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Connected to the internet but no access

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Kevinj14 -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -
Hello,

So here it is, I have a PC built by a professional 5 years ago.
Previously, I had never had any issues either with Wi-Fi or with Ethernet.

Now, I’ve moved and I can't connect at all.
It says I’m connected to the Wi-Fi, but nothing works in any browser.
I have the same issue with the Ethernet cable.
I thought it was my computer since all the other devices in the house work perfectly with Wi-Fi and Ethernet.
But when I share my phone's connection, my computer can access the internet...
I don’t understand anymore.
When I run a diagnosis, it mentions a DNS problem.

If anyone has a solution...

Thank you.

8 answers

  1.
    kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     
    Hello,

    Shut down the computer
    Unplug the modem (box) and router from the wall socket
    Wait a few minutes
    Plug the modem and router back into the wall socket
    Wait until all the LEDs are on
    Start the computer.

    If the problem persists:
    Go to Start
    Control Panel
    Network and Sharing Center
    Change adapter settings
    Right-click on Ethernet connection
    Properties
    Select --> Internet Protocol Version 4 (TCP/IPv4)
    Click on --> Properties
    Ensure that both boxes are checked:
    --> Obtain an IP address automatically
    --> Obtain DNS server addresses automatically

    Do the same for Internet Protocol Version 6 (TCP/IPv6)
    Also check for the Wi-Fi adapter.


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