How to install drivers for my motherboard - Page 2

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  1. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    thanks for the info Kaumune

    however, I’m not knowledgeable about equipment, but I don’t see the “yellow” wires you mentioned

    if the card is the same as the previous one, since the Nvidia card was working, the wires were there...

    I’ll let you finish to solve the problem, if it’s doable

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
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    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
       




      I'll let you finish to solve the problem, if it's feasible 

      Just need to power the GPU
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  2. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    ok for the location of the connection, but intatre must have the wires/the plug, since the Nvidia card worked on the old motherboard...

    thanks for the connection info

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
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    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
       
      Well yes, obviously...
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  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    ok, waiting for his reply

    @+

    --
    the radiation rate is higher at the employment center than at Chernobyl
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    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
       
      Weird that it takes him so long to plug in a socket...
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  4. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    indeed :)

    @+

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    the radiation level is higher at the employment center than at Chernobyl
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  5. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    post 1 new screenshot of your device manager

    thank you

    @+

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    the radiation level is higher at the employment agency than at Chernobyl
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  6. intatre Posted messages 61 Status Member
     
    Hello again, thank you Billmaxime and kaumune for your help from the beginning, so I'm here for news. (Sorry, I can't always follow your advice and respond quickly, that's why I couldn't reply last night).

    So indeed, that yellow cable was hanging, there were 2 of them. All the slots on the graphics card intended for these cables are filled and clipped, latch raised. I think they are correctly connected; I will attach several photos in the reply to this comment.

    The graphics card is properly connected and clipped into its PCIe slot; I also think there is no issue on that front.

    However, the card is still not recognized, whether in the device manager or with drivercloud. And when I launch the Nvidia Package launcher, it doesn't find the card either, even after restarting Windows several times.

    Screens:
    http://image.noelshack.com/fichiers/2018/44/5/1541164356-ge2.jpg
    http://image.noelshack.com/fichiers/2018/44/5/1541164356-ge3.jpg

    I think we must be very close... Maybe I connected the GPU incorrectly but I don't think I'm that forgetful now that I know I need to plug in the cables. Maybe there's something in the settings or in the BIOS, to activate the PCIe slot or I don't know...

    Thank you.
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    1. intatre Posted messages 61 Status Member
       
      Here are 4 photos of the card connection from different angles:

      http://www.noelshack.com/2018-44-5-1541164641-4cc56d01-a49c-4b42-904f-59c03c97ac3d.jpeg

      http://www.noelshack.com/2018-44-5-1541164758-a2e7a851-a71a-4af5-9afa-55537cd1e601.jpeg

      http://www.noelshack.com/2018-44-5-1541164764-baa1d810-af29-4ff8-a49b-9c697597c8bb.jpeg

      http://www.noelshack.com/2018-44-5-1541164765-fd3847c9-ae1d-45e9-a2e7-19410cc35c94.jpeg
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    2. intatre Posted messages 61 Status Member
       
      Edit: I unplugged the graphics card from its slot and tried to disconnect the two mentioned connectors to see if they were improperly connected, then reinserted them. I removed the first one simply by pressing the tab and pulling the cable towards me, but the second one is completely stuck. No matter how hard I try to disengage it, it's impossible; it doesn't budge even when I pull hard, and I'm afraid of damaging the connectors on the graphics card. Do you think the problem could come from there? Because in any case, even though I can't remove it and it's stuck, it remains properly connected anyway.

      Photo: http://www.noelshack.com/2018-44-5-1541165341-fd13b384-0d9e-4224-bcac-ce9dc77d219a.jpeg
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    3. intatre Posted messages 61 Status Member
       
      I managed to unplug and plug it back in; I just had to pull hard. The problem, however, is still there, not recognized on the computer.
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  7. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    hi

    indeed, the card is not recognized

    Maybe I connected the GPU wrong

    post 1 screenshot of your card connected so Kaumune can check that the connection is done correctly

    @+

    --
    the radiation level is higher at the employment office than at Chernobyl
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  8. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    you must not pull on the strings

    did you have trouble inserting the second card?

    @+

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    the radiation level is higher at the job center than at Chernobyl
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  9. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    I don’t see what’s “wrong” with the “non-detection” of your card

    Wait for Kaumune to come back to the topic, he might be able to give you more info

    PS: if you find the solution in the meantime, let us know

    @+

    --
    The radiation level is higher at the employment office than in Chernobyl
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    1. intatre Posted messages 61 Status Member
       
      Yes, I’ll keep you updated, but I don’t know what to do for now. I had trouble removing the second cable, yes, but I can insert and remove it now; you just have to pull hard.

      Note that when I plug in the GPU, the PCI slot latch rises (there's a clip) and it's properly in place. However, if I try to lift it from the other end, I can lift it almost entirely; the only place where it won’t lift is where the latch clips it. I think that's normal, but I'm mentioning it just in case.
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    2. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
       
      It is abnormal that it is so hard to disconnect.

      Did you force it the first time to plug in this connector?

      It is abnormal that you can lift it on one side.

      I don't see which slot it is connected to.

      Is it the first slot at the top, the PCIeX16?

      It would be wiser to take your tower to the local repair shop before doing any damage.
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    3. intatre Posted messages 61 Status Member
       
      I don't remember if I forced it when I plugged it in for the first time, but I don't think so. I often plug and unplug tab-type cables like Ethernet, and I've never had to force it like that to unplug. For the slot, yes, it's the one on top, the x16. I can't snap it on both sides; there's no resistance on the other side, even if I push hard, it's impossible to snap it. The error must come from how the card is connected then... I'm going to see a technician on Monday, and I’ll keep you updated on this topic with the result. If you have any other ideas in the meantime that I could test...

      Thank you.
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    4. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
       
      At the back of the GPU (the side where the connectors to plug in the monitor are), it is either held in place at its bracket by a clip coming from the case (the tower) or you need to put in a screw.

      Are you in one of those two cases?
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    5. intatre Posted messages 61 Status Member
       
      Yes, at the back I live against the case, next to where the HDMI port of the GPU is. Once it's screwed in, it doesn't move anymore, it's well secured.
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  10. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    the 2 "clips" must hold the card in place in the same way

    cya

    --
    the radiation level is higher at the jobcentre than in Chernobyl
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  11. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re

    And even when the card is "fixed" correctly, is it recognized or not?

    See you

    --
    The radiation level is higher at the unemployment office than in Chernobyl.
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    1. intatre Posted messages 61 Status Member
       
      No, that's the whole problem.
      I tried connecting the GPU to the 2nd PCIe slot and by plugging in the cables, the screen is not receiving any signal even when it's connected to the HDMI port on the motherboard. I don't know why either, but let's tackle one problem at a time.
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  12. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     


    there, it's beyond my skills

    wait for your friend to see the problem, or go to another technician

    @+

    --
    the radiation level is higher at the unemployment office than at Chernobyl
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    1. intatre Posted messages 61 Status Member
       
      Ok thanks anyway for your help.
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  13. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    re
    no worries for the help :)

    be a little patient, Kaumune might have another idea

    see you later

    --
    the radiation level is higher at the unemployment office than at Chernobyl
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  14. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
     
    No news from him despite following up

    He must have finished wrecking the graphics card....;-)

    End of follow-up

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  15. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 151
     
    Hello Kaumune,

    It's been a few days since I deleted the topic from my followed discussions

    after your first "nudge" >> https://forums.commentcamarche.net/forum/affich-35670078-comment-installer-drivers-de-ma-carte-mere?page=2#80

    I understand that there won't be any follow-up from the help seeker

    See you later

    --
    the radiation level is higher at the employment office than at Chernobyl
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