Finally, Cetelem responded through Code Active.
Solved
Pontremoli
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Pontremoli -
Pontremoli -
Hello,
About 6 months ago I sought your advice regarding my situation with Cetelem, to whom I was vainly requesting a statement of account, and a bailiff had sent a letter without any supporting documents demanding 700 euros that I did not pay as of May 2014. Many letters with acknowledgment of receipt were sent by me without response. Then complete silence.
Today I receive a text message from Code Active??? mandated by Neuilly contentieux for Cetelem asking to call the urgent number etc., etc.
As one of our CCM advisers recommended doing nothing, precisely now what should I do?
Thank you.
Configuration: iPad / Safari 9.0
About 6 months ago I sought your advice regarding my situation with Cetelem, to whom I was vainly requesting a statement of account, and a bailiff had sent a letter without any supporting documents demanding 700 euros that I did not pay as of May 2014. Many letters with acknowledgment of receipt were sent by me without response. Then complete silence.
Today I receive a text message from Code Active??? mandated by Neuilly contentieux for Cetelem asking to call the urgent number etc., etc.
As one of our CCM advisers recommended doing nothing, precisely now what should I do?
Thank you.
Configuration: iPad / Safari 9.0
3 answers
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Hello,
Thank you. Faced with phone harassment, threats, I have taken the necessary legal steps.
Best regards. -
Hello,
I suggest that you share with me in a direct message your customer reference and/or contact details - first name, last name, date of birth, and phone number - which our customer service could use to reach you. I remain at your disposal.
Julie from the Cetelem team
