View original (French)

I have a slow PC...

Luke28 Posted messages 17 Status Member -  
Luke28 Posted messages 17 Status Member -
Hello everyone,

I need help regarding my friend's PC and her daughters' which is slow and I'm not quite sure why.
Normally, I would format and reinstall everything. But since it's running Windows 7, there are a lot of updates and given their internet connection that runs between 2 and 3 Mbps (more often close to 2 Mbps, by the way, but I will address that in another question), I can't tell you how long that's going to take...
It is quite slow to boot up and once the session is fully opened, it's the first opening of programs that is slow (like Firefox for example).
Since then, I've done some manipulations: cleaned with Glary, physical cleaning, and replaced the CPU thermal paste.
Now instead of describing my configuration and other things, I'll give you the summary of the Aida64 report:

AIDA64 Extreme

Version AIDA64 v5.75.3900/en
Test module 4.2.685-x64
Website https://www.aida64.com/
Report type Report generator [TRIAL VERSION]
Computer PC-HOME
Generator Carol-Ann
Operating system Microsoft Windows 7 Home Premium 6.1.7601.23455 (Win7 RTM)
Date 2016-08-05
Time 21:30

Summary

Computer:
System type ACPI x64-based PC
Operating system Microsoft Windows 7 Home Premium
System service pack [TRIAL VERSION]
Internet Explorer 11.0.9600.18376
DirectX DirectX 11.1
System name PC-HOME
User name Carol-Ann
Connection domain [TRIAL VERSION]
Date/Time 2016-08-05 / 21:30

Motherboard:
Processor type DualCore AMD Athlon II X2 250, 3000 MHz (15 x 200)
Motherboard name MSI 760GM-E51 (MS-7596) (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 4 DDR3 DIMM, Audio, Video, LAN)
Motherboard chipset AMD 760G, AMD K10
System memory [TRIAL VERSION]
DIMM1: Corsair Value Select VS2GB1333D4 2 Go DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 592 MHz) (7-7-7-19 @ 518 MHz) (6-6-6-16 @ 444 MHz)
DIMM2: Corsair Value Select VS2GB1333D4 [TRIAL VERSION]
BIOS type AMI (09/29/11)
Communication port Communication port (COM1)
Communication port Printer port (LPT1)

Monitor:
Video card ATI Radeon 3000 Graphics (256 Mo)
Video card ATI Radeon 3000 Graphics (256 Mo)
3D accelerator ATI Radeon HD 3100 (RS780L)
Monitor Compaq Q2022 [20" LCD] (3CQ0350H9V)

Multimedia:
Audio card ATI Radeon IGP HDMI @ AMD RS780/RS880 Chipset - High Definition Audio Controller
Audio card Realtek ALC889 @ ATI SB750 - High Definition Audio Controller

Storage:
IDE controller Standard dual channel PCI IDE controller
IDE controller Standard dual channel PCI IDE controller
Hard drive Canon MG4200 series USB Device
Hard drive WDC WD5000AADS-00S9B0 ATA Device (500 Go, SATA-II)
Optical drive HL-DT-ST DVDRAM GH22NS70 ATA Device (DVD+R9:8x, DVD-R9:8x, DVD+RW:22x/8x, DVD-RW:22x/6x, DVD-RAM:12x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
Hard drive status SMART OK

Partitions:
C: (NTFS) [TRIAL VERSION]
F: (NTFS) 368.1 Go (142.0 Go free)
Total size [TRIAL VERSION]

Input:
Keyboard PIH keyboard peripheral
Mouse HID mouse

Network:
Main IP address [TRIAL VERSION]
Main MAC address 8C-89-A5-81-CB-27
Network card Realtek PCIe GBE Family Controller (192. [TRIAL VERSION])

Devices:
Printer Canon MG4200 series Printer (Copy 1)
Printer Canon MG4200 series Printer XPS
Printer Canon MG4200 series Printer
Printer Fax
Printer Microsoft XPS Document Writer
Printer PDFCreator
USB controller ATI SB750 - OHCI USB Controller
USB controller ATI SB750 - OHCI USB Controller
USB controller ATI SB750 - OHCI USB Controller
USB controller ATI SB750 - OHCI USB Controller
USB controller ATI SB750 - OHCI USB Controller
USB controller ATI SB750 - EHCI USB 2.0 Controller
USB controller ATI SB750 - EHCI USB 2.0 Controller
USB device Canon MG4200 series
USB device Generic USB Hub
USB device USB input device
USB device USB input device
USB device USB input device
USB device USB mass storage device
USB device USB composite device
USB device USB composite device
USB device USB printing support

DMI:
BIOS distributor American Megatrends Inc.
BIOS version V3.1
System manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
System name MS-7596
System version 1.0
System serial number [TRIAL VERSION]
System UUID [TRIAL VERSION]
Motherboard manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
Motherboard name 760GM-E51(MS-7596)
Motherboard version 1.0
Motherboard serial number [TRIAL VERSION]
Chassis manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
Chassis version 1.0
Chassis serial number [TRIAL VERSION]
Chassis identifier [TRIAL VERSION]
Chassis type Desktop Case

Thank you in advance for any help.
Best regards

--
"The victory obtained through violence is equivalent to a defeat, for it is temporary" - Quote by Gandhi

6 answers

  1.
    jeanbern Posted messages 13740 Registration date   Status Contributor Last intervention   5 136
     
    Hi,
    Actually, everyone uses this computer, right? It's about that, isn't it?!!

    --
    Thanks to all of you
    0
    1. Luke28 Posted messages 17 Status Member
       
      Thank you for your interest and for responding to me.

      Yes, that's exactly it, my friend and her daughters (who don't know anything about it) and I. The girls use it less and less but they still sometimes use it.

      I believe one of the girls watched movies (I couldn't say how? Streaming? Replay?).

      They have already downloaded software from sites like this one but also another one that I won't name (2 digits and 3 letters) but the problem is that she doesn't uncheck the associated software that modifies search engines or puts bars (I no longer remember the exact name) on browsers.

      I have never updated the BIOS, it is not overclocked.

      The Windows performance index (but I believe it is not reliable) shows a lowest score of 4.2, which concerns graphics (Windows Aero desktop performance) and then 5.2 for gaming graphics, the other scores are 5.9 for RAM and hard drive (WD Caviar Green hard drive), and then 6.5 for the CPU.

      My power supply is a standard advance 650 W max (I know it's not the best, that’s why I aimed for a higher wattage).

      I wondered if the installed DirectX is compatible with the "video card" integrated into the motherboard... I read somewhere that this could create problems, but I don't know which ones.

      I was wondering if I should just buy a graphics card and add a bit of RAM. But given the finances, it's one or the other for now.

      Information I omitted to mention is that this is a configuration I made myself (like all my PCs) but I've never had any issues.

      I don't see what else I can say.
      0
      1. jeanbern Posted messages 13740 Registration date   Status Contributor Last intervention   5 136 > Luke28 Posted messages 17 Status Member
         
        Ok, so everyone has downloaded everything at will, clicked on anything and everything!!

        First, let's start by downloading ADW to get a handle on the problem.
        Once installed on the desktop, click "Scan" and then we'll see.
        0
    2. Luke28 Posted messages 17 Status Member
       
      Omission on my part: I have already used AdwCleaner which found some things but did not solve the problem. Tonight I will do it again anyway.

      I have also used Malwarebytes but in the free version, just like Glary by the way.
      0