Eko Tank Smartwatch

Cess91070 -  
MamieChri Posted messages 3 Status Membre -
Good evening, I bought a smartwatch from the brand EKO that I don't know (on Showroomprivé) and I'm looking for reviews on this brand but I haven't found anything. I feel like I'm the only one who bought it lol... If anyone has purchased a smartwatch from EKO, could you please share your feedback?! Have a nice evening!

39 réponses

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Juju
 
Hello
Personally, I just received the eko city.
Honestly, for the price, it's frankly a piece of junk.
Aside from tracking constants, you can't do anything with it.
It vibrates for phone calls and alarms, but you still need your phone to answer, etc., and to turn off the alarm.
You can't even change the watch faces. So really too expensive, even at 79 euros on the showroom. To think it's supposedly worth 199 euros at eko. It's really a scam.
56
Nanou
 
Hello
I bought this watch in July
It drains quickly
I really regret this purchase
9
MR
 

Hello,

The Eko brand that you can also find on Showroom is actually a dropshipping brand. This means that it is not a real watch brand, and you can find them on Aliexpress for 2 euros. In other words, it's a scam. I had proof when I did a reverse image search on Google, meaning I took the image of the watch available on Eko or Showroom and then searched for that image on the internet. The result: for sale on Aliexpress, Amazon, etc... by sellers on the other side of the world for prices ranging from 2 to 200 euros...

26
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention   > MR
 

Hello MR,

I have received your message in which you express your doubts regarding the authenticity of the watches from Eko sales.

We are sorry that you feel this way.

Indeed, the quality of our supply is at the heart of our concerns. We work closely with our suppliers. Thus, we systematically monitor the origin and quality of each product sold on our site.

Offering counterfeit goods for sale is also prohibited by law. That is why we assure you that all products for sale on our site are authentic and have been acquired legally.

If needed, we remain at your disposal for any information.


Sincerely,
Ayoub

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Valy > MR
 

Hello,

I ordered the Fire watch from Eko on Showroomprivé in March 2022. I have never managed to connect it to my phone! It doesn't even stay on, even when charged! To top it all off, my order doesn't even appear in my order history anymore. So, I can't take any action regarding this order.

In October, I ordered a juicer. I didn't use it right away. The items I unpacked were in good condition. I stopped there. This week, I wanted to use the juicer and discovered that two essential pieces were missing from the package. I have no choice but to buy these parts from the supplier, and on top of that, one of the pieces is out of stock!

I also had problems with a pair of headphones.

I am extremely disappointed with Showroomprivé. I will not order again, especially since it's very complicated to get in touch.

1
Lulogus
 

I have the marvelous and I can turn off the alarm directly on the watch, answer calls and talk, I change the dial via the app but there are very few choices. But well, apart from the calls, nothing more than on watches from Aliexpress or Shein. Too expensive for what it is. Disappointed ????

1
Flo
 
Hello
I have exactly the same experience
Purchase on showroom privé for €75, value on the eko site €199...
Thick watch, cheap-looking, very small writing on the dial, few functionalities, drains quickly.
I regret this purchase which is absolutely not worth the price. Very very disappointed. Avoid.
13
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Flo,

I am sincerely sorry to hear that your watch has not fully met your expectations.

I apologize for this situation and I am here to help you.

In order to assist you better and discuss this in person, please send me your order number.

Ayoub
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Zigcat Posted messages 1 Status Membre > showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 

Hello,

I'm having a problem with my Eko mix watch; it turns on but the screen stays black. I bought it 2 months ago and I'm disappointed.

0
Poyatte
 
This watch is a real scam.
6
Kaliz
 
Hello,

I bought this watch on the showroomprive website and as soon as I unboxed it, the crown of the watch broke. It's of very poor quality; aesthetically, it looks nice, but it's to be avoided. I do not recommend it.
5
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Kaliz,

I'm following up on your message regarding your broken watch.

I apologize for this situation and would like to assist you.

To help you better and discuss it in person, please send me your order number.

Ayoub
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MPMP10 Posted messages 46950 Registration date   Status Membre Last intervention   18 828
 
Hello,
You shouldn't buy anything on this site....
See here:
https://forums.commentcamarche.net/forum/s/Showroompriv%C3%A9

--
If money has no smell, women have a lot of flair.
2
Choupette2021 Posted messages 1 Status Membre 2
 
Hello

I have the same watch
Bought on showroom privé for €75, value on the eko site €199...Few features, discharges quickly.
I regret this purchase which absolutely isn’t worth the price. Very very disappointed. Reporting.
2
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello,

I am sincerely sorry to hear that your watch did not meet your expectations.

I apologize for this situation and would like to help you.

In order to assist you better and discuss this in person, please provide me with your order number.

Ayoub
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Choupette2021
 
Hello,
My order number is n°236785565.
Thank you!
3
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention   > Choupette2021
 
Hello Choupette2021,

I acknowledge receipt of your order number and thank you for it.

I inform you that I have taken charge of your complaint and confirm that you will be contacted to follow up on your request.

Ayoub
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Rozenn_ Posted messages 1 Status Membre 1
 
Hello, I also bought the Eko Crystal watch on Showroomprive.com. It is indeed very low quality. It stopped transferring data after a week of use. The customer service at Showroomprive.com is asking for information that is impossible to find (serial number, article code,...) which discourages us from continuing the process.
I will never buy a watch from an unknown brand again.
2
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Rozenn_,

I am sincerely sorry to hear that your watch has not met your expectations.

I apologize for this situation and would like to offer my assistance.

In order to help you better and discuss this in person, please send me your order number.

Ayoub
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Alicia
 
Hello,
I'm also looking for reviews. Have you been able to test your watch?
1
Cess91070
 
Hello, having tested it, I find it nice but nothing justifies its price, fortunately I paid less for it on the Showroomprivé site, it does the job!
16
Ambrette > Cess91070
 
Hello, do you know how to set the watch in French please?
0
MamieChri Posted messages 3 Status Membre 1
 

Good evening,

I bought the Eko Stella smartwatch in May 2023 on shoroomprivé, it no longer charges and I am very very disappointed with the site.. I sent an email to activate the warranty.. let's see what they will respond.

Christel

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Elodiethomas13 Posted messages 1 Status Membre 1
 
Hello, following a purchase of an eko watch from showroom, it’s really a scam given the price; supposedly it does everything but in the end it does nothing at all, and when trying to contact showroom, nobody answers despite a requested return.... Really to be banned.
1
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Elodiethomas13,

I am sorry to hear that your watch has not met your expectations.

I apologize for this situation and would like to offer you my assistance.

In order to help you better and discuss it in person, please send me your order number.

Ayoub
0
Lolotte136401
 
Hello,
I recently purchased the Eko Active watch on shoroomprive.com and I am very satisfied with it. It's true that the manual is not very clear, but with a bit of intuition, it's manageable.
1
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello,

Thank you very much for your appreciation.

Have a nice day from all the team.

Ayoub
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Sasou
 
Hello
I bought one last year as well on showroom. After much comparison, I found it very good, of good quality and effective. The touchscreen responds well!
I just misplaced the charging cable and I can't find it anywhere.
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Ambrette
 
I'm sorry, but I can only provide translations without explanations or comments.
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Mailys > Ambrette
 
It's thanks to the app.
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MamieChri Posted messages 3 Status Membre 1
 

There is no Eko cable for the watch. It's a standard cable.

Christel

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Kuaz
 
I have the Eko Yossemit and the dial is not even centered, you can see it when it lights up. I think it's not worth 200 euros, it was cheaper on Showroom.
0
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Kuaz,

I am sincerely sorry to hear that your watch has not met your expectations.

I apologize for this situation and I would like to offer you my assistance.

In order to help you better and discuss this in person, please send me your order number.

Ayoub
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Ludivine
 
My question might sound silly, but how do you charge it? I just received the watch, without a cable... and I can't find an answer.
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Aurelie
 
Hello, it's not normal. I received mine on October 21 and I had the cable and the watch stand in the box. You need to contact the customer service of the site where you bought it.
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showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Ludivine,

I am following up on your message in which you mentioned receiving your watch without a cable.

Could you please let me know if this is an order confirmed on our website?

If so, I invite you to send me your order number please.

Looking forward to hearing from you.

Ayoub
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Goldeezz
 
Hello,
I also purchased a children's smartwatch from the brand DAM via showroomprivee.com.
The quality is not very good, the application to download is Chinese, and the menu is a French translation from Chinese, which is sometimes not very understandable.
The battery does not last, barely 24 hours, and the watch is not waterproof.
I regret buying this watch.
0
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Goldeezz,

I am following up on your message regarding the receipt of your watch.

I apologize for this situation and want to offer my assistance.

In order to help you better and discuss this in person, please send me your order number.

Ayoub
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Cricri
 
Hello, I also have this watch, I can't get it to start, and I'm wondering how to recharge it when the battery is dead???????????????? I would also like to have the manual...
0
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Cricri,

I'm following up on your message in which you request the user manual for your watch.

Could you please let me know if this is an order validated on the Showroomprivée website?

If so, I invite you to send me your order number, please.

Ayoub
0
Alane
 
Hello
Could you please tell me how to connect it to an iPhone 12? Thank you.
0
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello,

I am following up on your message in which you wish to know how to connect your watch to the iPhone 12.

Could you please let me know if this is an order confirmed on our website?

If so, I invite you to provide me with your order number please.

Looking forward to your response.

Ayoub
0
Rose
 
We bought the same watch in the same store without a manual or a charging cable
And the bracelet is a kit
Thank you for your reply
0
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Rose,

I am following up on your message in which you indicated that you have not received the manual and charging cable for your watch.

Could you please let me know if this is an order confirmed on the Showroomprivée site?

If so, I invite you to send me your order number, please.

I look forward to hearing from you and remain at your disposal for any further information.

Ayoub
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Mariam17
 
I bought it at 9 AM, it's charging and it still isn't turning on, it's 10:32.
0
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Mariam17,

I am following up on your message in which you indicate that you are unable to turn on your watch.

Could you please let me know if this is an order confirmed on the Showroomprivée website?

If so, I invite you to send me your order number, please.

I look forward to your response and remain at your disposal for any further information.

Ayoub
0
Jenny3578
 
Good evening
I also received an eko watch for Christmas bought on showroom
I can't get notifications! I'm disappointed as that's the only use I really need...
If anyone can help me? I can't find a manual...
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Mailys
 
You need to download the app and go to the settings to adjust the notifications; you just need to dig around a bit.
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Jenny3578 > Mailys
 
Hello
Thank you for the response, but I actually downloaded the app using the QR code, I set up the notifications and everything.
I do receive the requested notifications, the calls, but NOT the SMS... Even though the box is checked... I must have missed something, but I can't see what...
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foulq Posted messages 1584 Registration date   Status Membre Last intervention   397 > Jenny3578
 
Good evening,
She only receives "notifications" of SMS.
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Jenny3578 > foulq Posted messages 1584 Registration date   Status Membre Last intervention  
 
Good evening
Well, no actually...
I receive notifications for a lot of things but not for SMS (not even to let me know that I've received one, even though I can read messages received on WhatsApp for example...)
0
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Jenny3578,

I am following up on your message regarding your Eko watch.

I apologize for this situation and would like to assist you.

To help you better and discuss it in person, please provide your order number.

Ayoub
0
col
 
Good evening Jenny3578

I also just received the Eko facility watch as a gift purchased on the showroom, but I can't turn it on despite all my attempts to power it on, and I charged it for more than 2 hours but it won't turn on. So I think I'm going to return it because it must be defective.

For the manual, you need to scan the QR CODE with your phone and then download the manual.
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Jenny3578
 
The QR code on the watch directs to the app download (that's done) but there's no manual for this watch...
0
showroomprive_serviceclients Posted messages 782 Registration date   Status Membre Last intervention  
 
Hello Col,

I am following up on your message in which you mentioned that you are unable to turn on your watch.

I apologize for this situation and would like to offer my assistance.

To help you better and discuss it verbally, please provide me with your order number.

Ayoub
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