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Canon MG3550 Support Code 5B02

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Anne -  
Pierr10 Posted messages 13824 Registration date   Status Moderator Last intervention   -
Hello,
When I try to print a document, I receive a message saying "an inkjet printer error has occurred".
The support code is 5B02
This is a Canon MG3550 printer
I have no idea how to fix this problem
Thank you for your help
Anne

Configuration: Windows / Chrome 66.0.3359.181

2 answers

  1.
    jmarion3 Posted messages 49487 Registration date   Status Contributor Last intervention   5 508
     
    Hello;

    This error means that the waste ink tank is full ... And that you need to either replace it or reset the waste ink counter to zero, but unfortunately there is no solution for this type of printer to do that except for the intervention of Canon's customer service ..
    See >> This link and this one where you will see that your printer model is not listed.... But nothing prevents you from trying ??
    See you later for your comments, but if none >> Resolved topic

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    Best regards 
    Aging well: It's to prefer the time that remains to the time that passes
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