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New PC RAM won't boot up

SHELBY75 -  
 Haniii -
Hello,

To quickly explain my problem, I have an MSI H310M PRO-VDH motherboard with an updated BIOS. I wanted to upgrade my RAM to 16 GB, so I bought 2X8 GB DDR4-3200 G.Skill, but when I install both sticks, my PC turns on but the screen, mouse, and keyboard remain off. When I put just 1 stick in SLOT 1, the PC turns on without any problem. I then try to turn on my PC with 1 stick in SLOT 2, the PC turns on, but once again, the screen, mouse, and keyboard are off. I have performed several Clear Cmos resets, but nothing changes. Do you have any ideas? Thank you very much.

3 answers

  1.
    jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929
     
    Hello
    it seems that slot 2 is out of order
    before that did you have a stick in slot 2?
    or just one in slot 1??

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    1. SHELBY75
       
      Before that, there was no stick in slot 2, so there was only one stick in slot 1.
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    2. Haniii
       

      Hey, can someone help me? I had almost the same issue but on an MSI A320 A-Pro. I'm not sure, I wanted to overclock the RAM a bit, I set the clock to 3000MHz when it was at 1500 (big mistake). When I restarted the PC, it stayed on a black screen. The question is, can anyone tell me if it's the RAM or the motherboard?

      PS: I don't have any LEDs like the 310.

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  2. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 583
     
    Good evening,
    It's rare but it happens, I had the case with an Acer, two identical new modules from the same manufacturer, one faulty.
    The supplier took it back.
    Just so you can test these modules in the reserved slots, if both work in one slot and not in the other, jfmimi (whom I greet) is probably right!
    Best regards.

    --
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    O Breizh my homeland, I love my homeland!
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    1. SHELBY75
       
      The thing is, if SLOT2 is faulty, then why doesn't the PC start when I put both RAM sticks in slot 1/slot 2 if it's faulty?
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      1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 583 > SHELBY75
         
        There aren't thirty-six solutions for placing your clips; you only have two slots!

        If it works on one and not the other, the motherboard likely has a problem!
        Best regards.
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      2. SHELBY75018 Posted messages 6 Status Member > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
         
        When I put in my two RAM sticks, a small LED on the motherboard also lights up.
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  3. SHELBY75
     
    I had a feeling... By pure chance, a motherboard compatible with INTEL 1151 socket and DDR4-3200 at an affordable price?
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    1. SHELBY75018 Posted messages 6 Status Member
       
      Please?
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      1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 583 > SHELBY75018 Posted messages 6 Status Member
         
        Sorry for the delayed response, I've been busy elsewhere!
        It seems that the LED in question is the memory one, from what can be seen!
        Are you sure that both RAM sticks are good?
        Have you tried them one after the other in the working slot?
        It's difficult to recommend one motherboard over another; it all depends on your budget!
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      2. Shelby75 > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
         
        Yes, the bars are good; I tried them one after the other. For €100 please.
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      3. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 583 > Shelby75
         
        This card has good ratings, Gigabyte B365M DS3H, and matches what you mentioned above, around 85 to 90€, there must certainly be others available now!
        I just looked at the specifications of your motherboard MSI and I see that the maximum frequency is 2666MHz in DDR4.
        Your RAM sticks are at 3200MHz, which is too high for this motherboard and it’s likely that the problems are related.

        Best regards.
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      4. jfmimi Posted messages 13734 Registration date   Status Contributor Last intervention   1 929 > glg29 Posted messages 29751 Registration date   Status Contributor Last intervention  
         
        to make sure it's slot 2 that's faulty
        and not a problem with the frequency being too high
        put the original stick in slot 2
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