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Command prompt, error

loulou201237 Posted messages 9 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello

I have a Compaq Presario CQ71 64-bit PC that won't update to Windows 10 (KB4023814)
it has been struggling with updates for several months, but now I'm failing repeatedly

at the end of the download for the update, I get an error message which is "0xc1900208" .... it also mentions Nero

however, I don't have Nero on the PC (maybe it is still in the registry)

so I was advised to do the following:
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth

I run these commands in an elevated command prompt

but they do not execute ...

errors:

'DSIM.exe' is not recognized as an internal or external command, operable program or batch file.

can someone help me????

7 answers

  1.
    loulou201237 Posted messages 9 Status Member
     
    version 1607 (14393.2125)

    Windows Home (which I upgraded from Windows 8)
    0
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      Here are two versions of delays...
      Moreover, a new version will be released in April, version 1803, you will be three versions behind.
      Wait for this update to be released to try the update tool again, just in case it works.

      The best option is to reinstall Windows 10 directly on the new version.

      Follow this tutorial that explains how to install Windows 10: how to install Windows 10.
      All the steps are provided from A to Z with advice at the end to secure Windows 10.

      The main steps are:
      If the USB drive doesn't work, try making another one with Rufus: how to download Rufus - see this tutorial for details: how to create a USB installation drive for Windows
      • Let yourself be guided to install Windows 10.
      • Choose customize (not upgrade)
      • During the partition phase, select the main partition and format it.
      • Follow the Windows installation procedure using the tutorial mentioned above.


      Once Windows is installed, I recommend following this advice to properly configure and use Windows: Advice after reinstalling Windows.
      0
    2. loulou201237 Posted messages 9 Status Member
       
      Thank you for all your precise explanations Malekal_morte- -
      0
  3. loulou201237 Posted messages 9 Status Member
     
    The scan went well "the operation was successful"

    however, the restore failed "the source files are not found"
    0
  4. loulou201237 Posted messages 9 Status Member
     
    Microsoft Windows [version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>DSIM.exe/Online/Cleanup-image/RestoreHealth
    'DSIM.exe' is not recognized as an internal
    or external command, an executable program or a batch file.

    C:\WINDOWS\system32>DSIM.exe/Online/Cleanup-image/ScanHealth
    'DSIM.exe' is not recognized as an internal
    or external command, an executable program or a batch file.

    C:\WINDOWS\system32>DSIM.exe/Online/Cleanup-image /ScanHealth
    'DSIM.exe' is not recognized as an internal
    or external command, an executable program or a batch file.

    C:\WINDOWS\system32>DSIM.exe/Online/Cleanup-image /ScanHealth
    'DSIM.exe' is not recognized as an internal
    or external command, an executable program or a batch file.

    C:\WINDOWS\system32>DSIM.exe /Online /Cleanup-image /ScanHealth
    'DSIM.exe' is not recognized as an internal
    or external command, an executable program or a batch file.

    C:\WINDOWS\system32>..
    '..' is not recognized as an internal
    or external command, an executable program or a batch file.

    C:\WINDOWS\system32>cd..

    C:\Windows>cd..

    C:\>cd users

    C:\Users>cd compaq

    C:\Users\Compaq>DSIM.exe /Online /Cleanup-image /ScanHealth
    'DSIM.exe' is not recognized as an internal
    or external command, an executable program or a batch file.

    C:\Users\Compaq>DSIM.exe/Online/Cleanup-image/ScanHealth
    'DSIM.exe' is not recognized as an internal
    or external command, an executable program or a batch file.

    C:\Users\Compaq>DSIM.exe/Online/Cleanup-image/RestoreHealth
    'DSIM.exe' is not recognized as an internal
    or external command, an executable program or a batch file.

    C:\Users\Compaq>DSIM.exe /Online /Cleanup-image /ScanHealth
    'DSIM.exe' is not recognized as an internal
    or external command, an executable program or a batch file.

    C:\Users\Compaq>

    C:\Users\Compaq>DISM.exe /Online /Cleanup-image /ScanHealth

    Deployment Imaging Service and Management Tool
    Version: 10.0.14393.0

    Image version: 10.0.14393.0

    [==========================100.0%==========================] The component store is repairable.
    The operation completed successfully.

    C:\Users\Compaq>DISM.exe /Online /Cleanup-image /RestoreHealth

    Deployment Imaging Service and Management Tool
    Version: 10.0.14393.0

    Image version: 10.0.14393.0

    [===========================96.7%======================== ]
    Error: 0x800f081f

    The source files could not be found.
    Use the "Source" option to specify the location of the necessary files to restore the feature. For more information on specifying a source location, see https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/configure-a-windows-repair-source

    The DISM log file is located at C:\WINDOWS\Logs\DISM\dism.log

    C:\Users\Compaq>
    0
  6. loulou201237 Posted messages 9 Status Member
     
    I have the log file ...

    but it is large, if someone can help me, I can edit it.
    0
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      The solution is to reinstall Windows 10, as indicated in message #3 after the 1803 update was released.
      0
  7. Franstrad Posted messages 212 Status Member 12
     
    Hello,
    go through POWERSHELL (Admin)
    -1
  8. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    'DSIM.exe' is not recognized as an internal command

    It's DISM.exe and not DISM.exe

    After that, you followed these instructions: https://forums.commentcamarche.net/forum/affich-34635085-erreur-0xc1900208-mise-a-jour-windows-10#10
    I doubt that it will solve your problem.

    What version do you have to start with?
    Press Windows + R
    type winver and OK.
    Is the version 1703?

    --
    Please press any key to continue the disinfection...
    -1