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Totally blank page Prestashop

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Shoppystreet Posted messages 5 Status Member -  
Shoppystreet Posted messages 5 Status Member -
Hello,

Here is my problem: since this morning I no longer have access to my Prestashop site,
I find myself with a completely white page on both the back office and the front office. Here are the DEV mode parameters.

/* Debug only */
if (!defined('_PS_MODE_DEV_')) {
define('_PS_MODE_DEV_', false);
}
/* Compatibility warning */
define('_PS_DISPLAY_COMPATIBILITY_WARNING_', false);
if (_PS_MODE_DEV_ === true) {
@ini_set('display_errors', 'on');
@error_reporting(E_ALL | E_STRICT);
define('_PS_DEBUG_SQL_', true);
} else {
@ini_set('display_errors', 'off');
define('_PS_DEBUG_SQL_', false);

The site is currently hosted on a Wampserver that is located at my home. The only changes made were DNS server tests and clearing the Prestashop cache. It was working fine until now, but after restarting my server this morning, nothing works, just a white page everywhere....

Can you please help me? I don’t understand anything!!

Thank you very much.

Here is the link to the site in question: www.shoppystreet.fr

5 answers

  1.
    jordane45 Posted messages 30427 Registration date   Status Moderator Last intervention   4 831
     
    Hello,

    Start by activating the debug 
     define('_PS_MODE_DEV_', true);


    --
    Best regards,
    Jordane
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  2. Shoppystreet Posted messages 5 Status Member
     
    Hello

    Here are the parameters now but I still have a blank page. 

     /* Debug only */ if (!defined(&_PS_MODE_DEV_)) { define(&_PS_MODE_DEV_, true); } /* Compatibility warning */ define(&_PS_DISPLAY_COMPATIBILITY_WARNING_, false); if (_PS_MODE_DEV_ === true) { @ini_set('display_errors', 'on'); @error_reporting(E_ALL | E_STRICT); define(&_PS_DEBUG_SQL_, true); } else { @ini_set('display_errors', 'off'); define(&_PS_DEBUG_SQL_, false); } define(&_PS_DEBUG_PROFILING_, false); define(&_PS_MODE_DEMO_, false);


    EDIT: Formatting the code using the code tags properly (syntax highlighting).

    Explanations available here: HERE

    Please keep this in mind for your future messages.
    Jordane45


    Thank you for your help.
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    1. jordane45 Posted messages 30427 Registration date   Status Moderator Last intervention   4 831
        


       /* Debug only */ if (!defined('_PS_MODE_DEV_')) { define('_PS_MODE_DEV_', true); } /* Compatibility warning */ define('_PS_DISPLAY_COMPATIBILITY_WARNING_', true); if (_PS_MODE_DEV_ === true) { @error_reporting(E_ALL); @ini_set('display_errors', TRUE); @ini_set('display_startup_errors', TRUE); define('_PS_DEBUG_SQL_', true); } else { @ini_set('display_errors', 'off'); define('_PS_DEBUG_SQL_', false); } define('_PS_DEBUG_PROFILING_', false); define('_PS_MODE_DEMO_', false);
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  3. Shoppystreet Posted messages 5 Status Member
     
    Here are the Apache errors:

    [Mon Nov 13 10: 05: 34.289401 2017] [mpm_winnt: notice] [pid 3592: tid 336] AH00422: Parent: Stop signal received - Shutting down the server.
    [Mon Nov 13 10: 06: 04.289401 2017] [mpm_winnt: notice] [pid 3592: tid 336] AH00431: Parent: Forcing the termination of child process 4308
    [Mon Nov 13 10: 06: 04.791401 2017] [auth_digest: notice] [pid 2732: tid 336] AH01757: generating secret for digest authentication ...
    [Mon Nov 13 10: 06: 04.857401 2017] [mpm_winnt: notice] [pid 2732: tid 336] AH00455: Apache / 2.4.23 (Win64) PHP / 5.6.25 configured - resumed normal operations
    [Mon Nov 13 10: 06: 04.857401 2017] [mpm_winnt: notice] [pid 2732: tid 336] AH00456: Apache Lounge VC14 Server built: Jul 1 2016 11:43:51
    [Mon Nov 13 10: 06: 04.857401 2017] [core: notice] [pid 2732: tid 336] AH00094: Command line: 'c: \\ wamp64 \\ bin \\ apache \\ apache2.4.23 \\ bin \\ httpd.exe -d C: /wamp64/bin/apache/apache2.4.23 '
    [Mon Nov 13 10: 06: 04.864401 2017] [mpm_winnt: notice] [pid 2732: tid 336] AH00418: Parent: child process created 1892
    [Mon Nov 13 10: 06: 05.480401 2017] [auth_digest: notice] [pid 1892: tid 148] AH01757: generating secret for digest authentication ...
    [Mon Nov 13 10: 06: 05.505401 2017] [mpm_winnt: notice] [pid 1892: tid 148] AH00354: Child: Starting 64 worker threads.
    [Mon Nov 13 10: 08: 08.256801 2017] [mpm_winnt: notice] [pid 2732: tid 336] AH00422: Parent: Stop signal received - Shutting down the server.
    [Mon Nov 13 10: 08: 10.284801 2017] [mpm_winnt: notice] [pid 1892: tid 148] AH00364: Child: All worker threads have exited.
    [Mon Nov 13 10: 08: 10.300401 2017] [mpm_winnt: notice] [pid 2732: tid 336] AH00430: Parent: Child process 1892 exited successfully.
    [Mon Nov 13 10: 41: 41.109212 2017] [auth_digest: notice] [pid 1384: tid 336] AH01757: generating secret for digest authentication ...
    [Mon Nov 13 10: 41: 41.702012 2017] [mpm_winnt: notice] [pid 1384: tid 336] AH00455: Apache / 2.4.23 (Win64) PHP / 5.6.25 configured - resumed normal operations
    [Mon Nov 13 10: 41: 41.702012 2017] [mpm_winnt: notice] [pid 1384: tid 336] AH00456: Apache Lounge VC14 Server built: Jul 1 2016 11:43:51
    [Mon Nov 13 10: 41: 41.702012 2017] [core: notice] [pid 1384: tid 336] AH00094: Command line: 'c: \\ wamp64 \\ bin \\ apache \\ apache2.4.23 \\ bin \\ httpd.exe -d C: /wamp64/bin/apache/apache2.4.23 '
    [Mon Nov 13 10: 41: 41.733212 2017] [mpm_winnt: notice] [pid 1384: tid 336] AH00418: Parent: child process created 3132
    [Mon Nov 13 10: 41: 42.762812 2017] [auth_digest: notice] [pid 3132: tid 148] AH01757: generating secret for digest authentication ...
    [Mon Nov 13 10: 41: 43.230812 2017] [mpm_winnt: notice] [pid 3132: tid 148] AH00354: Child: Starting 64 worker threads.
    [Mon Nov 13 10: 54: 44.039413 2017] [mpm_winnt: notice] [pid 1384: tid 336] AH00422: Parent: Stop signal received - Shutting down the server.
    [Mon Nov 13 10: 54: 47.139413 2017] [mpm_winnt: notice] [pid 3132: tid 148] AH00364: Child: All worker threads have exited.
    [Mon Nov 13 10: 54: 47.279413 2017] [mpm_winnt: notice] [pid 1384: tid 336] AH00430: Parent: Child process 3132 exited successfully.
    [Mon Nov 13 10: 55: 10.534413 2017] [auth_digest: notice] [pid 5608: tid 336] AH01757: generating secret for digest authentication ...
    [Mon Nov 13 10: 55: 37.427413 2017] [mpm_winnt: notice] [pid 5608: tid 336] AH00455: Apache / 2.4.23 (Win64) PHP / 5.6.25 configured - resumed normal operations
    [Mon Nov 13 10: 55: 37.427413 2017] [mpm_winnt: notice] [pid 5608: tid 336] AH00456: Apache Lounge VC14 Server built: Jul 1 2016 11:43:51
    [Mon Nov 13 10: 55: 37.427413 2017] [core: notice] [pid 5608: tid 336] AH00094: Command line: 'c: \\ wamp64 \\ bin \\ apache \\ apache2.4.23 \\ bin \\ httpd.exe -d C: /wamp64/bin/apache/apache2.4.23'
    [Mon Nov 13 10: 55: 37.429413 2017] [mpm_winnt: notice] [pid 5608: tid 336] AH00418: Parent: child process created 3736
    [Mon Nov 13 10: 55: 37.870413 2017] [auth_digest: notice] [pid 3736: tid 148] AH01757: generating secret for digest authentication ...
    [Mon Nov 13 10: 55: 37.894413 2017] [mpm_winnt: notice] [pid 3736: tid 148] AH00354: Child: Starting 64 worker threads.
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  4. Shoppystreet Posted messages 5 Status Member
     
    I apologize for the formatting, I will keep that in mind from now on.
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  6. Shoppystreet Posted messages 5 Status Member
     
    Problem solved,

    it turned out that completely restarting the Wamp server, and not just restarting the services, resolved the issue.

    Thank you all.
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