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Connected to the internet but no access

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Kevinj14 -  
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   -
Hello,

So here it is, I have a PC built by a professional 5 years ago.
Previously, I had never had any issues either with Wi-Fi or with Ethernet.

Now, I’ve moved and I can't connect at all.
It says I’m connected to the Wi-Fi, but nothing works in any browser.
I have the same issue with the Ethernet cable.
I thought it was my computer since all the other devices in the house work perfectly with Wi-Fi and Ethernet.
But when I share my phone's connection, my computer can access the internet...
I don’t understand anymore.
When I run a diagnosis, it mentions a DNS problem.

If anyone has a solution...

Thank you.

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Réponse 1 / 8
kaneagle Posted messages 86263 Registration date   Status Modérateur Last intervention   14 669
 
Hello,

Shut down the computer
Unplug the modem (box) and router from the wall socket
Wait a few minutes
Plug the modem and router back into the wall socket
Wait until all the LEDs are on
Start the computer.

If the problem persists:
Go to Start
Control Panel
Network and Sharing Center
Change adapter settings
Right-click on Ethernet connection
Properties
Select --> Internet Protocol Version 4 (TCP/IPv4)
Click on --> Properties
Ensure that both boxes are checked:
--> Obtain an IP address automatically
--> Obtain DNS server addresses automatically

Do the same for Internet Protocol Version 6 (TCP/IPv6)
Also check for the Wi-Fi adapter.


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