View original (French)

Ebp

Solved
Niniepoppins Posted messages 18 Status Member -  
OmegaSoft Posted messages 367 Status Member -
Hello,

The computer I was using for EBP Quotes & Invoicing broke down this week. I was able to recover the entire hard drive, so all my data is intact. I have bought a new computer (HP Windows 10 Pro), but the problem is that I don't have an installation CD or a link in the email that EBP sent me in 2015 to download the software. I looked on the website, but I don't understand anything!

Can anyone help me?
Thank you

3 answers

  1. Nico
     
    Hello,
    I have a single-user EBP software and I would like to open a second online workstation
    Can I recover all my files?
    1
    1. OmegaSoft Posted messages 367 Status Member 66
       
      Hello Nico,

      It depends on the version of EBP that you have. I would need more details. But basically, if you are already on an Open Line version, there is no problem.

      Best regards,

      Saif
      Trainer
      0
  2. OmegaSoft Posted messages 367 Status Member 66
     
    Hello Niniepoppins,

    Log in to the Ebp website with your email address and password. In your client area, you will have access to download your software.

    Best regards,

    Saif
    Trainer
    0
    1. Niniepoppins Posted messages 18 Status Member
       
      Thank you for your reply, but I went to the website, entered my credentials, but I can't see where to download the software. Do you know where I can find it?
      0
    2. astuces72 Posted messages 2146 Registration date   Status Member Last intervention   1 669
       
      hi

      you click on your username and select "My account"
      then the button on the left "My products and services" and "My software and services"
      You will have the list of your software, click on "View details"
      and then you can download your software from the list
      0
    3. Niniepoppins Posted messages 18 Status Member
       
      Very well, I managed that, thank you. However, it doesn't want to download the software I need, does it require administrator rights?
      0
    4. astuces72 Posted messages 2146 Registration date   Status Member Last intervention   1 669
       
      to download or install?
      is the message coming from the website or your PC?
      0
    5. Niniepoppins Posted messages 18 Status Member
       
      I have the impression from EBP
      0
  3. StephanieSavoy
     
    Hello.
    I updated my EBP 2019 software on my PC on Friday.
    However, my PC crashed, so I bought a new one and I would like to transfer all my software to the new PC. Is it possible? Thank you very much.
    0
    1. OmegaSoft Posted messages 367 Status Member 66
       
      Hello StephanieSavoy,

      You just need to reinstall your EBP software on the new PC. If you receive an error message during activation (due to the PC key being necessarily different), you just have to call EBP's customer service with the new PC key (it will be displayed during activation) and they will resolve the issue without any problems.

      Best regards,

      Saif
      Trainer
      0