écran bleu qui s'affiche

naruto-luffy Messages postés 81 Statut Membre -  
naruto-luffy Messages postés 81 Statut Membre -
Bonsoir tout le monde
J'ai un PC hp ,windows 7 édition intégral ,depuis quelque temps j'ai un écran bleu qui s'affiche ,aprés quand je redémarre mon ordi,une boite s'affiche me disant que windows a redémarrer après un arrêt non planifié
Nom de l'évenement :bluescreen
Fichier aidant à décrire le probléme :
C:\Windows\Minidump\010180-22183-01.dmp
C:\Users\Utilisateur\AppData\Local\Temp\WER-57985-0.sysdata.xml
je sais plus quoi faire pour y remédier

2 réponses

  1. Malekal_morte- Messages postés 178136 Date d'inscription   Statut Modérateur, Contributeur sécurité Dernière intervention   24 712
     
    Salut,

    Quel antivirus est installé ?
    As-tu des périphériques hors clavier et souris qui sont branchés ?

    Utilise Whocrashed : Telecharger WhoCrashed
    => Tutoriel WhoCrashed
    Fais un copier/coller du contenu ici comme indiqué dans le tuto.

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    1. naruto-luffy Messages postés 81 Statut Membre
       
      nn nn j'ai pas de clavier ou souris branché
      j'ai Eset nod32
      j'ai fais analyse et j'ai copier Crash dump analyse
      Crash Dump Analysis
      --------------------------------------------------------------------------------

      Crash dump directory: C:\Windows\Minidump

      Crash dumps are enabled on your computer.

      On Thu 12/10/2017 01:23:32 your computer crashed
      crash dump file: C:\Windows\Minidump\101217-22588-01.dmp
      This was probably caused by the following module: Unknown (0xFFFFFFFFE36510BF)
      Bugcheck code: 0xD1 (0xFFFFFFFFC6D39B10, 0x2, 0x8, 0xFFFFFFFFC6D39B10)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error.
      Google query: DRIVER_IRQL_NOT_LESS_OR_EQUAL



      On Tue 01/01/1980 00:14:59 your computer crashed
      crash dump file: C:\Windows\Minidump\010180-23992-01.dmp
      This was probably caused by the following module: ntkrnlpa.exe (nt+0x410BF)
      Bugcheck code: 0xA (0x4, 0x2, 0x1, 0xFFFFFFFFE367C06A)
      Error: IRQL_NOT_LESS_OR_EQUAL
      file path: C:\Windows\system32\ntkrnlpa.exe
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: NT Kernel & System
      Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



      On Tue 01/01/1980 00:11:01 your computer crashed
      crash dump file: C:\Windows\Minidump\010180-22276-01.dmp
      This was probably caused by the following module: btl2cascoif.sys (Unloaded_BtL2caScoIf.+0x2B10)
      Bugcheck code: 0xD1 (0xFFFFFFFFCD602B10, 0x2, 0x8, 0xFFFFFFFFCD602B10)
      Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
      file path: C:\Windows\system32\drivers\btl2cascoif.sys
      product: Ralink L2CAP_SCO Interface at Bluetooth Stack for Windows 7
      company: Ralink Corporation
      description: Bluetooth L2CAP_SCO Interface Profile Driver
      Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: btl2cascoif.sys (Bluetooth L2CAP_SCO Interface Profile Driver, Ralink Corporation).
      Google query: Ralink Corporation DRIVER_IRQL_NOT_LESS_OR_EQUAL



      On Tue 01/01/1980 00:05:38 your computer crashed
      crash dump file: C:\Windows\Minidump\010180-20997-01.dmp
      This was probably caused by the following module: ntkrnlpa.exe (nt+0x410BF)
      Bugcheck code: 0xA (0xFFFFFFFFFFFFFFFC, 0x2, 0x0, 0xFFFFFFFFE3694023)
      Error: IRQL_NOT_LESS_OR_EQUAL
      file path: C:\Windows\system32\ntkrnlpa.exe
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: NT Kernel & System
      Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



      On Tue 01/01/1980 00:02:23 your computer crashed
      crash dump file: C:\Windows\Minidump\010180-22183-01.dmp
      This was probably caused by the following module: win32k.sys (win32k+0xC4AA7)
      Bugcheck code: 0xA (0x4, 0x2, 0x1, 0xFFFFFFFFE368506A)
      Error: IRQL_NOT_LESS_OR_EQUAL
      file path: C:\Windows\system32\win32k.sys
      product: Système d’exploitation Microsoft® Windows®
      company: Microsoft Corporation
      description: Pilote Win32 multi-utilisateurs
      Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
      This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
      The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
      0
  2. Malekal_morte- Messages postés 178136 Date d'inscription   Statut Modérateur, Contributeur sécurité Dernière intervention   24 712
     
    tu as le pilote bluethooth qui plante.
    Il y a des périphériques branchés or clavier ou souris ?

    Vois aussi si des mises à jour de pilotes sont disponibles avec Driverscloud par exemple.
    => https://www.malekal.com/driverscloud-mettre-a-jour-ses-pilotes/

    Veuillez appuyer sur une touche pour continuer la désinfection...
    0
    1. naruto-luffy Messages postés 81 Statut Membre
       
      nn aucun péri^hérique branchés ,,j vais essayer le lien que tu m'a envoyer
      0