Outstanding payment on Elite Rencontre

Solved
Alcop -  
 Lam -
Hello*

I missed the deadline to cancel my subscription to Elite. However, I deleted my account that they had suspended anyway. They are asking me for the 120 euros for the next three months and have brought in a debt collection agency. What should I do?
Please let me know what I am at risk of.

14 réponses

jcr
 
Eventually, I got my way regarding the CHATEL law (art 136-1), which specifies that they must inform us in clear and understandable terms, between 3 and 1 month before the deadline for cancellation, by personal letter or email, about the possibility of not renewing the contract...

I opposed the following:
1> to prove to me that I actually received their email (send it back to me), which they claimed to have sent under the title "Information about your EliteRencontre.fr account": no follow-up on the facts...
2> that the title of the email was not sufficiently clear regarding the necessity to not renew...

Well, after reviewing my file, they eventually responded favorably to my complaint, but beware, it is very likely that from this day they have already corrected the flaw... After that, for anyone who had a similar problem to mine (before 07/18/19), you have a card to play...

Good luck
(stay polite and courteous, it helps...)
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