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Unable to respond to my emails

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godfinger Posted messages 32 Registration date   Status Member Last intervention   -  
 Anonymous user -
Hello,
I have an Android smartphone version 5.0.2 (Galaxy Grand Prime). For some time now, I have been unable to reply to my emails from my phone. I get a "failed" message, and the email is saved in drafts and does not send. I have searched everywhere; someone suggested disabling Android System WebView, which I did, but there was no change.
Thank you if you have any idea

Have a good weekend

Configuration: Windows / Firefox 59.0

2 answers

  1.
    Pierr10 Posted messages 13833 Registration date   Status Moderator Last intervention   5 843
     
    Good evening,

    The first thing to do is to check the account settings, particularly the sending settings (SMTP server, port, security type).
    23
    1. godfinger Posted messages 32 Registration date   Status Member Last intervention   2
       
      Hello,

      Thank you for your response. For your information, I have Windows Live Mail on my PC, and I have created an email account with my email address on my smartphone to receive messages. Until now, I had no problems replying from my phone.
      So on my PC, the sending settings are: smtp.orange.fr Security: advanced 3DES algorithm: outgoing mail smtp 25.
      On my smartphone, when I go to the account, it is an email account and when I select it, there is no information.
      Have a good day.
      1
      1. Pierr10 Posted messages 13833 Registration date   Status Moderator Last intervention   5 843 > godfinger Posted messages 32 Registration date   Status Member Last intervention  
         
        Hello,

        I'm not sure I've followed properly.

        Do you use the email app provided by Samsung or the Gmail app from Google to manage your mail?

        What type of mailbox is causing the issue (free, hotmail, orange, gmail, or other)?
        0
    2. godfinger Posted messages 32 Registration date   Status Member Last intervention   2
       
      Hello,
      I use the mail app provided with my phone. I created an email account on my phone with my Orange address, and I was receiving and replying to my messages on my phone. For some time now, I've been unable to reply, so I asked for help, and I was told to install the Gmail app. I was receiving and replying on Gmail (with my Orange email account), but for some time now, I've been unable to reply; I do receive the messages, though.

      Thank you for your help.
      -1
      1. Pierr10 Posted messages 13833 Registration date   Status Moderator Last intervention   5 843 > godfinger Posted messages 32 Registration date   Status Member Last intervention  
         
        Good evening,

        I haven't found a solution to your problem.
        What is quite troubling is that you say the sending worked for a while before it became impossible.

        The only thing to do is to check the outgoing server settings.
        Go to the mailbox settings. You will find at the bottom of the list the outgoing server settings.
        For an Orange mailbox, you should have:
        server: smtp.orange.fr
        port: 465
        SSL: enabled
        authentication: using simple password

        I don't have too many illusions. There is no reason for the settings to have suddenly become incorrect.
        0
    3. godfinger Posted messages 32 Registration date   Status Member Last intervention   2
       
      Hello,

      I checked all of this. Everything is fine according to what you indicated. Yesterday afternoon, I deleted my email account on my smartphone, as well as the password. I then recreated it. I did a test and it works, it's a mystery, I had been having problems for a while.

      In any case, thank you very much for responding and helping me.

      I wish you a good day.
      Best regards.
      0