Retrieving data from an old CIEL software
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Hello,
In replacement of an old CIEL software, I just installed a new version of CIEL.
I wanted to restore the data (AHC) on the new software (ZIP), and it turned out
to be impossible. I contacted CIEL's sales service, who told me I had to pay
to convert the AHC backup into ZIP format.
I expressed my dissatisfaction to them, and they brushed me off.
I would have been better off switching to a different software brand.
Good luck to those who wish to modernize their CIEL/SAGE software.
Configuration: Windows / Chrome 61.0.3163.100
In replacement of an old CIEL software, I just installed a new version of CIEL.
I wanted to restore the data (AHC) on the new software (ZIP), and it turned out
to be impossible. I contacted CIEL's sales service, who told me I had to pay
to convert the AHC backup into ZIP format.
I expressed my dissatisfaction to them, and they brushed me off.
I would have been better off switching to a different software brand.
Good luck to those who wish to modernize their CIEL/SAGE software.
Configuration: Windows / Chrome 61.0.3163.100
13 réponses
Good evening,
I confirm that we can feel at Ciel the desire to get their clients to the checkout as often as possible while forcing them to use as few of the services they've paid for as possible ^^
When you mention the ahc file, you’re talking about Ciel Paye, right?
Regarding your problem, you won’t be able to easily retrieve all your data. You’ll need to do exports and then integrate them into the new version, hoping you still have the old version.
Out of curiosity, how much does the transformation cost?
I confirm that we can feel at Ciel the desire to get their clients to the checkout as often as possible while forcing them to use as few of the services they've paid for as possible ^^
When you mention the ahc file, you’re talking about Ciel Paye, right?
Regarding your problem, you won’t be able to easily retrieve all your data. You’ll need to do exports and then integrate them into the new version, hoping you still have the old version.
Out of curiosity, how much does the transformation cost?
Everything is well locked; it's impossible, not even in zip format does it work, so the only solution is to change software, avoiding CIEL, and recovering the previous data is a big problem.
Hello,
I am facing the same problem, changing PCs, backing up Ciel but unable to integrate it on the new PC. Ciel's response is that I need to take the new version, so there should be a way to recover all this data, but which one???
If there's a solution, please let me know.
I am facing the same problem, changing PCs, backing up Ciel but unable to integrate it on the new PC. Ciel's response is that I need to take the new version, so there should be a way to recover all this data, but which one???
If there's a solution, please let me know.
I don't know CIEL, but it would be surprising if you didn't have an export/import option in ASCII, CSV, or some other txt format.
If that is the case, it is easy to format the file using Excel or even Word and perform the import/export.
If that is the case, it is easy to format the file using Excel or even Word and perform the import/export.
Hello,
thank you for your reply, but apparently it is impossible to make the transfer because Ciel considers that the version has evolved and that you need to purchase the new one, so there is a blockage in retrieving the backup on another PC.
thank you for your reply, but apparently it is impossible to make the transfer because Ciel considers that the version has evolved and that you need to purchase the new one, so there is a blockage in retrieving the backup on another PC.
Hello,
" I contacted the CIEL sales department, who told me that I needed to pay
to convert the AHC backup to ZIP. "
In this case, we cannot provide you with assistance as it would be illegal...
--
Thank you for responding please ...
" I contacted the CIEL sales department, who told me that I needed to pay
to convert the AHC backup to ZIP. "
In this case, we cannot provide you with assistance as it would be illegal...
--
Thank you for responding please ...
It is possible if you try to do it with backups, but with exports it should be possible...
For example, with accounting software, the FIC file required by the tax administration is a text format file... it is quite easy to exploit it to create an import file in text mode....
As long as, of course, this possibility is offered in CIEL, but it would be surprising if it weren't, given that this kind of software almost always has the ability to import data from an external source or from another software that is not of the same brand.
With a commercial management program, it might be a different procedure. You need to see what export/import options are available.
For example, with accounting software, the FIC file required by the tax administration is a text format file... it is quite easy to exploit it to create an import file in text mode....
As long as, of course, this possibility is offered in CIEL, but it would be surprising if it weren't, given that this kind of software almost always has the ability to import data from an external source or from another software that is not of the same brand.
With a commercial management program, it might be a different procedure. You need to see what export/import options are available.
I had a Ciel management software version 8 running on XP for 15 years.
Considering upgrading to a more recent version of Ciel, I just called Ciel:
- possibility of recovering old data (like backup.ahc from management) - versions of Ciel before 2005 - but for a fee of 55.00 excl. VAT PER COMPANY, so if you have created 3 or 4 folders over time, about 200.00 euros in addition to the software
- This is only possible for nice customers who buy the new subscriptions,
there is no longer any version with a perpetual license
- if you buy the perpetual license version from resellers (there are still some around), Ciel will not support the recovery of your .ahc files, even for a fee!!!
I then hung up denouncing a hostage situation and unfriendly attitude from Ciel (a euphemism) that clearly targets the subscription cow customers who, over 10 years, will have paid
2000, 3000 euros at a minimum, instead of the software bought for 200 to 400 euros.
Microsoft's method with 365, the turkeys are warned....
Considering upgrading to a more recent version of Ciel, I just called Ciel:
- possibility of recovering old data (like backup.ahc from management) - versions of Ciel before 2005 - but for a fee of 55.00 excl. VAT PER COMPANY, so if you have created 3 or 4 folders over time, about 200.00 euros in addition to the software
- This is only possible for nice customers who buy the new subscriptions,
there is no longer any version with a perpetual license
- if you buy the perpetual license version from resellers (there are still some around), Ciel will not support the recovery of your .ahc files, even for a fee!!!
I then hung up denouncing a hostage situation and unfriendly attitude from Ciel (a euphemism) that clearly targets the subscription cow customers who, over 10 years, will have paid
2000, 3000 euros at a minimum, instead of the software bought for 200 to 400 euros.
Microsoft's method with 365, the turkeys are warned....
Hello,
there is no solution to recover old Ciel data, you need to buy the new version!!! They have to make a living somehow.....
there is no solution to recover old Ciel data, you need to buy the new version!!! They have to make a living somehow.....
With EBP, retrieving data from another software is possible thanks to import filters.
The most practical way is to retrieve data in CSV format or text with a separator. If the formatting is not correct (like the date being in the wrong order or incorrectly coded), it is always possible to modify it using a word processor or, better yet, in Excel.
For this, of course, the source software must be able to export in text or CSV format!!
As for services, it’s the same everywhere.. they are generally paid... But in return, you benefit from updates and thus the latest version of the software in line with what the administration desires (and nowadays that changes quickly!)
The most practical way is to retrieve data in CSV format or text with a separator. If the formatting is not correct (like the date being in the wrong order or incorrectly coded), it is always possible to modify it using a word processor or, better yet, in Excel.
For this, of course, the source software must be able to export in text or CSV format!!
As for services, it’s the same everywhere.. they are generally paid... But in return, you benefit from updates and thus the latest version of the software in line with what the administration desires (and nowadays that changes quickly!)
My old Ciel WGC8 exports in "delimited" format with or without tabs, I suppose it's a txt file, but who knows what happens after that
I'll probably give it a try, even if all the databases need to be redone, in any case, Ciel is finished and well finished, not a dime for these profiteers!!
I'll probably give it a try, even if all the databases need to be redone, in any case, Ciel is finished and well finished, not a dime for these profiteers!!
It must be text..
However, it is quite possible that you will be required to format certain fields as they may not necessarily match what the EBP import filter expects..
The thing is to do a text export with the test account to see the formatting of the fields. Then you'll just need to adapt those from CIEL to make them correspond.
During the import, you will likely receive error messages if something is amiss. In that case, just refuse the import and modify the data until it goes through without errors.
You can try it out with a trial version and buy the license to continue after the test period.
However, it is quite possible that you will be required to format certain fields as they may not necessarily match what the EBP import filter expects..
The thing is to do a text export with the test account to see the formatting of the fields. Then you'll just need to adapt those from CIEL to make them correspond.
During the import, you will likely receive error messages if something is amiss. In that case, just refuse the import and modify the data until it goes through without errors.
You can try it out with a trial version and buy the license to continue after the test period.
If you stay within the same version of the software, you can restore a backup from an earlier date, but be careful, all the operations you performed after that backup will need to be re-entered (with the risk of forgetting something, which can be problematic if you've subsequently made declarations to the administration or in audits).
Normally, you should not modify an already issued invoice (the administration prohibits it), but you can cancel it with a credit note and redo it.