Unable to unlock my Mac PIN code
kris0602
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_Ritchi_ Posted messages 21190 Registration date Status Contributeur Last intervention -
_Ritchi_ Posted messages 21190 Registration date Status Contributeur Last intervention -
Hello,
First of all, I'm not at all good with handling Macs!
My iMac has been locked by Find My iPhone. It was linked to my iCloud account
I received the following email:
[MacBook Air has been locked.
This Mac was locked at 07:44
If you retrieve your Mac, unlock it using the code you created when locking it.]
The requested code is 6 digits. I tried several codes that I might have set, but nothing works; it won't unlock. Furthermore, now whenever I try a code, it says "your computer is locked. Please try again in 60 minutes."
I called Apple Support, who directed me to a Store where they clearly told me that it would cost €90/hour to unlock it ???? WTF....
Thank you for your help.
Best regards
Kristy
First of all, I'm not at all good with handling Macs!
My iMac has been locked by Find My iPhone. It was linked to my iCloud account
I received the following email:
[MacBook Air has been locked.
This Mac was locked at 07:44
If you retrieve your Mac, unlock it using the code you created when locking it.]
The requested code is 6 digits. I tried several codes that I might have set, but nothing works; it won't unlock. Furthermore, now whenever I try a code, it says "your computer is locked. Please try again in 60 minutes."
I called Apple Support, who directed me to a Store where they clearly told me that it would cost €90/hour to unlock it ???? WTF....
Thank you for your help.
Best regards
Kristy
1 réponse
Hello,
If you no longer remember the 6-digit code created when you requested to lock your Mac, then there isn't much we can do for you, and if you have to pay for this unlocking at an Apple Store, then you have no choice. Before going there, make sure to bring proof of purchase for the Mac and your identification papers.
Ritchi
If you no longer remember the 6-digit code created when you requested to lock your Mac, then there isn't much we can do for you, and if you have to pay for this unlocking at an Apple Store, then you have no choice. Before going there, make sure to bring proof of purchase for the Mac and your identification papers.
Ritchi