Synchronize SFR remote control Solved

Question

Hello everyone,  I just subscribed to an internet + TV package with SFR. I now have a "more than SFR" decoder. A technician came to open my line this morning, so I’ve had internet since. However, when I try to use the TV decoder, it tells me to press the central button on the remote. I did that, but nothing happens. I called their customer service, and they told me to press the 1 and 9 buttons on the remote simultaneously. Still nothing happens. The "home" button is supposed to light up, but there's nothing at all.  So I downloaded the app on my phone to use it as a remote control. I go into the settings, then "remote control synchronization," and there I try to sync the remote (the real one, not my phone ^^) but it still doesn’t work.  I don’t know what to do, and customer service can’t tell me anything more...  Thank you

jeannets · Accepted Answer

The NB6 is the NeufBox version 6, and if you look in the upper corner of the box (the side with the ports), there is a label with a QR code and a barcode... It's written NB6, there’s also the MAC address and the Wi-Fi key and other indications... Those who don't have TV only have internet and landline phone... With this BOX/router only  Now you will know what a NB6 is, it can help to communicate with others without getting it wrong and to speak about the same thing  Here is the SFR forum on this subject https://www.sfr.fr/cas/login?service=https://la-communaute.sfr.fr/auth/j_spring_cas_security_check  you can read this and other things there too  Try a "Factory" reset of the decoder: press the SFR and Return buttons on the front of the decoder at the bottom right at the same time, until it restarts: after 3 or 4 times, it should synchronize (even on May 1st): if this does not work, you will need to call customer serviceThe reason is that each reset starts with a new frequency; some work better than others.

jeannets · Answer

Hello,  In my opinion, your connection is too new; you need to wait for the TV to be activated...  Your internet is working but the TV might not necessarily be activated..??  -- Is it SFR or RED by SFR..??  -- What is the model of your BOX..??  -- You can access menus in your BOX to see if the TV is activated or not.  You can also chat with them via CHAT...

jeannets · Answer

The problem is that I don't provide customer service for SFR... I think it's up to SFR to resolve this... But I also believe that we need to wait at least 48 hours.  Yes, but you're mixing up the BOX... The NB6 and the TV Decoder  There is also an SFR Forum... https://la-communaute.sfr.fr/

benjamin93000 · Answer

Alright, thanks, I will wait then  So the box is the one that is plugged into the phone jack and provides internet, while the decoder is the device connected via HDMI that allows access to television, right? However, I've never heard of NB6  In any case, thank you very much

labricole47 · Answer

Hello the silly question: are the batteries good and installed the right way? On some devices, there is a plastic tab to remove between the batteries and the contact to enable it ... regards  learning is listening to those who know and ignoring those who think they know

Synchronize SFR remote control

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