Bugs Office 2011 (Word et Excel) Fermé

Question

Bonjour, Bonjour, depuis quelques mois maintenant, Office beug énormément, principalement Word et Excel. Je ne peux ouvrir de nouveaux fichiers, ou ouvrir des fichiers enregistrés disant que la mémoire est insuffisante. 1er message d'erreur : Microsoft Error Reporting log version: 2.0 Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2017-06-21 14:56:34 +0000 Application Name: Microsoft Word Application Bundle ID: com.microsoft.Word Application Signature: MSWD Application Version: 14.7.3.170325 Crashed Module Name: Microsoft Word Crashed Module Version: 14.7.3.170325 Crashed Module Offset: 0x00939e58 Blame Module Name: Microsoft Word Blame Module Version: 14.7.3.170325 Blame Module Offset: 0x00939e58 Application LCID: 1036 Extra app info: Reg=en Loc=0x040c Crashed thread: 0 Thread 0 crashed: # 1 0x009b2e58 in _wdCommandDispatch + 0x003C1BD8 (Microsoft Word + 0x00939e58) # 2 0x009b8396 in _wdCommandDispatch + 0x003C7116 (Microsoft Word + 0x0093f396) # 3 0x009bcb96 in _wdCommandDispatch + 0x003CB916 (Microsoft Word + 0x00943b96) # 4 0x009caae7 in _wdCommandDispatch + 0x003D9867 (Microsoft Word + 0x00951ae7) # 5 0x009cac4d in _wdCommandDispatch + 0x003D99CD (Microsoft Word + 0x00951c4d) # 6 0x00f08168 in _wdGetApplicationObject + 0x0050BFA8 (Microsoft Word + 0x00e8f168) # 7 0x01161353 in _wdGetApplicationObject + 0x00765193 (Microsoft Word + 0x010e8353) # 8 0x0148dff8 in _wdGetApplicationObject + 0x00A91E38 (Microsoft Word + 0x01414ff8) # 9 0x0144217d in _wdGetApplicationObject + 0x00A45FBD (Microsoft Word + 0x013c917d) # 10 0x001140c6 in __mh_execute_header + 0x0009B0C6 (Microsoft Word + 0x0009b0c6) # 11 0x02a7e33d in _MsoFGetPwchFromXmltka + 0x0000071D (MicrosoftOffice + 0x0004d33d) # 12 0x02a692a2 in _MsoParseUIntWz + 0x000002CC (MicrosoftOffice + 0x000382a2) # 13 0x027d6fd5 in _MSXCreateInstance + 0x00009ED9 (MSXML + 0x0000cfd5) # 14 0x027d6f28 in _MSXCreateInstance + 0x00009E2C (MSXML + 0x0000cf28) # 15 0x027d49f9 in _MSXCreateInstance + 0x000078FD (MSXML + 0x0000a9f9) # 16 0x027d4886 in _MSXCreateInstance + 0x0000778A (MSXML + 0x0000a886) # 17 0x027d3d72 in _MSXCreateInstance + 0x00006C76 (MSXML + 0x00009d72) # 18 0x027d391c in _MSXCreateInstance + 0x00006820 (MSXML + 0x0000991c) # 19 0x02a64c4b in _MetroHrCreateSAXReader + 0x0000053D (MicrosoftOffice + 0x00033c4b) # 20 0x02a7cd32 in MetroRelatedPartParams::MetroRelatedPartParams(MetroPartType, MetroContentType) + 0x00000164 (MicrosoftOffice + 0x0004bd32) # 21 0x000fe9a3 in __mh_execute_header + 0x000859A3 (Microsoft Word + 0x000859a3) # 22 0x000fe4a0 in __mh_execute_header + 0x000854A0 (Microsoft Word + 0x000854a0) # 23 0x000f9dab in __mh_execute_header + 0x00080DAB (Microsoft Word + 0x00080dab) # 24 0x000f56be in __mh_execute_header + 0x0007C6BE (Microsoft Word + 0x0007c6be) # 25 0x000ef0dd in __mh_execute_header + 0x000760DD (Microsoft Word + 0x000760dd) # 26 0x000eee4d in __mh_execute_header + 0x00075E4D (Microsoft Word + 0x00075e4d) # 27 0x000ebea9 in __mh_execute_header + 0x00072EA9 (Microsoft Word + 0x00072ea9) # 28 0x000ea578 in __mh_execute_header + 0x00071578 (Microsoft Word + 0x00071578) # 29 0x011f10f8 in _wdGetApplicationObject + 0x007F4F38 (Microsoft Word + 0x011780f8) # 30 0x00795f2c in _wdCommandDispatch + 0x001A4CAC (Microsoft Word + 0x0071cf2c) # 31 0x0091947c in _wdCommandDispatch + 0x003281FC (Microsoft Word + 0x008a047c) # 32 0x022c5f79 in _CEAEInstallAppleEventHandler + 0x0000093C (MicrosoftComponentPlugin + 0x00028f79) # 33 0x93ebec0c in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x0018cc0c) # 34 0x93d3a313 in __ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 0x00000642 (HIToolbox + 0x00008313) # 35 0x93d39790 in __ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 0x000001E2 (HIToolbox + 0x00007790) # 36 0x93d4e571 in _SendEventToEventTarget + 0x0000004C (HIToolbox + 0x0001c571) # 37 0x022c5a12 in _CEAEInstallAppleEventHandler + 0x000003D5 (MicrosoftComponentPlugin + 0x00028a12) # 38 0x963f7045 in aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 0x000000CA (AE + 0x0001a045) # 39 0x963f76ba in _aeResumeTheCurrentEvent + 0x000001CA (AE + 0x0001a6ba) # 40 0x93dc50e5 in _AEResumeTheCurrentEvent + 0x0000003C (HIToolbox + 0x000930e5) # 41 0x001ab178 in __mh_execute_header + 0x00132178 (Microsoft Word + 0x00132178) # 42 0x000a141d in __mh_execute_header + 0x0002841D (Microsoft Word + 0x0002841d) # 43 0x0007baf5 in __mh_execute_header + 0x00002AF5 (Microsoft Word + 0x00002af5) # 44 0x04d97dc5 in __WlmMain + 0x00000061 (WLMKernel + 0x00003dc5) # 45 0x0007b215 in __mh_execute_header + 0x00002215 (Microsoft Word + 0x00002215) # 46 0x0007b1c6 in __mh_execute_header + 0x000021C6 (Microsoft Word + 0x000021c6) X86 Thread State: eax: 0x80030005 ebx: 0x009b2d91 ecx: 0x006b2e00 edx:0x00000000 edi: 0xc00669d0 esi: 0xc0065d08 ebp: 0xc00661f8 esp:0xc0065ce0 ss: 0x00000023 eip: 0x009b2e58 cs: 0x0000001b ds:0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010282 Thread 1: # 1 0x90d8f90a in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x0001990a) # 2 0x94163853 in __dispatch_mgr_wakeup + 0x00000000 (libdispatch.dylib + 0x00001853) X86 Thread State: eax: 0x0000016b ebx: 0xac47fc00 ecx: 0xb00805dc edx:0x90d8f90a edi: 0xb0080720 esi: 0x94164a4c ebp: 0xb0080738 esp:0xb00805dc ss: 0x00000023 eip: 0x90d8f90a cs: 0x0000000b ds:0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246 Thread 2: # 1 0x90d8f02e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e) # 2 0x91aa46fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe) X86 Thread State: eax: 0x00100170 ebx: 0xb0103000 ecx: 0xb0102f9c edx:0x90d8f02e edi: 0x7b359500 esi: 0x91aa29d8 ebp: 0xb0102fc8 esp:0xb0102f9c ss: 0x00000023 eip: 0x90d8f02e cs: 0x0000000b ds:0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282 Thread 3: # 1 0x90d8f02e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e) # 2 0x91aa46fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe) X86 Thread State: eax: 0x00100170 ebx: 0xb0185000 ecx: 0xb0184f9c edx:0x90d8f02e edi: 0x7b359580 esi: 0x91aa29d8 ebp: 0xb0184fc8 esp:0xb0184f9c ss: 0x00000023 eip: 0x90d8f02e cs: 0x0000000b ds:0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282 Thread 4: # 1 0x90d8ebb2 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00018bb2) # 2 0x91a555d7 in _sleep$UNIX2003 + 0x0000003F (libsystem_c.dylib + 0x000115d7) # 3 0x027b5992 in _MerpCreateSession + 0x00000B3F (merp + 0x00003992) # 4 0x027b505e in _MerpCreateSession + 0x0000020B (merp + 0x0000305e) # 5 0x027b4fe9 in _MerpCreateSession + 0x00000196 (merp + 0x00002fe9) # 6 0x027b6586 in _MerpCreateSession + 0x00001733 (merp + 0x00004586) # 7 0x91aa0ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9) # 8 0x91aa46de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de) X86 Thread State: eax: 0x0000014e ebx: 0x027b557a ecx: 0xb0206a8c edx:0x90d8ebb2 edi: 0xb0206ae8 esi: 0x91a5570b ebp: 0xb0206ac8 esp:0xb0206a8c ss: 0x00000023 eip: 0x90d8ebb2 cs: 0x0000000b ds:0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246 Thread 5: # 1 0x90d8f02e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e) # 2 0x91aa46fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe) X86 Thread State: eax: 0x00100170 ebx: 0xb0289000 ecx: 0xb0288f9c edx:0x90d8f02e edi: 0x7b359580 esi: 0x91aa29d8 ebp: 0xb0288fc8 esp:0xb0288f9c ss: 0x00000023 eip: 0x90d8f02e cs: 0x0000000b ds:0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282 Thread 6: # 1 0x90d8ebb2 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00018bb2) # 2 0x93a1c02b in +[NSThread sleepForTimeInterval:] + 0x000000AA (Foundation + 0x000a002b) # 3 0x022a94b8 in _RegisterWindowForMouseMoveEvents + 0x000003F3 (MicrosoftComponentPlugin + 0x0000c4b8) # 4 0x939dbe25 in -[NSThread main] + 0x0000002D (Foundation + 0x0005fe25) # 5 0x939dbdd5 in ___NSThread__main__ + 0x0000062E (Foundation + 0x0005fdd5) # 6 0x91aa0ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9) # 7 0x91aa46de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de) X86 Thread State: eax: 0x0000014e ebx: 0x022a9458 ecx: 0xb030a49c edx:0x90d8ebb2 edi: 0xb030a528 esi: 0x91a5570b ebp: 0xb030a4d8 esp:0xb030a49c ss: 0x00000023 eip: 0x90d8ebb2 cs: 0x0000000b ds:0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246 Loaded modules: 0: Microsoft Word (14.7.3.170325 Reg=en Loc=0x040c: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word 1: mbukernel (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbukernel.framework/Versions/14/mbukernel 2: MicrosoftSetupUI (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI 3: MicrosoftComponentPlugin (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin 4: Netlib (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Netlib.framework/Versions/14/Netlib 5: MicrosoftOLE (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE 6: MicrosoftOLEAutomation (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation 7: merp (2.2.4.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/merp.framework/Versions/14/merp 8: MSXML (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MSXML.framework/Versions/14/MSXML 9: MicrosoftOffice (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice 10: OfficeArt (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/OfficeArt.framework/Versions/14/OfficeArt 11: MicrosoftOleo (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOleo.framework/Versions/14/MicrosoftOleo 12: MicrosoftMathFont (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont 13: MicrosoftChartPlugin (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin 14: MicrosoftPTLS (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS 15: MsgrLibClient (8.0.0.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MsgrLibClient.framework/Versions/14/MsgrLibClient 16: MBURibbon (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MBURibbon.framework/Versions/14/MBURibbon 17: MViewLib (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MViewLib.framework/Versions/14/MViewLib 18: WLMUser (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMUser.framework/Versions/14/WLMUser 19: WLMGraphicsDevice (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice 20: WLMKernel (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMKernel.framework/Versions/14/WLMKernel 21: Gfx (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Gfx.framework/Versions/14/Gfx 22: SmartArt (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/SmartArt.framework/Versions/14/SmartArt 23: MicrosoftCloudServices (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices 24: mbustrings (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbustrings.framework/Versions/14/mbustrings 25: mbulocale (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbulocale.framework/Versions/14/mbulocale 26: wlmstrings (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/wlmstrings.framework/Versions/14/wlmstrings 27: CocoaUI (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/CocoaUI.framework/Versions/14/CocoaUI 28: MicrosoftOfficeDRM (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM 29: ThreadPool (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/ThreadPool.framework/Versions/14/ThreadPool 30: MicrosoftMenuLibrary (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary 31: StdUrlMoniker (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/StdUrlMoniker.framework/Versions/14/StdUrlMoniker 32: Uniscribe (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Uniscribe.framework/Versions/14/Uniscribe 33: mbuinstrument (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbuinstrument.framework/Versions/14/mbuinstrument 34: WinCrypto (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/../../../WinCrypto.framework/Versions/14/WinCrypto 35: mbupgx.dylib: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/../../Libraries/mbupgx.dylib 36: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib 37: molc (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/../../../molc.framework/Versions/14/molc 38: mbunamedstrings (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/../../../mbunamedstrings.framework/Versions/14/mbunamedstrings 39: CocoaTooltipParser (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/../../../CocoaTooltipParser.framework/Versions/14/CocoaTooltipParser 40: DocEx (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../DocEx.framework/Versions/14/DocEx 41: WinHttp (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../WinHttp.framework/Versions/14/WinHttp 42: MicrosoftCredui (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftCredui.framework/Versions/14/MicrosoftCredui 43: MicrosoftDDCS (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftDDCS.framework/Versions/14/MicrosoftDDCS 44: WinAPIUI (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../WinAPIUI.framework/Versions/14/WinAPIUI 45: MicrosoftCSI (14.7.3.170325 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftCSI.framework/Versions/14/MicrosoftCSI 46: MetEx (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MetEx.framework/Versions/14/MetEx 47: MicrosoftFBA (14.7.3.170325 Reg=(null) Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftFBA.framework/Versions/14/MicrosoftFBA 48: XPG (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/DocEx.framework/Versions/14/../../../XPG.framework/Versions/14/XPG 49: MicrosoftFS (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/../../../MicrosoftFS.framework/Versions/14/MicrosoftFS 50: MicrosoftWlmFile (14.7.3.170325 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/../../../MicrosoftWlmFile.framework/Versions/14/MicrosoftWlmFile 51: MicrosoftWebServices (14.7.3.170325 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/../../../MicrosoftWebServices.framework/Versions/14/MicrosoftWebServices 52: Oimg (14.7.3.170325 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/../../../Oimg.framework/Versions/14/Oimg 53: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib 54: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib 55: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib 56: vImage (5.1 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage 57: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib 58: DirectoryService (146 Reg=English Loc=0x0000: /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService 59: RemoteViewServices (44.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices 60: OpenGL (1.8.1 Reg=English Loc=0x0000: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 61: ScalableUserInterface (1 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface 62: Security (55148.6 Reg=English Loc=0x0000: /System/Library/Frameworks/Security.framework/Versions/A/Security 63: SecurityInterface (55022.6 Reg=English Loc=0x0000: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface 64: Help (42 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help 65: CommonPanels (94 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels 66: PrintCore (366.3 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 67: ImageCapture (7.1.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture 68: AddressBook (1091 Reg=English Loc=0x0000: /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook 69: libdnsinfo.dylib: /usr/lib/system/libdnsinfo.dylib 70: 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MB gestaltSystemVersion err = 0, result = 0x1075 Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280 Microsoft Application Information: Error Reporting UUID: 0D7D282A-D592-4E49-BE70-4194165A0F1E Time from launch: 0 hours, 0 minutes, 2 seconds Total errors on this client: 45 2ème message d'erreur : Date/Time: 2017-06-21 11:22:05 -0400 OS Version: 10.7.5 (Build 11G63) Architecture: x86_64 Report Version: 9 Command: Word Path: /Users/USER/*/Microsoft Word.app/Contents/MacOS/Microsoft Word Version: 14.7.3 (14.7.3) Build Version: 0 Project Name: (null) Source Version: 170325 Parent: launchd [152] PID: 3783 Event: hang Duration: 1.55s Steps: 17 (100ms sampling interval) Pageins: 0 Pageouts: 0 Process: Microsoft Word [3783] (zombie) Path: /Users/USER/*/Microsoft Word.app/Contents/MacOS/Microsoft Word Architecture: i386 UID: 502 Thread 0xdfc7 User stack: 16 ??? (in Microsoft Word) [0x751c6] 16 ??? (in Microsoft Word) [0x75215] 16 _WlmMain + 97 (in WLMKernel) [0x4d8fdc5] 16 ??? (in Microsoft Word) [0x75ea1] 16 McpRunApplicationEventLoop + 1172 (in MicrosoftComponentPlugin) [0x22d96cc] 16 McpRunApplicationEventLoop + 11813 (in MicrosoftComponentPlugin) [0x22dc05d] 16 SendEventToEventTarget + 76 (in HIToolbox) [0x93d4e571] 16 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482 (in HIToolbox) [0x93d39790] 16 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813 (in HIToolbox) [0x93d3a7ce] 16 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 2249 (in HIToolbox) [0x93d4ee3f] 16 SendEventToEventTargetWithOptions + 75 (in HIToolbox) [0x93d395a8] 16 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482 (in HIToolbox) [0x93d39790] 16 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602 (in HIToolbox) [0x93d3a313] 16 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 (in HIToolbox) [0x93ebec0c] 16 HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 163 (in HIToolbox) [0x93d3a95f] 16 HIMenuBar::HandleEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 144 (in HIToolbox) [0x93ec2be4] 16 HIMenuBar::HandleKeyboardEvent(OpaqueEventRef*) + 296 (in HIToolbox) [0x93ec2da8] 16 _HIMenuSendItemSelectedEvent + 63 (in HIToolbox) [0x93f2aa71] 16 _HIMenuSendItemSelectedEventToTarget + 142 (in HIToolbox) [0x93f2aa2a] 16 SendMenuItemSelectedEvent + 275 (in HIToolbox) [0x93f2a98d] 16 SendMenuCommandWithContextAndModifiers + 70 (in HIToolbox) [0x93ebf13a] 16 _ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 482 (in HIToolbox) [0x93ebf0d0] 16 SendEventToEventTarget + 76 (in HIToolbox) [0x93d4e571] 16 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482 (in HIToolbox) [0x93d39790] 16 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602 (in HIToolbox) [0x93d3a313] 16 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 (in HIToolbox) [0x93ebec0c] 16 MenuLib::CreateAppMenu(MenuLib::MMLMenuType) + 3995 (in MicrosoftMenuLibrary) [0x615a517] 16 MenuLib::Terminate() + 6693 (in MicrosoftMenuLibrary) [0x617107b] 16 MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 139 (in MicrosoftMenuLibrary) [0x616e329] 16 MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 1117 (in MicrosoftMenuLibrary) [0x616e6fb] 16 MsoFClonePxCore + 411 (in MicrosoftComponentPlugin) [0x2300f6d] 16 MsoFClonePxCore + 465 (in MicrosoftComponentPlugin) [0x2300fa3] 16 MsoFClonePxCore + 578 (in MicrosoftComponentPlugin) [0x2301014] 16 MsoOSTypeDefaultMailClient + 136 (in MicrosoftOffice) [0x2a91a65] 16 ??? (in Microsoft Word) [0x36bdaa] 16 ??? (in Microsoft Word) [0x36c0d1] 16 ??? (in Microsoft Word) [0x30745d] 16 ??? (in Microsoft Word) [0x2e83b7] 16 wdCommandDispatch + 543762 (in Microsoft Word) [0x66fe92] 16 wdCommandDispatch + 606885 (in Microsoft Word) [0x67f525] 16 wdCommandDispatch + 604775 (in Microsoft Word) [0x67ece7] 16 wdCommandDispatch + 592891 (in Microsoft Word) [0x67be7b] 16 ??? (in Microsoft Word) [0x13e64d] 16 ??? (in Microsoft Word) [0x13ee43] 16 ??? (in Microsoft Word) [0x1409f3] 16 ??? (in Microsoft Word) [0xe3b28] 16 ??? (in Microsoft Word) [0xe1dc5] 16 ??? (in Microsoft Word) [0x114d5f] 12 ??? (in Microsoft Word) [0x114ee4] 5 wdGetApplicationObject + 9065843 (in Microsoft Word) [0x129b733] 4 InitializeCriticalSection + 73 (in WLMKernel) [0x4d8cd09] 4 MBULock::MBULock(char const*, bool) + 45 (in mbukernel) [0x21e5dd3] 2 MBULock::MBULock(char const*, bool) + 172 (in mbukernel) [0x21e5e52] 2 MBULock::MBULock(char const*, bool) + 333 (in mbukernel) [0x21e5ef3] 2 nl_malloc_stub + 74 (in mbukernel) [0x21e5f54] 2 malloc + 50 (in libsystem_c.dylib) [0x91af6882] 1 malloc_zone_malloc + 77 (in libsystem_c.dylib) [0x91af5962] 1 szone_malloc + 24 (in libsystem_c.dylib) [0x91abf66b] 1 szone_malloc_should_clear + 62 (in libsystem_c.dylib) [0x91abe5be] 1 szone_malloc + 0 (in libsystem_c.dylib) [0x91abf653] 1 MBULock::MBULock(char const*, bool) + 255 (in mbukernel) [0x21e5ea5] 1 pthread_mutex_init + 39 (in libsystem_c.dylib) [0x91a9ee9f] 1 _pthread_mutex_init + 95 (in libsystem_c.dylib) [0x91a9ed79] 1 MBULock::MBULock(char const*, bool) + 143 (in mbukernel) [0x21e5e35] 1 InitializeCriticalSection + 43 (in WLMKernel) [0x4d8cceb] 1 InitializeCriticalSection + 244 (in WLMKernel) [0x4d8cdb4] 5 wdGetApplicationObject + 9065953 (in Microsoft Word) [0x129b7a1] 3 RegQueryValueExW + 1452 (in WLMKernel) [0x4d912b1] 3 free + 232 (in libsystem_c.dylib) [0x91af5d89] 1 szone_free_definite_size + 1589 (in libsystem_c.dylib) [0x91abb4bf] 1 tiny_free_list_add_ptr + 4 (in libsystem_c.dylib) [0x91ab4b37] 1 szone_free_definite_size + 1013 (in libsystem_c.dylib) [0x91abb27f] 1 _spin_lock$VARIANT$mp + 4 (in libsystem_c.dylib) [0x91af7c14] 2 DeleteCriticalSection + 25 (in WLMKernel) [0x4d947ae] 2 McpFileObjRelease + 90 (in mbukernel) [0x21e6627] 2 free + 232 (in libsystem_c.dylib) [0x91af5d89] 1 OSSpinLockUnlock + 0 (in libsystem_c.dylib) [0x91af7c44] 1 szone_free_definite_size + 22 (in libsystem_c.dylib) [0x91abaea0] 2 wdGetApplicationObject + 9065857 (in Microsoft Word) [0x129b741] 1 pthread_mutex_lock + 715 (in libsystem_c.dylib) [0x91a9f701] 1 pthread_mutex_lock + 729 (in libsystem_c.dylib) [0x91a9f70f] 4 ??? (in Microsoft Word) [0x114ee9] 1 ??? (in Microsoft Word) [0x1150ce] 1 ??? (in Microsoft Word) [0x115172] 1 ??? (in Microsoft Word) [0x11514b] 1 ??? (in Microsoft Word) [0x11515b] Kernel stack: 14 hndl_allintrs + 290 (in mach_kernel) [0xffffff80002da712] 14 interrupt + 192 (in mach_kernel) [0xffffff80002c48d0] 14 lapic_interrupt + 121 (in mach_kernel) [0xffffff80002c9ab9] 14 cpu_signal_handler + 172 (in mach_kernel) [0xffffff80002cb9ac] 14 sync_iss_to_iks + 118 (in mach_kernel) [0xffffff80002c3c76] 2 thread_exception_return + 0 (in mach_kernel) [0xffffff80002b9a8b] 1 return_from_trap + 156 (in mach_kernel) [0xffffff80002da52c] 1 i386_astintr + 42 (in mach_kernel) [0xffffff80002c3d3a] 1 ast_taken + 211 (in mach_kernel) [0xffffff800021e143] 1 bsd_ast + 837 (in mach_kernel) [0xffffff8000553755] 1 postsig + 632 (in mach_kernel) [0xffffff8000551d18] 1 exit1 + 425 (in mach_kernel) [0xffffff8000544d49] 1 task_terminate_internal + 441 (in mach_kernel) [0xffffff8000237919] 1 vm_map_remove + 74 (in mach_kernel) [0xffffff8000274a3a] 1 vm_map_destroy + 1590 (in mach_kernel) [0xffffff8000273c46] 1 pmap_remove + 586 (in mach_kernel) [0xffffff80002abeca] 1 pmap_remove_range + 114 (in mach_kernel) [0xffffff80002ab622] Thread 0xdfd6 DispatchQueue 1701273966 User stack: 16 _dispatch_mgr_thread + 53 (in libdispatch.dylib) [0x94163853] 16 kevent + 10 (in libsystem_kernel.dylib) [0x90d8f90a] Kernel stack: 16 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0] Thread 0xdfdb User stack: 16 thread_start + 34 (in libsystem_c.dylib) [0x91aa46de] 16 _pthread_start + 335 (in libsystem_c.dylib) [0x91aa0ed9] 16 MerpCreateSession + 5819 (in merp) [0x27ad50e] 16 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x90d8cc22] Kernel stack: 16 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930] Thread 0xe00f User stack: 16 thread_start + 34 (in libsystem_c.dylib) [0x91aa46de] 16 _pthread_start + 335 (in libsystem_c.dylib) [0x91aa0ed9] 16 NLWriteToConsolef + 2542 (in mbuinstrument) [0x6277b92] 16 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x90d8cc22] Kernel stack: 16 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930] Binary Images: 0x73000 - 0x1defff3 com.microsoft.Word 14.7.3 (14.7.3) <68B6036D-58E4-3DCA-D241-26C899544543> /Users/USER/*/Microsoft Word.app/Contents/MacOS/Microsoft Word 0x21e5000 - 0x21feff3 com.microsoft.mbukernel 14.7.3 (14.7.3) <77D2BC52-0541-76B0-032F-2C208C25F50C> /Users/USER/*/mbukernel.framework/Versions/14/mbukernel 0x2294000 - 0x24cbfe7 com.microsoft.mcp 14.7.3 (14.7.3) <38955F65-CA24-808C-4057-A6E89D66FCCF> /Users/USER/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin 0x27a9000 - 0x27b6fff com.microsoft.merp 2.2.4 (2.2.4) /Users/USER/*/merp.framework/Versions/14/merp 0x2a27000 - 0x319dff3 com.microsoft.office 14.7.3 (14.7.3) /Users/USER/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice 0x4d8c000 - 0x4db8fe3 com.microsoft.wlmkernel 14.7.3 (14.7.3) <72A0CF99-9D96-0370-9844-4E4B24581D21> /Users/USER/*/WLMKernel.framework/Versions/14/WLMKernel 0x6154000 - 0x619eff7 com.microsoft.menulib 14.7.3 (14.7.3) <5C78A22A-6ABB-D064-E9D2-E39378D1DB47> /Users/USER/*/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary 0x6275000 - 0x6283fff com.microsoft.mbuinstrument 14.7.3 (14.7.3) /Users/USER/*/mbuinstrument.framework/Versions/14/mbuinstrument 0x90d76000 - 0x90d94ff7 libsystem_kernel.dylib ??? (???) <79179F83-457A-3539-A76B-E960D2108109> /Users/USER/*/libsystem_kernel.dylib 0x91a44000 - 0x91b0ffff libsystem_c.dylib ??? (???) <52421B00-79C8-3727-94DE-62F6820B9C31> /Users/USER/*/libsystem_c.dylib 0x93d32000 - 0x94078ff3 com.apple.HIToolbox 1.9 (???) /Users/USER/*/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x94162000 - 0x94170fff libdispatch.dylib ??? (???) <1B857064-288D-3919-B81A-38E9F4D19B54> /Users/USER/*/libdispatch.dylib Process: Android File Transfer Agent [216] Path: /Users/USER/*/Android File Transfer Agent.app/Contents/MacOS/Android File Transfer Agent Architecture: i386 UID: 502 Process: AppleSpell [236] Path: /Users/USER/*/AppleSpell Architecture: x86_64 UID: 502 Thread 0x7a3 DispatchQueue 1 User stack: 17 ??? (in AppleSpell) [0x106a71a7c] 17 ??? (in AppleSpell) [0x106a71d2e] 17 -[NSSpellServer run] + 74 (in Foundation) [0x7fff868afc76] 17 CFRunLoopRun + 95 (in CoreFoundation) [0x7fff8580a19f] 17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff857fa486] 17 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff857fac74] 17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857f250c] 17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a40067a] Kernel stack: 17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930] Thread 0x7ae DispatchQueue 2 User stack: 17 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8cbc0316] 17 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a4027e6] Kernel stack: 17 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0] Binary Images: 0x106a70000 - 0x106b2cff7 com.apple.AppleSpell 1.7.1 (131.1) /Users/USER/*/AppleSpell 0x7fff857c2000 - 0x7fff85996ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /Users/USER/*/CoreFoundation.framework/Versions/A/CoreFoundation 0x7fff86753000 - 0x7fff86a6cfff com.apple.Foundation 6.7.2 (833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /Users/USER/*/Foundation.framework/Versions/C/Foundation 0x7fff8a3eb000 - 0x7fff8a40bfff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /Users/USER/*/libsystem_kernel.dylib 0x7fff8cbbe000 - 0x7fff8cbccfff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /Users/USER/*/libdispatch.dylib Process: AppRC [3228] Path: /Users/USER/*/Worthut.app/Contents/MacOS/AppRC Architecture: x86_64 UID: 502 Process: autofsd [67] Path: /Users/USER/*/autofsd Architecture: x86_64 UID: 0 Thread 0x1b8 DispatchQueue 2 User stack: 17 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8cbc0316] 17 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a4027e6] Kernel stack: 17 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0] Thread 0x1b9 DispatchQueue 6 User stack: 17 _dispatch_sig_thread + 45 (in libdispatch.dylib) [0x7fff8cbc2b1c] 17 __sigsuspend_nocancel + 10 (in libsystem_kernel.dylib) [0x7fff8a402022] Kernel stack: 17 wakeup + 992 (in mach_kernel) [0xffffff8000555e90] Binary Images: 0x1018f5000 - 0x1018f6fff autofsd ??? (???) /Users/USER/*/autofsd 0x7fff8a3eb000 - 0x7fff8a40bfff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /Users/USER/*/libsystem_kernel.dylib 0x7fff8cbbe000 - 0x7fff8cbccfff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /Users/USER/*/libdispatch.dylib Process: com.apple.dock.extra [177] Path: /Users/USER/*/Dock.app/Contents/XPCServices/com.apple.dock.extra.xpc/Contents/MacOS/com.apple.dock.extra Architecture: x86_64 UID: 502 Thread 0x4f9 DispatchQueue 1 User stack: 17 ??? (in com.apple.dock.extra) [0x10059d474] 17 xpc_service_main + 448 (in XPCService) [0x7fff860f75ed] 17 NSApplicationMain + 867 (in AppKit) [0x7fff8748deac] 17 -[NSApplication run] + 470 (in AppKit) [0x7fff872119b9] 17 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135 (in AppKit) [0x7fff8721507d] 17 _DPSNextEvent + 659 (in AppKit) [0x7fff87215779] 17 BlockUntilNextEventMatchingListInMode + 62 (in HIToolbox) [0x7fff836893fa] 17 ReceiveNextEventCommon + 355 (in HIToolbox) [0x7fff8368956d] 17 RunCurrentEventLoopInMode + 277 (in HIToolbox) [0x7fff836822bf] 17 CFRunLoopRunSpecific + 230 (in CoreFoundation) [0x7fff857fa486] 17 __CFRunLoopRun + 1204 (in CoreFoundation) [0x7fff857fac74] 17 __CFRunLoopServiceMachPort + 188 (in CoreFoundation) [0x7fff857f250c] 17 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x7fff8a40067a] Kernel stack: 17 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff8000215930] Thread 0x505 DispatchQueue 2 User stack: 17 _dispatch_mgr_thread + 54 (in libdispatch.dylib) [0x7fff8cbc0316] 17 kevent + 10 (in libsystem_kernel.dylib) [0x7fff8a4027e6] Kernel stack: 17 kqueue_scan + 416 (in mach_kernel) [0xffffff800053b4d0] Binary Images: 0x10059c000 - 0x1005a0ff7 com.apple.dock.extra 1.0 (1) <681AAFB2-BA8C-31CD-AF2E-7423A349615A> /Users/USER/*/Dock.app/Contents/XPCServices/com.apple.dock.extra.xpc/Contents/MacOS/com.apple.dock.extra 0x7fff83680000 - 0x7fff839acfff com.apple.HIToolbox 1.9 (???) /Users/USER/*/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x7fff857c2000 - 0x7fff85996ff7 com.apple.CoreFoundation 6.7.2 (635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /Users/USER/*/CoreFoundation.framework/Versions/A/CoreFoundation 0x7fff860f5000 - 0x7fff860fcff7 com.apple.XPCService 1.3 (1) <68C4DBC9-18C3-3053-96D5-1858B905EAE0> /Users/USER/*/XPCService.framework/Versions/A/XPCService 0x7fff8720d000 - 0x7fff87e13fff com.apple.AppKit 6.7.5 (1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /Users/USER/*/AppKit.framework/Versions/C/AppKit 0x7fff8a3eb000 - 0x7fff8a40bfff libsystem_kernel.dylib ??? (???) <66C9F9BD-C7B3-30D4-B1A0-03C8A6392351> /Users/USER/*/libsystem_kernel.dylib 0x7fff8cbbe000 - 0x7fff8cbccfff libdispatch.dylib ??? (???) <8E03C652-922A-3399-93DE-9EA0CBFA0039> /Users/USER/*/libdispatch.dylib Process: configd [20] Path: /Users/USER/*/configd Architecture: x86_64 UID: 0 Threa

dede74000 · Answer

Bonsoir,

Sachant que nous ne sommes ni robots, ni devins.

Ces rapports d'erreur, pour spécialistes, c'est bien mais, quelques renseignements, concernant le Mac (modèle, OS, mémoire) et la version, actuellement installée de Office 2011, complèteraient, avantageusement, afin qu'un spécialiste  (Maître Aliboron Martin, par exemple) puisse répondre, si son temps libre, le lui permet.   
 
Et, en complément, quelques conseils
Cordialement
Quand c'est urgent, il est déjà trop tard (Talleyrand)
Quand tout a échoué, lire le manuel ;)

Utilisateur anonyme · Answer

Bonjour, 

dede, 

selon le rapport ce Mac tourne sous Mac OS X 10.7 avec 4 Go de mémoire

On peut donc déjà suggéré une réparation selon cette procédure, valable également pour Lion  :

https://www.commentcamarche.net/faq/36405-entretenir-et-reparer-mac-os-x-10-7-os-x-10-8-os-x-10-9-os-x-10-10-lion-mountain-lion-mavericks-et-yosemite#topedit

Ensuite, si les applis. Microsoft continuent à poser un souci, on verra
 
Indiquez toujours votre configuration système de manière complète - modèle exact d'ordinateur, version d'OS exacte.

Aliboron Martin · Answer

Bon, la version d'Office 2011 semble relativement à jour, c'est toujours ça. Mais qu'observes-tu si tu fais un test dans une session avec un nouveau compte utilisateur Mac OS X, créé pour l'occasion ou le compte "Invité", par exemple, pour voir si les choses se passent différemment dans un contexte "propre" ?

natagata · Answer

Bonjour,

je vous remercie pour votre aide.
Oui je vous confirme le modèle de mon Mac OS X 10.7 avec 4 Go de mémoire, seulement c'est OS X 10.7.5.
Concernant Word, j'ai la version à jour 14.7.3 (170325)

Dans le contexte "propre" autre session, tout a bien fonctionné. Il n'y pas l'air d'avoir de beug, j'ai même pu ouvrir certains fichiers modèles Excel que je n'arrive normalement pas ouvrir dans ma session.

Que dois-je faire ? Désinstaller OFFICE et copier/installer la version de l'autre session ?

En vous remerciant,

natagata · Answer

Je viens à l'instant d'essayer d'ouvrir le même fichier Excel dans ma session et ça m'a d'abord demandé de réparer puis d'ouvrir le fichier. Là beug
puis message : LE CLASSEUR NE PEUT ETRE OUVERT NI REPARE PAR MICROSOFT EXCEL CAR IL EST CORROMPU.

Dans l'autre session, le fichier s'est ouvert sans soucis.

J'attends vos indications.

natagata · Answer

oui je veux bien mais comment ? que dois-je faire ?
Réparation ne fonctionne pas...

Utilisateur anonyme · Answer

Bonjour,


depuis la session qui pose problème, va dans le menu Aller du Finder en gardant la touche Alt enfoncée pour voir la ligne Bibliothèque.

Tu vas dans ta Bibliothèque
De ta Bibliothèque tu vas dans le dossier Preferences... 

dans le dossier Preferences tu localises ces fichiers 

com.microsoft.office.plist
com.microsoft.Word.plist 

tu les mets à la corbeille et tu la vides

Puis tu remontes dans ta bibliothèque, 
et là tu vas dans 

Application Support / Microsoft / Office /Modèles utilisateur...
Ici tu trouves ce fichier

Normal.dotm

même traitement => corbeille => vider la corbeille. 

Puis, 

tu fais une réparation du système après démarrage depuis la partition de secours,  en suivant cette procédure

https://www.commentcamarche.net/faq/36405-entretenir-et-reparer-mac-os-x-10-7-os-x-10-8-os-x-10-9-os-x-10-10-lion-mountain-lion-mavericks-et-yosemite#topedit

Ensuite tu testes...

Bugs Office 2011 (Word et Excel)

7 réponses

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