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Thomson TH 530 Landline Ringtone

scorpion31 -  
baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   -
Hello, and thanks FAB1977 thanks to you I solved my unsubscription problem but I still have an issue. By closely following the user manual, I can't restore the ringtone and therefore my phone doesn't ring. Do you have a suggestion, knowing that the connected phone 2 at the base and placed in another room rings?

Thanks to anyone who can help.

Configuration: Windows / Chrome 70.0.3538.110

12 answers

  1.
    baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
     
    Hello,
    What does the screen of the cordless phone display?
    Use the image on the side =======>
    to describe as best as you can the icons present.
    Specify if some are blinking
    Do you have the icon representing a crossed bell?
    -- 
    It is very hard to catch a black cat in a dark room.
    Especially when it is not there...
    3
    1. scorpion31
       
      Hello

      The screen does not show a crossed-out bell nor the icon for the disabled ringtone; that's what intrigues me.
      0
  2. scorpion31
     
    Hello

    The display is quite simple; There is:
    - the antenna for signal strength
    - the time, the date
    - New
    - the battery icon
    There you go, nothing more.
    0
  3. scorpion31
     
    Small progress: the phone rings when it is not on its base but does not ring when it is placed on its base.
    0
  4. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
     
    OK. From the icon perspective, everything seems normal.
    The "New" indicates a missed call; simply opening the call log will make it disappear.

    Doesn't ring if it's on its base (charger) right???
    If you perform the procedure below: 
     SEARCH FOR HANDSET
    Press the PAGE button (the button located under the main phone - rerère 15 in the image to the side) to make the handset(s) ring.

    Does the cordless handset ring? Try with and without the charger.

    EDIT: You say you have two phones, are both the same one being connected to the telephone network?
    On the one that is not connected to the network, has the handset been deregistered from its base (which now only serves as a charger) and re-registered on the base connected to the network?
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  6. scorpion31
     
    Good evening

    Indeed, the second phone is connected to the electricity and registered on the network-connected database, and when testing by pressing "page," both phones are well detected both on and off the charger.
    0
    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       
      This Th 530 is not a duo model, but two solos, one of which is not connected to the telephone network.
      The handset registered on the base connected to the network has indeed been deregistered from its own base?
      0
  7. scorpion31
     
    Hello,

    Yes, there are indeed two solos, but for the past two years I have only been using one, and it worked very well.
    I do not understand your question. Should the combined one be unregistered from its own database?
    0
    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       
      I'm not sure, but on one hand, it’s you who say:
      "thank you FAB1977, thanks to you I solved my unsubscription problem" So you attempted to unsubscribe from one of the two handsets and, furthermore, the handset rings when it is out of its base but not when above it.

      Does it also ring when pressing the "page" button on its own base?

      So in doubt, I suppose that, if not unsubscribed from its base, the handset (when it is on its base) has a different behavior because it is still controlled by it).

      First, try resetting the handset on page 23 (25 of the pdf)
      If that doesn’t work, try unsubscribing it from its own base.
      To do this, unplug the base connected to the power supply and follow the unsubscription procedure with the handset from the other base as described on pages 19 and 20 of the manual (21 and 22 of the pdf)
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  8. scorpion31
     
    Indeed, the unit from my base has been unregistered and as a result, it was no longer functioning. It was Fab's procedure that allowed me to re-register it and it started working again. However, the ringing issue was prior and had been persistent for several weeks.
    0
    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       
      "Indeed, the combined version of my database has been deregistered"
      Which database is combined? The one connected to the network or the other one?
      0
  9. scorpion31
     
    yes, the one connected to the phone network
    0
    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       
      OK... So it was an unwanted unsubscription and the device has been re-subscribed.
      Have you attempted the actions given in message #9?
      0
  10. scorpion31
     
    Good evening
    Yes, it was an unintentional unsubscription and I re-registered the device following the instructions from Fab1977, but the ringtone was not working prior to this mishap.

    I have followed all the steps indicated in the user manual you referred to and attached in PDF.
    0
    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       
      Sorry, but I admit I don't really know what to do anymore.
      If this problem is very old, it may well be specific to the handset.
      If you put the handset that doesn't ring on the base of the one that does and vice versa, what happens?
      0
  11. scorpion31
     
    Hello
    it's not possible, the base lays flat like an old phone and the one plugged into the electricity stands upright on its charger.

    Thank you for chatting with me and helping me look for the solution. If I find it, I will let you know.
    I wish you a merry Christmas and a happy new year.
    Best regards
    0
    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       
      So it's a DUO phone like one of these:
      And not two identical solos to which the handset has been connected to one of the two bases.
      0
  12. scorpion31
     
    Yes, it's the gray DUO.
    0
    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       
      Yes... but in message #9 you told me: "Yes, indeed there are two solos" and so all my advice to unsubscribe from the database was completely unfounded.
      0
  13. scorpion31
     
    Hello

    Yes, indeed there are two solo of model TH501, but I only connect one and the base of model TH530 connected to the phone network, so in total there are 3 phones.
    0
    1. baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
       
      So it's finally a trio, a base and 3 combos (including one unused).
      A solo is a base with its combo and no other combo.

      When putting the 2nd TH501 into service, does the ringing issue on this one still persist?
      0