Unable to recover a gmail password

curtisss Posted messages 1 Status Member -  
 Fanch -
Hello,

after some time away, I logged into my Gmail account (it's bookmarked so I don't have to type the password) but the account no longer recognizes me and asks for the password, which it invalidates.
not being very sure of the exact password anymore, I try to log in and follow the recovery procedure, but the final message from Google is: "we could not verify your identity"

it's annoying because it's my work account and I'm concerned about a potential hack of my email (I still have access to my YouTube account associated with it)

thank you for your help.

3 answers

  1. barnabe0057 Posted messages 14329 Registration date   Status Contributor Last intervention   4 930
     
    Hello,

    The only possible procedure is as follows:
    https://support.google.com/mail/answer/41078?hl=fr

    If you have already tried it, then there is nothing to be done.

    --

    “Artificial intelligence is defined as the opposite of natural stupidity.”
    9