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Unrecognized disk

Annie -  
Hello,

The Wii U does not recognize a disc

Configuration: iPhone / Chrome 87.0.4280.77

1 answer

  1.  FTF_Furious
    Hello,

    There are several solutions to this.

    1- Check that the disc is not scratched; if it is, there are tricks, but they are not 100% reliable:
    The simplest is to clean the disc with a cotton pad soaked in alcohol or a glass cleaner, wiping the disc from the inside out. When the disc has small scratches, a solution of toothpaste and water can sometimes ensure cleaning

    2- Your system is not up to date; try updating the console.

    3- If you have an error code, please provide it to me so that I can try to find a solution to your problem.

    Best regards,
    1. Gabi771

      The disc cannot be recognized when I insert Mario 3D World, there were tiny black spots on the disc.

    2.  Panth33ra
      @Gabi771

      Hello,

      It is likely that these are debris or scratches.
      Check that the disc is not damaged and clean it gently with a soft cloth. If the spots persist, test the disc on another console.