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How to unlock the Toshiba TV menu

Mimi -  
MPMP10 Posted messages 46962 Registration date   Status Membre Last intervention   -
Hello, I have a Toshiba TV model 32W2433D. The menu is locked as well as all the buttons on the TV. I can only use the source and volume on the remote control.
The menu appears but it's locked, I'm really frustrated, I don't know how to unlock the menu. If you have a solution, please help. Thank you.

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MPMP10 Posted messages 46962 Registration date   Status Membre Last intervention   18 833
 
Hello,
How to block that?

"I only use the source and the volume of the remote control."

Unless I'm mistaken, this TV can no longer receive current TNT, so the easiest way is to connect an HD TNT adapter via the source input.
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Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention   12 197
 
You are mistaken, my dear:

Digital TV tuner: 1 integrated digital tuner compatible with MPEG2 and MPEG4 (SD and HD streams)
here:
https://www.lcd-compare.com/televiseur-TOS32W2433DG-TOSHIBA-32W2433DG.htm

Try unplugging everything, HDMI cables, antenna, and power cord, wait five minutes, and then plug them back in.
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MPMP10 Posted messages 46962 Registration date   Status Membre Last intervention   18 833 > Andy31200 Posted messages 26918 Registration date   Status Modérateur Last intervention  
 
Hi Andy31200,
Not fully awake this morning.
See you later.
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Mimi
 
Hello. Thank you for your response.
But yes, the menu exists; when I press the menu button, I see everything, but I can't access any option. For example, if I wanted to adjust the picture, I can't, or if I want to access the channel installation, I can't either. I can't access any settings in the menu. I can't even navigate. I see the menu, but I can't access any options. However, I'm certain that the TV has built-in DTT; it's a modern LED TV. The menu is completely blocked. Even if I use the DTT decoder, I can't search for channels because nothing works in the menu.
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MPMP10 Posted messages 46962 Registration date   Status Membre Last intervention   18 833 > Mimi
 
He should be provided with an HD TNT adapter through the source input as a temporary solution, or check with Toshiba support.

Or also look for a quote from a repair technician (if the warranty has expired).

Is this television still under warranty?
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