Philips TV Play Store Connection Issue

Question

Hello,

I'm reaching out because I don't know what to do anymore...

I have a 50puh6400/88 television (Philips)

My wife received a message to delete the apps because nothing was working... (don't ask me why or what was done... I have no idea).

In any case, I completely reset the television (factory settings)

The apps have returned BUT I can't connect my account or any other to Google Play Store or YouTube (message on YouTube: "this operation is not allowed.").

Only these apps are not working, everything else is functioning

Do you have any idea how to fix this? I remind you, the television has already been reset

Thank you for your help

Configuration: Windows / Firefox 56.0

Math2608 · Accepted Answer

Hello My Philips 40PUH6400 TV refuses to connect to my Google account Therefore, I can't download applications What should I do?

Andy31200 · Answer

Hello Bruno,When it comes to applications, manufacturers and broadcasters do as they please. Personally, I have an LG, and at first, I had an Orange app that gave access to a lot of radio stations, but that app was removed without warning during an update. For replay, I had Pluzz and Arte +7, which also disappeared. As for MyTF1, all I have is the paid VOD. On the M6 replay site, I’m asked to download a “player,” but “download impossible.” It’s all a matter of agreements with the app owners and the TV brand, a money issue, so not so smart these TVs, huh?...;-(And Arte came back a while ago... go figure...--I call a spade a spade * *in French in the text

bruno · Answer

It's strange, I'm in this situation because indeed, I feel like some apps have disappeared, but I can't be certain.

However, that doesn't explain why I can't connect to the Google Play Store.

No Google Play Store = no downloading apps (Spotify or others).
I should at least have access to the Play Store, right?

Andy31200 · Answer

See my first response:  https://forums.commentcamarche.net/forum/affich-36395087-probleme-connexion-play-store-tv-philips#1  -- I call a spade a spade *      *in French in the text

Bruno · Answer

Good evening,

Problem solved

Actually, the login through email + password (Gmail) doesn't work
However, it works via Android with the computer + TV (after a factory reset of the television, I had 2 options to connect my TV and the 2nd option worked)

In my opinion, the Google Play Store app is outdated and needs to be updated to function properly.

As I mentioned in the first message, YouTube wasn’t working. Since I was able to log in to the Google Play Store app, I was able to update YouTube... Oh miracle, it works!!!

I hope this can help you

Bruno

lima · Answer

Thank you very much, me too! The Liegeois

Sergiodu45 · Answer

Unable to connect with "Google Play Store on TV"
My TV "Philips 40PUH6400"

Thanks already to Bruno for his great help on this forum, as well as to the other participants.

But before applying Bruno's method, I had to do this:

ON YOUR COMPUTER
Open "Google" on your account.
Go to "Manage your Google account."
Click on "Security" on the left of the screen.
Scroll down until you see "Your devices"
Click on "Your devices" and select your TV in question (e.g., Philips 4K Full HD..)
Click on the 3 little dots present and choose "disconnect"
Close your "Google" account
On the TV, try to reconnect with your password before reinstalling everything; otherwise, follow Bruno's tutorial to the letter.

Only after this step was I able to connect to "Google Play Store" on my TV
Best regards.

Philips TV Play Store Connection Issue

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