Problème avec Free youtube to mp3 converter
Fermé
Pirlouit47
Messages postés
2
Date d'inscription
samedi 27 juin 2020
Statut
Membre
Dernière intervention
30 mars 2021
-
27 juin 2020 à 22:57
Pirlouit47 - 4 juil. 2020 à 22:07
Pirlouit47 - 4 juil. 2020 à 22:07
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6 réponses
Comme personne au courant ne nous répond, je suis allé sur le service d'assistance du programme. Voici ce qu'il dit, qui montre qu'il y a réllement actuellement un bug dans leur truc:
Dear Users!
We want to thank you for your patience in resolving the matter!
You know that our team is currently investigating the Captcha problem. The developers created test versions that can give us more information on the problem through the log files collected while they run.
Now we're asking you to run the test file on your PC and do the procedure written below.
Here is the test file for
Free YouTube to MP3 Converter https://www.dvdvideosoft.net/FreeYouTubeToMP3Converter.exe
And for Free YouTube Download https://www.dvdvideosoft.net/FreeYouTubeDownload.exe
1) download the test file to your PC and install it (the premium license will be automatically activated, if not, re-enter your premium key)
2) enter the YouTube URL you want to download from
3) if the Captcha error occurs after you paste this YouTube URL, open it in your default browser one more time (Firefox, Chrome, IE recommended).
4) If YouTube asks you to enter the verification code, do it, please. Then close your browser.
mceclip1.png
5) restart the YouTube downloader and add the URL again, does the download start now?
6) if you failed to complete the steps from 3 to 5, login to your YouTube account in your default browser and perform the steps above one more time
7) still getting 'Captcha required'? Login to your YouTube account, go to this web page https://www.youtube.com/das_captcha and tick the box that you're not a robot. Repeat the downloading.
8) If this doesn't solve the issue, send new logs to support, please.
How to generate program log files:
1. Launch 'Log Report'
Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
2. Click 'OK' to open the folder with archived logs.
3. Send '_logs_to_send' as an attachment (or just drag-and-drop the folder on the ticket page)
Thank you in advance for your support!
Yours truly DVDVideoSoft support team
Bon. Je ne sais pas si je vais avoir le courage de faire tout ça...
Dear Users!
We want to thank you for your patience in resolving the matter!
You know that our team is currently investigating the Captcha problem. The developers created test versions that can give us more information on the problem through the log files collected while they run.
Now we're asking you to run the test file on your PC and do the procedure written below.
Here is the test file for
Free YouTube to MP3 Converter https://www.dvdvideosoft.net/FreeYouTubeToMP3Converter.exe
And for Free YouTube Download https://www.dvdvideosoft.net/FreeYouTubeDownload.exe
1) download the test file to your PC and install it (the premium license will be automatically activated, if not, re-enter your premium key)
2) enter the YouTube URL you want to download from
3) if the Captcha error occurs after you paste this YouTube URL, open it in your default browser one more time (Firefox, Chrome, IE recommended).
4) If YouTube asks you to enter the verification code, do it, please. Then close your browser.
mceclip1.png
5) restart the YouTube downloader and add the URL again, does the download start now?
6) if you failed to complete the steps from 3 to 5, login to your YouTube account in your default browser and perform the steps above one more time
7) still getting 'Captcha required'? Login to your YouTube account, go to this web page https://www.youtube.com/das_captcha and tick the box that you're not a robot. Repeat the downloading.
8) If this doesn't solve the issue, send new logs to support, please.
How to generate program log files:
1. Launch 'Log Report'
Start → All programs (Apps on Windows 8) → DVDVideoSoft → Log Report or just press Ctrl+Alt+L.
2. Click 'OK' to open the folder with archived logs.
3. Send '_logs_to_send' as an attachment (or just drag-and-drop the folder on the ticket page)
Thank you in advance for your support!
Yours truly DVDVideoSoft support team
Bon. Je ne sais pas si je vais avoir le courage de faire tout ça...
