CD drive not found!!!

Solved
lalie84 Posted messages 11 Status Member -  
nomade33 Posted messages 5 Status Member -
Hello
I am a new user of "leisure computing"
while trying to burn an audio CD: message: drive unavailable
when I go to My Computer: the drive doesn’t even appear, only drive C!!!!!
my computer is only 1 month old, I am really losing it
thank you for your help

user Vista Premium
Configuration: Windows Vista Firefox 2.0.0.4

18 answers

  1. hubertaaz Posted messages 9007 Status Security Contributor 1 631
     
    Hello,

    Try this:
    http://docxp.mvps.org/b1n/DisparitionCD.inf Download this file to your documents >> open your documents, right-click on this file, and in the context menu, click on install. Restart your PC and check if your drive is recognized again.
    Regards
    4
    1. ddavid
       
      Thank you for the info.
      0
    2. Camille
       
      Thank you very much!!!!
      0
    3. hubertaaz Posted messages 9007 Status Security Contributor 1 631
       
      ;-)
      0
    4. amandinemeloww Posted messages 6 Status Member
       
      Thank you very much! Simple, quick, and efficient :)
      0
    5. nomade33 Posted messages 5 Status Member
       
      Thank you for the tip
      the problem is still not resolved by the manufacturers in 2014
      but the solution works well
      best regards
      0
  2. bob
     
    Salut, je peux dire que la solution proposée fonctionne très bien. J'ai eu le même souci, disparitioncd.inf, à régler ça en 5 minutes. Merci à hubertaaz pour la solution. À plus, Bob.
    2
    1. hubertaaz Posted messages 9007 Status Security Contributor 1 631
       
      Hi Bob,

      I'm glad it worked for you too.
      It's nice to mention that.
      See you later.
      --
      He who asks a question is a fool for five minutes; he who never asks is a fool for life.
      (Chinese proverb)
      0
  3. hubertaaz Posted messages 9007 Status Security Contributor 1 631
     
    Hello,

    Try this: go to the Control Panel (classic view) > System > Hardware > Device Manager > Click on the CD drive and then tab Drivers and Update Driver or Install Driver.
    If you are using Vista the instructions may be slightly different.

    PS: in the Packard Bell quick start and troubleshooting guide you will find the instructions to burn your Recovery DVD.

    Keep me posted.
    Best regards.
    1
    1. strangesteban
       
      Thank you Hubert for your response
      the problem is that I can't find the CD drive in Device Manager
      I reinstalled it as it was from the factory (purchased on 15/11) and the CD drive appeared and then disappeared again

      I can't do a recovery DVD since my drive is not recognized when I insert a DVD or CD

      Roxio is pre-installed, same, "drive not detected"

      I'm having a bit of trouble understanding...

      Should I do a complete restore (without keeping the user profile)?
      0
  4. zebulon303
     
    Thank you very much, it worked for me ...

    What happened? I am curious ...
    0
  5. hubertaaz Posted messages 9007 Status Security Contributor 1 631
     
    Good evening Zebulon,

    Here is the documentation I had found at the time, thanks to Ludovrh:

    "Did you eventually install new burning software?

    Try these 2 manipulations:

    42: My CD readers/burners have disappeared or appear as errors in Device Manager

    This problem can occur after uninstalling (even if followed by a reinstallation) Easy CD Creator or after a Windows update.
    Interestingly, Windows uses Easy CD drivers, so this problem can sometimes arise during certain installations of third-party software (notably Nero). This can be quickly fixed. First of all, if the devices appear as errors in Device Manager, delete them forcefully.
    Do not reboot.
    Download the file available below (don’t mind the name), save it to your disk, then right-click on it, and select "Install".
    Then restart the machine... Miracle

    Download the file fixcd.inf

    http://www3.sympatico.ca/jabrunet/fixcd.inf

    To install the file, right-click on it and select install

    ______________________________________________________

    And this:

    Quote:

    http://docxp.mvps.org/b1n/DisparitionCD.inf

    Problems with CD/DVD readers and burners not being recognized. (Cleaning lower and upper filters) Download and then right-click "install"

    Disappearing CDs "


    Best regards.
    0
  6. lalie84 Posted messages 11 Status Member
     
    Hi
    it still happens that my reader disconnects but I use the file I saved and my problem is immediately resolved
    thanks a thousand times again

    Lalie84
    0
  7. strangesteban
     
    Hello everyone

    I just got a Packard Bell laptop with an Optiarc CD/DVD writer, but I can't find my drive, and like an idiot I obviously didn’t make the recovery CD...

    http://docxp.mvps.org/b1n/DisparitionCD.inf didn't work unfortunately

    do you know another solution?

    thanks in advance

    Esteban
    0
  8. strangesteban
     
    Thank you, Hubert, for your response.
    The problem is that I can't find the CD drive in the device manager.
    I reinstalled it as it was from the factory (purchased on 11/15), and the CD drive appeared and then disappeared again.

    I can't do a recovery DVD since my drive is not recognized when I insert a DVD or CD.

    Roxio is pre-installed, and it says "drive not detected" as well.

    I'm having a bit of trouble understanding...
    0
  9. hubertaaz Posted messages 9007 Status Security Contributor 1 631
     
    You should try this first:

    Download the file available below (don't mind its name), save it to your disk, then right-click on it and select "Install".
    Then restart the machine... Miracle

    Download the file fixcd.inf

    http://www3.sympatico.ca/jabrunet/fixcd.inf

    To install the file, right-click on it and select install


    If it doesn't work, be careful for a complete restore without the Master DVD, at Packard Bell that's not possible, I refer you to the Getting Started and Troubleshooting Guide

    Before considering this extreme measure, you should think about a system restore in Windows to a date when your drive was still recognized.

    @+
    0
  10. hubertaaz Posted messages 9007 Status Security Contributor 1 631
     
    I just realized that the link from the previous post does not work anymore, so here’s another one: http://jabrunet.mvps.org/main7.html

    Go to point 42 and click on: fixcd.inf http://jabrunet.mvps.org/fixcd.inf

    Note that the second link above should also work, but the documentation from the previous link is interesting.

    Best regards
    0
  11. strangesteban
     
    Thank you for these answers, I tried the fixcd.inf, but nothing
    and as I reinstalled everything yesterday, it doesn't work

    the Windows system restores didn't work, which is why I did an original Packard Bell restore

    on the Packard Bell website http://troubleshooter.packardbell.com/index_fr.html it is difficult to get a satisfactory response

    I give up...

    thank you again for your help

    have a nice weekend

    Esteban
    0
  12. hubertaaz Posted messages 9007 Status Security Contributor 1 631
     
    I still have a question and I am very interested in the answer: how were you able to do a factory restore without the Master DVD? If you simply used the Smart Restore feature, it may not be enough to reinstall the hardware.

    Have you changed anything compared to the original configuration, such as hardware or a card? At Packard Bell, to restore, everything must be identical, and before restoring, you need to uninstall everything that was not original, such as the printer.

    Have a good weekend to you too
    Hubert
    0
  13. strangesteban
     
    Thank you for your responses, I restored the system and finally made my recovery CDs.

    Happy New Year to everyone :)
    0
  14. adele
     
    Salut, si tu veux savoir comment faire, demande-moi, je suis tout le temps dispo.
    0
  15. f-marie94
     
    I wanted to thank you, hubertaaz, because thanks to the software you recommended, "http://docxp.mvps.org/b1n/DisparitionCD.inf", I was able to read a CD! Thanks again!
    0
    1. hubertaaz Posted messages 9007 Status Security Contributor 1 631
       
      Hi f-marie94,

      You're welcome, I'm happy for you. It's nice to point that out.
      See you later
      --
      He who asks a question is a fool for five minutes; he who does not ask is a fool for a lifetime.
      (Chinese proverb)
      0
  16. mascot36
     
    Thank you very much for the tip, the problem of the disappearing CD/DVD drive is resolved on my two laptops (Asus and Toshiba) running Windows 7.
    0
    1. hubertaaz Posted messages 9007 Status Security Contributor 1 631
       
      ;-).
      0