Blue screen windows 10
Seytaz
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Malekal_morte- Messages postés 180304 Date d'inscription Statut Modérateur, Contributeur sécurité Dernière intervention -
Malekal_morte- Messages postés 180304 Date d'inscription Statut Modérateur, Contributeur sécurité Dernière intervention -
Salut,
J'ai de plus en plus souvent des blues screens "system service exception". Quelqu'un pourrait me dire quoi faire pour résoudre ça ?
Merci.
J'ai de plus en plus souvent des blues screens "system service exception". Quelqu'un pourrait me dire quoi faire pour résoudre ça ?
Merci.
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4 réponses
Bonjour
explications:
https://www.commentcamarche.net/informatique/windows/25143-ecran-bleu-windows-bsod-explications-solutions/
et comme c'est souvent compliqué de trouver la cause, j'utilise le logiciel wocrashed
https://www.resplendence.com/whocrashed
il indique souvent la cause du plantage
installez le et après le plantage, lancez "analyse" et regardez le rapport suivant la date/heure
explications:
https://www.commentcamarche.net/informatique/windows/25143-ecran-bleu-windows-bsod-explications-solutions/
et comme c'est souvent compliqué de trouver la cause, j'utilise le logiciel wocrashed
https://www.resplendence.com/whocrashed
il indique souvent la cause du plantage
installez le et après le plantage, lancez "analyse" et regardez le rapport suivant la date/heure
D'accord, merci. C'est installé, je ferais une analyse au prochain plantage.
--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------
Computer name: DESKTOP-A3HTQTR
Windows version: Windows 10 , 10.0, build: 19041
Windows dir: C:\WINDOWS
Hardware: MS-7B86, Micro-Star International Co., Ltd, B450 GAMING PLUS MAX (MS-7B86)
CPU: AuthenticAMD AMD Ryzen 7 3700X 8-Core Processor AMD8664, level: 23
16 logical processors, active mask: 65535
RAM: 17128202240 bytes (16,0GB)
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Thu 10/09/2020 19:14:16 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\091020-8640-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3DDF40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800322A45DE, 0xFFFFCD0182BAA920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 10/09/2020 17:23:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\091020-10906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3DDF40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80713CA45DE, 0xFFFF8F00A6C99920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 09/09/2020 15:49:20 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\090920-8968-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3DDF40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF802618A45DE, 0xFFFFBB013CFBD920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
3 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
System Information (local)
--------------------------------------------------------------------------------
Computer name: DESKTOP-A3HTQTR
Windows version: Windows 10 , 10.0, build: 19041
Windows dir: C:\WINDOWS
Hardware: MS-7B86, Micro-Star International Co., Ltd, B450 GAMING PLUS MAX (MS-7B86)
CPU: AuthenticAMD AMD Ryzen 7 3700X 8-Core Processor AMD8664, level: 23
16 logical processors, active mask: 65535
RAM: 17128202240 bytes (16,0GB)
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Thu 10/09/2020 19:14:16 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\091020-8640-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3DDF40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800322A45DE, 0xFFFFCD0182BAA920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Thu 10/09/2020 17:23:38 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\091020-10906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3DDF40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80713CA45DE, 0xFFFF8F00A6C99920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 09/09/2020 15:49:20 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\090920-8968-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3DDF40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF802618A45DE, 0xFFFFBB013CFBD920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
3 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Suivre ce lien : Résoudre BSOD sur Windows
- Faire une vérification SFC et DISM
- Faire une mise à jour des pilotes avec DriversCloud : Mettre à jour ses pilotes avec driversCloud
- Vérifier la température de l'ordinateur.
- Vérifier les disques avec CrystalDiskInfo
- Vérifie si une mise à jour du BIOS est disponible : Comment mettre à jour le BIOS (Flasher le BIOS)
- SFC et DISM faits, rien à signaler
- Crsytaldiskinfo, mes deux disques durs sont bleu, "correct"
- La temperature est ok. Ma carte graphique monte dans les 70°c quand je fais du gaming mais je crois que c'est normal ?
- Concernant les drivers, le site me propose cela : https://i.imgur.com/vhcmaem.png
- Crsytaldiskinfo, mes deux disques durs sont bleu, "correct"
- La temperature est ok. Ma carte graphique monte dans les 70°c quand je fais du gaming mais je crois que c'est normal ?
- Concernant les drivers, le site me propose cela : https://i.imgur.com/vhcmaem.png