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Pink or green screen

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madmyke Posted messages 52304 Registration date   Status Modérateur Last intervention   -
Hello everyone,

I am using my Toshiba 55V5863 DG TV LED 4K purchased in early 2019 as a PC monitor.

When exiting full screen from a game recently, the screen for the first time displayed the desktop in a very pixelated pink and green. By the time I switched back to the game and returned, the problem was resolved. This happened once more during a PC startup when the TV was turned on. Turning the TV off and back on was enough to fix the issue again. But since this morning, nothing works. I have turned the TV and PC off and on several times, changed HDMI cables, and tried connecting a console and a laptop, but everything remains pink and green, very pixelated. The issue is therefore with the TV.

Before sending the TV for repair, I would like to know if there is anything else I can do, in your opinion.

Thank you in advance for your help.

5 réponses

Réponse 1 / 5
ArnaudCS Posted messages 72 Status Membre 3
 
Hello

You might be able to blow out the HDMI port, but I think sending it in for repair is the best option

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Réponse 2 / 5
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As expected, blowing on the port didn't solve the problem. I've tried different cables and different ports, but it doesn't change anything.
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Réponse 3 / 5
ArnaudCS Posted messages 72 Status Membre 3
 
Surely a problem with the LCD, send it back, that's all

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Réponse 4 / 5
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Thank you for your answers.
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Réponse 5 / 5
madmyke Posted messages 52304 Registration date   Status Modérateur Last intervention   12 483
 
I second that, under warranty, might as well take advantage of it.

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