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Blocked PayPal account

djfloflo Posted messages 3 Status Member -  
MPMP10 Posted messages 47275 Registration date   Status Member Last intervention   -
Hello,

I received this email from PayPal:

"We have permanently restricted your account.
After a recent review of your account activity, it has been determined that you are in violation of PayPal's Acceptable Use Policy. Therefore, we have permanently restricted your account."

When I log into my PayPal account, I see this message:

"There is a problem with your account.
Please resolve the issue in order to regain full access to your account."

I requested verification of my credit card 2 days ago, and I am waiting for the response on my bank account. But from what PayPal told me on the phone, the problem does not come from that (not that they told me directly).

I have been a customer for 15 years and now I'm blocked. I contacted PayPal by phone, but no explanation has been given to me.

I am frustrated to see that I cannot do anything nor even recreate an account.

If anyone has a solution to my problem, that would be great.

Thank you.

1 answer

  1.
    MPMP10 Posted messages 47275 Registration date   Status Member Last intervention   18 934
     
    Hello,
    "Therefore, we have definitely restricted your account."

    Here I have a doubt about a solution.

    No one can unlock your account here; you need to contact PayPal support.

    The enemy is stupid: he believes that we are the enemy while it is him!
    Pierre Desproge
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    1. djfloflo Posted messages 3 Status Member
       
      But why "a radical sentence" without any explanation?
      0
      1. MPMP10 Posted messages 47275 Registration date   Status Member Last intervention   18 934 > djfloflo Posted messages 3 Status Member
         
        "<b>After a recent review of your account activity, it has been shown that you are in violation of PayPal's Acceptable Use Policy</b> <br /> <br />Not clairvoyant.."
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    2. djfloflo Posted messages 3 Status Member
       
      Yes, but that doesn't tell me where I supposedly violated the rules.
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      1. MPMP10 Posted messages 47275 Registration date   Status Member Last intervention   18 934 > djfloflo Posted messages 3 Status Member
         
        I can't do anything about it..
        You need to check with support for more information.
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