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Position activation issue on P30 and Family Link

olivier.joye@hispeed.ch -  
 nanou78 -
Hello,

We just bought a Huawei P30 for our 12-year-old son and installed the Family Link app to manage his usage.
Unfortunately, the location activation feature is not working.
I can't enable the device's location on his phone.
The phone tells me that it is managed by the administrator of the Family Link app.

Does anyone know how to activate the feature, or is it because Huawei devices are no longer supported by Google services?

Thank you for your help.
Olivier

2 answers

  1. Olivier
     
    Good evening,
    Actually, I was able to resolve the issue by completely reinstalling the application.
    Now, the position works correctly.
    1
    1. nanou78
       
      Reinstall Family Link? We already had a hard time the first time.. Thanks, I’ll check it out.
      0
    2. nanou78
       
      Hello, I uninstalled the app and then reinstalled it. We both have a Huawei. But it still shows the location marker and indicates me as you?
      0