SOS fenetre bleue

kebirvita Messages postés 87 Statut Membre -  
kebirvita Messages postés 87 Statut Membre -
Bonjour,

depuis quelques jours, une fenetre bleue surgit inopinément sur mon écran m'obligeant à redémarrer mon micro.

http://static.ccm2.net/www.commentcamarche.net/pictures/Uzd2GZe3ZhlS2viNFjXYClzivoU0Q0Z9zDTAJRIc9b82eA8QJ3w0LOnYJfDnRkXg-20170626-235143.png

j'ai déjà essayé de restaurer le micro vers une point de restauration antérieur mais sans résultat
dites moi que faire svp

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2 réponses

jeanbern Messages postés 16970 Date d'inscription   Statut Contributeur Dernière intervention   4 991
 
Salut,

pour mieux comprendre je te remet le cliché:



Télécharge WhoCrashed et fais :ANALYZE
on verra mieux ce qu'il en ressort
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kebirvita Messages postés 87 Statut Membre 1
 
Juste une remarque avant de vous mettre le résultat du test, après la restauration, mon micro n'a crashé qu'une seule fois

Résultat du test:

System Information (local)
--------------------------------------------------------------------------------

Computer name: MIMO-VAIO
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: VPCEH3K1E, Sony Corporation, VAIO
CPU: GenuineIntel Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4275945472 bytes total




--------------------------------------------------------------------------------
Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer


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Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled but no valid crash dumps have been found. In case you are experiencing system crashes, it may be that crash dumps are prevented from being written out. Check out the following article for possible causes: If crash dumps are not written out.



Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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kebirvita Messages postés 87 Statut Membre 1
 
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