Half of the screen in blue
Solved
navarok
Posted messages
8
Status
Member
-
Edawards Posted messages 16906 Registration date Status Member Last intervention -
Edawards Posted messages 16906 Registration date Status Member Last intervention -
Hello everyone, I would like to address this question before sending the screen back to the manufacturer.
I bought a Samsung 24-inch curved LC24RG50 screen 2 days ago, which I connected to my PC setup (Nvidia gtx760 GPU), which is 5 years old.
After a quick installation with the included HDMI cable, I had a beautiful display. However, the next day, I consistently noticed that half of the screen was saturating in blue.
I’ve searched everywhere in the settings of my GPU, Windows, or the monitor (which is quite basic), but I couldn’t find the source of this malfunction, especially since a quick test done with the Samsung menu (displaying color bands, which don’t seem affected by the omnipresence of blue on the left side) leads me to think that the origin doesn’t come from the monitor itself.
And I haven’t found any reports online of anyone experiencing such a bug.
In this photo, you can slightly see the problem because we are generally on a white background, but I assure you it is very present (look at the black border, which is blue on the left and black on the right)
If someone could lend me their expertise, I would be very happy to hear your advice!
Best regards
I bought a Samsung 24-inch curved LC24RG50 screen 2 days ago, which I connected to my PC setup (Nvidia gtx760 GPU), which is 5 years old.
After a quick installation with the included HDMI cable, I had a beautiful display. However, the next day, I consistently noticed that half of the screen was saturating in blue.
I’ve searched everywhere in the settings of my GPU, Windows, or the monitor (which is quite basic), but I couldn’t find the source of this malfunction, especially since a quick test done with the Samsung menu (displaying color bands, which don’t seem affected by the omnipresence of blue on the left side) leads me to think that the origin doesn’t come from the monitor itself.
And I haven’t found any reports online of anyone experiencing such a bug.
In this photo, you can slightly see the problem because we are generally on a white background, but I assure you it is very present (look at the black border, which is blue on the left and black on the right)
If someone could lend me their expertise, I would be very happy to hear your advice!
Best regards
3 answers
-
Hello,
Bring it back to where you bought it with the receipt, which will serve as your warranty; the customer service will exchange this screen for a new one.
You simply say that it doesn't work.
--
Life is not a river, but just a crossing.*-
To be honest, I would like to know if other users have experienced this problem and have managed to solve it. Even though I have indeed considered replacing the screen, I am not yet certain that the issue is strictly due to a hardware defect. I explained the test I performed that leads me to think it could stem from elsewhere.
-
-
Hi, the test pattern can't be conclusive since the source is the monitor. For a test pattern to be useful, you need an external source. On another note, if the monitor's power supply block is very hot to the touch, you probably need to do a quick return. I don't know the model, but I assume the power supply is external. Additionally, this type of defect could also be due to a poor quality HDMI cable or a bad solder joint on the connector side of the monitor or the PC. You should apply pressure on the plug to see if it degrades or improves in case of a bad solder joint or a connector that no longer ensures proper contact.
-
Thank you.
-Can testing the monitor on another PC be conclusive (on my son's laptop for example)?
-The cable is the one from the manufacturer, but I will try with another cable.
-Otherwise, I tried both HDMI ports on the monitor with no change. I also have a 'display port' option, but I don't know what cable to use with this option.
-The external power supply is far from the monitor itself. And it is not hot. -
-
-
-
Ok, so Samsung's response is "immediate packaging and return" with this smiley :(
