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No internet access Android

Yassluxe Posted messages 6 Status Member -  
Yassluxe Posted messages 6 Status Member -
Hello,

When I connect to Wi-Fi with my Samsung Galaxy S6 Edge, it often disconnects and an exclamation mark appears on the Wi-Fi icon, and in the settings, it says "no internet access." This happens very regularly to me, but sometimes also to other Wi-Fi devices in my home. I'm with Free; I called them, but they say the problem is with us and not with them, even though I think the opposite.

I've already tried resetting my phone, still nothing.

Does anyone have a solution because this is really annoying, thank you in advance.

3 answers

  1.
    brupala Posted messages 111181 Registration date   Status Member Last intervention   14 459
     
    Hi,
    try changing the wifi channel on the box.

    --
    and ... There you go!
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    1. Yassluxe Posted messages 6 Status Member
       
      I've already changed it and now it's on auto.
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      1. brupala Posted messages 111181 Registration date   Status Member Last intervention   14 459 > Yassluxe Posted messages 6 Status Member
         
        Well, change it again, move at least 4 values away.
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    2. Yassluxe Posted messages 6 Status Member
       
      Already done, I had put the first one at 4 and the second one at 8 but still nothing.
      0
  2. Yassluxe Posted messages 6 Status Member
     
    Anyone have a solution because this is really annoying.
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  3. brupala Posted messages 111181 Registration date   Status Member Last intervention   14 459
     
    You should have a dual-band Wi-Fi, try giving different names to the 2.4 GHz and the 5 GHz networks, then choose the best one.

    --
    and ... There you go!
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    1. Yassluxe Posted messages 6 Status Member
       
      I don't know if I mentioned it before, but Freebox changed my box due to a problem, and the 5G doesn't appear on this new box. Since getting this new box, I've been having connection issues, but all the settings were saved between the first and the second, so I don't understand why.
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      1. brupala Posted messages 111181 Registration date   Status Member Last intervention   14 459 > Yassluxe Posted messages 6 Status Member
         
        So, they gave you a crappy box, ask for an exchange.
        Is it a V6?
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    2. Yassluxe Posted messages 6 Status Member
       
      Yes, it's indeed the v6.
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