 bits  Download this driver --> Audio  Right click on the driver --> 152ef966....cab Select --> 7Zip Choose --> extract to "152ef966......\"  Go to Device Manager Sound, video and game controllers Right click on the --> high definition audio device Update Driver Browse my computer for drivers Choose from a list of drivers...  Have Disk Browse Go to the extracted driver folder --> 152ef966...... Select the file --> G14Plmwa.inf and OK. Restart.

Melkabwiri · Answer

Yes, that's the identification number. And what exactly is this procedure for?

kaneagle · Answer

This is to install the driver corresponding to the identifier number for the conexant. Currently, the High Definition Audio Device is a generic driver.

Melkabwiri · Answer

So, will I have to reinstall Conexant? Why not stay in this state?

kaneagle · Answer

Currently, what is the version and date of the driver? Example image:    -- Human beings are at their best when things are at their worst.

Melkabwiri · Answer

High Definition Audio Device  Driver Provider: Microsoft Driver Date: 09/05/2020 Driver Version: 10.0.19041.264    Yes, so apparently, it's not realtek!!!

kaneagle · Answer

Install the driver Check the --> message 34 Follow the procedure carefully.   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Subject resolved? The device has indeed become Conexant Audio?   -- Human beings are at their best when things are at their worst.

Melkabwiri · Answer

Hello Sorry for the delay, I was away.  I clicked on the 7-Zip link and it shows me 2 tables  Download 7-Zip 19.00 - 64 bit x 64 - 32 bit x 86  Download 7-Zip 21.03 beta - 64 bit x 64 - 32 bit x 86 - 64 bit ARM64  Which one should I download?  Thank you

kaneagle · Answer

Download 7-Zip 19.00 64 bit x 64   -- Humans are at their best when things are at their worst

Melkabwiri · Answer

Hello    I'm sorry, but I sent some messages recently and they didn't go through.  Anyway, I downloaded the 7z 1900 ×64 as you asked me to. Then I clicked on " download this driver --> Audio "  But nothing opens  In any case, the phone and sound are still working well for now.

kaneagle · Answer

I downloaded the 7z 1900 ×64 as you asked me.  After the download, did you install it properly?  I clicked on "download this driver --> Audio"  For downloading the audio driver, did you click on --> Audio in blue?   -- Human beings are at their best when things are at their worst.

Melkabwiri · Answer

Yes, it downloaded and installed fine. When I click on the blue "Audio," nothing happens. I tried right-clicking and opening it in a new tab or page, but it automatically closes.

kaneagle · Answer

When I click on the blue "Audio", nothing happens   Have you tried with another browser?

Melkabwiri · Answer

Hello

So, I have installed the driver and followed the procedures from message 34. I restarted.
What should I do now? If I understood the previous messages correctly, I need to reinstall "conexant"???

Is there a risk that the problem will come back?
Should I create a restore point just in case?
Or simply, why not leave it in this state (with the "generic high definition audio" device)??

kaneagle · Answer

 I have installed the driver and followed the procedures from message 34.

In audio, video and game controllers, is it indeed Conexant Audio that is displayed?

--
Human beings are at their best when things are at their worst.

Melkabwiri · Answer

Hello  In audio, video, and game controllers I have:  High definition audio device

kaneagle · Answer

Try the manual installation again:
Go to Device Manager
Sound, video and game controllers
Right-click on the --> high definition audio device
Update driver
Browse my computer for drivers
Choose from a list of drivers...
Have Disk
Browse
Go to the folder of the unzipped audio driver from message 34 ( Audio) --> 152ef966......
Select the file --> G14Plmwa.inf and OK.
Restart.

Conexant SmartAudio - Page 3

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