17 réponses
Hello,
PAGE N°1
PAGE N°2
-DGCCRF
2- Verify at the bottom of the page if the mandatory legal notices are present, see THIS PAGE.
Simple rule: NO LEGAL NOTICES, DO NOT ORDER.
3- Check if a postal address is provided, as well as a phone number and email to contact the site in case of a problem.
4- If a postal address is indicated, check if this address exists on https://www.google.com/maps/
5- When ordering from a foreign site, remedies in case of problems are often impossible.
6- Very low prices are a sign of counterfeit goods of very poor quality and sometimes scams (items are never received).
bazfile
Moderator/Security Contributor.
A hello, a response, a thank you is always appreciated.
SEE BELOW SOME USEFUL INFORMATION TO BE READ CAREFULLY.
1- THERE ARE SEVERAL SOLUTIONS TO GET A REFUND FOR YOUR PURCHASE:
SOLUTION 1
If the purchase was made via Paypal, request a refund SEE THIS PAGESOLUTION 2
If the purchase was made with a credit card, you can also request a refund via "chargeback," see these two pages:PAGE N°1
PAGE N°2
2- USEFUL LINKS IN CASE OF A PROBLEM WITH A SITE LOCATED IN FRANCE:
-CONSUMER MEDIATOR-DGCCRF
3- Certain rules must be followed before ordering from a site:
1- Check if there are reviews online.2- Verify at the bottom of the page if the mandatory legal notices are present, see THIS PAGE.
Simple rule: NO LEGAL NOTICES, DO NOT ORDER.
3- Check if a postal address is provided, as well as a phone number and email to contact the site in case of a problem.
4- If a postal address is indicated, check if this address exists on https://www.google.com/maps/
5- When ordering from a foreign site, remedies in case of problems are often impossible.
6- Very low prices are a sign of counterfeit goods of very poor quality and sometimes scams (items are never received).
bazfile
Moderator/Security Contributor.
A hello, a response, a thank you is always appreciated.
Hello everyone,
I tried to initiate a chargeback but my bank does not allow it and there is no recourse even with my Visa Premier.
Honestly, I wouldn't recommend anyone to order anything from this site. The information for creating the site gives a phone number belonging to a third party, the name of the person is that of a football player... there's nothing serious about this... If I ever receive something, I will come back to report it on the site, but for now, there’s no sound and no image...
I know it seems attractive, but don't order anything from this site.
I tried to initiate a chargeback but my bank does not allow it and there is no recourse even with my Visa Premier.
Honestly, I wouldn't recommend anyone to order anything from this site. The information for creating the site gives a phone number belonging to a third party, the name of the person is that of a football player... there's nothing serious about this... If I ever receive something, I will come back to report it on the site, but for now, there’s no sound and no image...
I know it seems attractive, but don't order anything from this site.
Hello,
I also ordered from this site back in June and still haven’t received anything. I really think it’s a big scam and that all the people affected by this situation should come together to file a complaint...
I also ordered from this site back in June and still haven’t received anything. I really think it’s a big scam and that all the people affected by this situation should come together to file a complaint...
Hello
I ordered a pair for 50 euros on the My Luxe Paris site 5 days ago. I only read the comments after placing the order and seeing the reviews, I'm really worried. Am I going to receive my pair or not? I'm really stressed because this will be the 3rd time I get scammed. I already lost 15 euros.
I ordered a pair for 50 euros on the My Luxe Paris site 5 days ago. I only read the comments after placing the order and seeing the reviews, I'm really worried. Am I going to receive my pair or not? I'm really stressed because this will be the 3rd time I get scammed. I already lost 15 euros.
It’s pointless. I went to the Neuilly police station two weeks ago to try to file a complaint, and they clearly told me that I could file a complaint but that it wouldn’t go very far, but mostly I would be exposed to legal action and a fine because I ordered counterfeit items... Talk about a joke! I still managed to get refunded by pushing a bit; I got a phone number, you call and they refund you 2 or 3 days later. The worst part of the story is that after being refunded, I did receive the ordered items, but not on time; nothing works on this site, I think they should reconsider a lot of things. Anyway, the story ends well for me.
For those who want the phone number I got, send me a private message because we can't post the number publicly on the forum. Click on the blue words.
For those who want the phone number I got, send me a private message because we can't post the number publicly on the forum. Click on the blue words.
Hello,
I find myself in the same situation as the other people who ordered from the My Luxe Paris site.
I ordered two pairs of shoes since October 2020 and I still haven't received anything.
Can you give me their phone numbers so I can contact them? I can't seem to message you privately.
Thank you in advance.
I find myself in the same situation as the other people who ordered from the My Luxe Paris site.
I ordered two pairs of shoes since October 2020 and I still haven't received anything.
Can you give me their phone numbers so I can contact them? I can't seem to message you privately.
Thank you in advance.
I sent a little email this morning to ask them for information and haven't heard back since.. I don't have a good feeling about this.. I'm going to wait a bit, but even on the site it's impossible to see the status of the order, it's weird. I should have checked the reviews before buying, I'm so disappointed. Luckily it's a 50 euro order, but I'm fearing the worst, we'll see.
Hello, I also ordered 2 pairs of shoes but right now I really have a big doubt, I feel like I've been ripped off... do you know if there are others in the same situation?
If you have been waiting for your package for less than 90 days, read MY FIRST MESSAGE, it contains all the solutions for getting a refund from your bank or via PayPal depending on the payment method you used. If you ordered recently, it's important to know that these kinds of products often come from China and can take 3 to 5 weeks to arrive.
Hi, I wanted to respond to your comment about this site. As for me, I ordered in June and I received my package, but a month later. I had trouble contacting them, but they eventually responded, telling me that delivery times were longer due to COVID, etc.
They offered me a partial refund for the wait, so all's well that ends well!
Anyway, be patient, your order will probably arrive, even though I agree that they could have warned about such long delivery times instead of displaying 3 to 5 days.. Don't hesitate to ask for a little something for the wait. ✌????
They offered me a partial refund for the wait, so all's well that ends well!
Anyway, be patient, your order will probably arrive, even though I agree that they could have warned about such long delivery times instead of displaying 3 to 5 days.. Don't hesitate to ask for a little something for the wait. ✌????
I deleted the previous contact request messages by email, no plain email on a forum visible to everyone, there is the forum's private messaging system designed for that https://www.commentcamarche.net/infos/25867-messagerie-privee-mp/
Re:
This site clearly sells counterfeit goods: We sell replicas of luxury ready-to-wear.
Replica = reproduction = copy and in no way 'original'... It's a soft and modest equivalent for 'counterfeit'...
This is punishable by law. The site myluxeparis is not only anonymous (No legal mentions...) but illegal... It is certainly outside jurisdiction given the risks involved...
https://www.economie.gouv.fr/dgccrf/Publications/Vie-pratique/Fiches-pratiques/La-contrefacon
Risks shared by buyers (Receiving counterfeit goods...).
Complaining could lead to this: https://forums.commentcamarche.net/forum/affich-36787381-site-myluxeparis#30
However, fundamentally, everyone is free to get scammed (By taking risks...)..
A+
This site clearly sells counterfeit goods: We sell replicas of luxury ready-to-wear.
Replica = reproduction = copy and in no way 'original'... It's a soft and modest equivalent for 'counterfeit'...
This is punishable by law. The site myluxeparis is not only anonymous (No legal mentions...) but illegal... It is certainly outside jurisdiction given the risks involved...
https://www.economie.gouv.fr/dgccrf/Publications/Vie-pratique/Fiches-pratiques/La-contrefacon
Risks shared by buyers (Receiving counterfeit goods...).
Complaining could lead to this: https://forums.commentcamarche.net/forum/affich-36787381-site-myluxeparis#30
However, fundamentally, everyone is free to get scammed (By taking risks...)..
A+
Hello, I wanted to know if you received your pairs of shoes because I'm in the same situation as you. It's been a week since I ordered, and the order is still at the same status, which is "not processed."
They choose at QUIL where they send their packages... too bad I didn't inquire beforehand because it's too late, I've already ordered, there's no turning back, and there are also comments on the site. Do you think they are real or not? Because there are practically no negative comments and I see that several of us haven't received anything.
I ordered two pairs of shoes since October 2020 and it's December 30, 2020, and I still haven't received anything :(
I ordered too, with the reviews I saw I'm afraid to receive it, but they sent me a text saying the order has been shipped. Did they send you that too?
For those who do not receive their orders, it could simply be that customs has destroyed your package.
As a reminder, this is counterfeiting...
As a reminder, this is counterfeiting...
I ordered a pair of shoes in September and it is now January 24th and I still haven't received anything. If you have the number, please send it to me in private message.
Hello
I ordered on 12/15 and I assure you it's a real scam. I requested a refund with my credit card; we'll see. I'm still waiting. Apparently, the site no longer exists. Good luck to everyone.
I ordered on 12/15 and I assure you it's a real scam. I requested a refund with my credit card; we'll see. I'm still waiting. Apparently, the site no longer exists. Good luck to everyone.
It's over, the site is closed, you'll never get your sneakers, it's a scam, I was also fooled, don't worry.
Thank you for this information. I will try using the system you gave me for the refund of the credit card payment.
I'm tired of all this, and I really think they count on people giving up; it's really shameful.