My PC is restarting

Hello,
my PC is restarting and I don't know why
in the Event Viewer it says this

Log Name: Application
Source: Microsoft-Windows-Security-SPP
Date: 11/05/2017 09:11:05
Event ID: 16384
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Ombredore
Description:
The scheduled restart of the Software Protection service at 2117-04-17T07:11:05Z was successful. Reason: RulesEngine.
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="16384">16384</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-05-11T07:11:05.273321100Z" />
<EventRecordID>1069</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Ombredore</Computer>
<Security />
</System>
<EventData>
<Data>2117-04-17T07:11:05Z</Data>
<Data>RulesEngine</Data>
</EventData>
</Event>

I would like to know what this is and if it is possible to remove it please.

5 answers

  1. This event informs you that your computer has restarted, but that is not the cause.

    You should check the warning or critical events in the 5 minutes before the restart.

    --
    Sometimes a truth escapes you because it is insignificant. It can also happen that you do not see it due to its obviousness and enormity!
    1
    1. Hello,

      Are you sure it's this event that caused your PC to restart? Because this only pertains to the restarting of a service...

      In any case, it's better not to disable it

      --
      It happens that a truth eludes you because it is minuscule. It also happens that you don't see it because of its obviousness and its enormity!
      0
      1. This is the last event before the restart

        by searching a bit I saw a "critical" event I don't know if it's that

        Journal name: System
        Source: Microsoft-Windows-Kernel-Power
        Date: 11/05/2017 09:02:03
        Event ID: 41
        Task category: (63)
        Level: Critical
        Keywords: (70368744177664),(2)
        User: System
        Computer: Ombredore
        Description:
        The system has restarted without shutting down properly beforehand. This error can occur if the system is unresponsive, has crashed, or has lost power unexpectedly.
        Event XML:
        <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>5</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000400000000002</Keywords>
        <TimeCreated SystemTime="2017-05-11T07:02:03.222073500Z" />
        <EventRecordID>1631</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Ombredore</Computer>
        <Security UserID="S-1-5-18" />
        </System>
        <EventData>
        <Data Name="BugcheckCode">278</Data>
        <Data Name="BugcheckParameter1">0xffff9b8391cbc2d0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">0</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
        <Data Name="BootAppStatus">0</Data>
        <Data Name="Checkpoint">0</Data>
        <Data Name="ConnectedStandbyInProgress">false</Data>
        <Data Name="SystemSleepTransitionsToOn">0</Data>
        <Data Name="CsEntryScenarioInstanceId">0</Data>
        <Data Name="BugcheckInfoFromEFI">true</Data>
        </EventData>
        </Event>

        my pc restarts after 10-20 minutes after being off overnight
        0
        1. Before, there was a warning marked as follows:

          The system stop at 08:29:09 on ‎11/‎05/‎2017 was not planned.

          The Downloaded Cards Manager service is waiting to start.

          Windows Hello for Business provisioning will not be launched.
          Device is AAD joined (AADJ or DJ++): Not Tested
          User has logged on with AAD credentials: No
          Windows Hello for Business policy is enabled: Not Tested
          Local computer meets Windows Hello for Business hardware requirements: Not Tested
          User is not connected to the machine via Remote Desktop: Yes
          User certificate for on-premise auth policy is enabled: Not Tested
          Machine is governed by none policy.
          See https://docs.microsoft.com/en-us/windows-server/identity/ad-fs/overview/whats-new-active-directory-federation-services-windows-server for more details.

          Failed to load the application container profile with error 0x800700B7, as it is impossible to register the AppContainer SID.

          The CldFlt service could not start due to the error:
          This request is not supported.

          Realtek PCIe GBE Family Controller is disconnected from network.
          0
          1. Okay, there doesn't seem to be much starting up, lol.

            Try starting in safe mode and performing a system restore to a date prior to the issue.
            0
        2. Hello, did you find out how to solve this problem?
          0
          1. same question same problem
            0