Freebox stuck on the fixed rectangle

Question

Hello,

On Monday I received my Freebox, so I decided to plug it in directly since according to the "my account" section on Free, my line has been active since September 27th! When I plugged it in, the Freebox was stuck on the blinking square. Yesterday, I decided to call the hotline to find a solution to my problem; they told me it was normal and that I needed to be patient! Now the Freebox is on the fixed square, but I still do not have and have never had the indicated time!

I would like to know if anyone has a solution to this problem!

Regards, Starboy59

pitiyo · Accepted Answer

Hello,I'm having a similar issue. I was on a partially unbundled plan and everything was working perfectly. I requested full unbundling, and within 3 days, Free had completed all 7 steps of the configuration for my line. :D The only downside is that since this request for full unbundling, the Freebox has never worked again. The little spinning icon moves well, then the flashing rectangle appears, then it becomes fixed. And that's it! It stays fixed all night if we don't unplug the Freebox. :'( I've tried several hard resets, simple reboots, and nothing works; it's always the same issue. I checked my single phone socket just to be sure, but it's fine. I contacted Free yesterday, and they scheduled a technician to come on November 7th! (in 3 weeks...). So if I could find an answer to this problem before then, that would be great...Oh, by the way, I have a Freebox HD.Thank you in advance, and I hope to hear from you soon.Johann

fredalias · Answer

this is perfectly normal, there’s no solution, you just have to wait lol unplug and plug your Freebox back in from time to time so it can configure itself, there you go, bye

hafid · Answer

Hello,

On Wednesday, February 13th, I received our Freebox, and today nothing is happening even though my line is supposedly active. At first, we had the rectangle blinking, and since yesterday, the rectangle remains fixed. We've rebooted several times; should we call the hotline? I fear it might be useless, as the hotline isn't very effective. In the Free manual, they give contacts for technicians—should I reach out to them for an extremely expensive intervention or not? Or is the hotline required to activate something on their end?

Please help us with this Free situation; nothing works as they promise in their ads.

Thank you in advance for your advice.

toto6311 · Answer

Hello, I have the same problem as you, I have a fixed rectangle, honestly I'm getting really fed up with Free crap.

I called their hotline, honestly 0 , the guys don’t understand anything, they don’t get it, but they sell their subscriptions.

There’s a big bug on their end concerning unbundling. For now I have no news and it’s been 3 weeks that this has been going on.

I’m going to switch back to Orange, I think it’s the best solution.

Be careful, Free is really bad when it comes to unbundling, I don’t recommend taking Free

See you soon,

ps
If anyone has the solution, please let me know.

pitiyo · Answer

Hello.

In my case, after harassment from Free and a technician's visit to check my installation, it turned out that the problem was due to a faulty connection from France Telecom. A GAMOT ticket was created, with both France Telecom and Free intervening at the same time, with me at home to let them know as soon as it worked.

So there you have it... In any case, since then, there have been no problems, as always with Free.
For your information, I work in IT and it's pretty much the same with all ISPs. As soon as France Telecom puts in some bad will, everything becomes very slow and complicated.

Good luck.

toto6311 · Answer

Honestly, it's impossible to reach them by phone, they pick up, it eats into my credit, and I wait for 2 hours for a response, especially since I've opted for total unbundling, and my landline doesn't work, of course. Their hotline service is really bad (they passed me 2 France Telecom phone cards at 50 units in the same day, they hang up on me, etc.), waiting for hours for nothing. As of today, I only know that my light is on and that's it, I've tried everything, even coming to this forum lol.

I left my provider Orange, which was very good but still quite expensive, to end up with another provider that makes no effort for its customers. I've been waiting 3 weeks for my connection to work. If I have to cancel my contract, it'll take even longer; if a technician needs to come, I'll have to wait another month. If I have to go back to Orange, I'll have to wait another week.

Honestly, I'm cracking up, I'm done, grrrrrrrrrrrrrrrr. I'll wait one more day and then I'll throw the Freebox out the window.

See you soon, regards devile-coding.

pitiyo · Answer

Hi.

Unfortunately, the issue in your case, just like mine, comes from the faulty connection made by France Telecom. So I doubt that you can cancel your Free subscription that easily.
Try at all costs to get in touch with them, by phone or via chat/email?

In any case, if your issue is the same as mine (poorly executed total unbundling by FT), you will have to wait a bit longer.

Good luck.

toto6311 · Answer

Ok, thanks for the help, damn they could have said it before their Freebox went through problems with France Telecom, before I took my subscription it would have saved me a lot of things, thanks to you I know my answer to my problem, much quicker than the Free hotline lol
thank you

pitiyo · Answer

No problem.

But wait, it's not said that you have the same problem as me, even though you have all the symptoms...
Anyway, in order to solve this issue, your only chance is to contact Free so that THEY can get in touch with FT. It's unfortunate, but we can't intervene as individuals, except to harass Free to put pressure on the historical operator to solve this problem.

To answer your question: can they not say it beforehand?
Well no, sometimes everything goes smoothly. The problem is that here you are involving two companies, which are competitors and that keep passing the buck. I've heard of similar issues with Neuf and Club Internet, so don't necessarily blame Free. The only thing we can reproach them for is the difficulty in reaching their support...

Good luck to you anyway, and keep us updated!

toto6311 · Answer

In addition, I’m a big paranoid; I always think it’s me who messed up the connection, rebooting just wastes more of my time than anything else and money for nothing on the phone, and in fact, it’s them who are messing around like big slugs, and they don’t tell anyone.
Welcome dear FREE

toto6311 · Answer

Ça ne marche toujours pas, j’en ai marre de ce problème de concurrence entre France Telecom et Free, j’en ai marre.

Seb · Answer

It's not a line issue whether you're on total unbundling or not, it's the same. Otherwise, you wouldn't even have an internet connection if it were the line that was the problem!

It comes from their bullshit firmware update on the HD box that's seriously messing up; I have the same problem.

I have MIMO Wi-Fi activated; everything was working fine before their crappy update. By starting the HD box normally, I got error 53, and now I get stuck at Wi-Fi 4/8. I tried hard rebooting, but it got stuck at Step 2: Authentication Error.

I confirm they're clueless on the phone; the guy doesn't understand anything you're telling him.

bugsmimi · Answer

Hello, I live in Avignon and I have the same problem. I noticed it yesterday around 7:30 PM when I got home. I did a hard reboot, unplugged the ADSL box all night, and this morning nothing; another hard reboot and still nothing... I think it's useless to call them, the problem is on their end, they must be doing updates. I think we just have to wait, I hope not for too long.

Erwan · Answer

Hello, like everyone here, I got my Freebox yesterday and I'm stuck on the fixed rectangle (Step 2 of the manual).
After a long wait, I managed to reach a Free technical advisor who initially told me to unplug and plug my Freebox back in 5 times, but of course, that didn't work.
Finally, he told me to leave it plugged in and that it was because updates were being installed on this model of Freebox and that it should normally take a maximum of 24 hours.

I'm keeping my fingers crossed that the time will finally show up tonight!!!

sebastien · Answer

Hello, this happens to me once a month right now and it can last for two days. The hotline is annoying because they want us to systematically mess with all our connections at home while the problem always comes from their end. Anyway, at this moment I have no landline, no TV, and no internet. I'm cut off from the world and this situation is preventing me from sleeping... unbearable.

Freebox stuck on the fixed rectangle

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