View original (French)

Restore factory settings using Acer's PQService

Solved
kimaini Posted messages 29 Status Member -  
 Anonymous user -
Hello,

I have an Acer 1410 without a CD. I would like to reinstall the factory settings as I have too many problems (viruses, bugs, etc.).
When I launch eRecovery, I get an error message "The hard drive configuration is not set to the factory default value."
https://www.cjoint.com/c/FEcuUw3G6y2

It seems that my PQservice drive has changed file system. Here is a disk management capture:
https://www.cjoint.com/c/FEcuWP68Y52

When I run EaseUS it states the opposite:
https://www.cjoint.com/c/FEcuYrzOhQ2

I ran TestDisk but since I'm not familiar with it, I don't know what to do to fix the problem and I especially want to avoid losing my PQService.
I currently have only one partition: https://www.cjoint.com/c/FEcu2wgEe22
After the analysis https://www.cjoint.com/c/FEcu0WCBlE2
and after the Quick search: https://www.cjoint.com/c/FEcu6oeFxi2

I have an Acer 1410 without a CD/DVD drive, Windows 7 (64bit)

Thank you for your help.

5 answers

  1. Anonymous user
     
    Hello,
    Everything is normal, the partitions haven't changed.
    First, you should give up on TestDisk, it’s useless for your case.
    For the error message from ERecovery, do you see it immediately when you launch the program, or when you choose to Backup?
    2
    1. kimaini Posted messages 29 Status Member
       
      Hello,
      I have the error message from Windows with eRecovery when I choose "create the default factory disk" https://www.cjoint.com/c/FEcuUw3G6y2

      Following the information from various forums, I checked during startup that my D2D is enabled https://www.cjoint.com/c/FEdqQAKtey2

      Then I pressed F10 at startup and got this: https://www.cjoint.com/c/FEdqUHLMrZ2 but I don't know what to do next...

      ALT+F10 doesn't work at startup, my screen is black and nothing happens.

      Then I pressed F8 at startup, https://www.cjoint.com/c/FEdq0ntupu2 by the way is it normal that the operating system is under (D:) Acer and not C:?
      the "startup repair" launch didn't yield anything: https://www.cjoint.com/c/FEdqYPyZzp2

      Then I launched from Recovery Management, and the option "Completely Restore System to Factory Defaults": https://www.cjoint.com/c/FEdq3xrFbO2
      and I got the following error message: https://www.cjoint.com/c/FEdq2GCnpL2

      After all that, I started testing the solution with creating the PQService image with R-Image. When I open the virtual drive, it is empty, there are no files.

      Anyway, I don't know what else to do. Do you think my data on the PQService is lost?
      0
    2. Anonymous user
       
      RE
      Where do you see that it's installed on D:\ and not on C:\?
      In your screenshot of the disk manager and that of EaseUs, it's clearly on C:\.
      In EaseUs, PQService seems quite small, only 87.82 MB out of 12 GB
      I think the PQServices partition is damaged, there's not much that can be done to repair it.
      However, if you really want to reinstall W7, we can download an ISO file and prepare a DVD or USB installation. For the missing drivers, it's not a problem, we should be able to find them on the Acer website.
      0
    3. mansfield
       
      Hi,

      If we believe this: http://www.cjoint.com/c/FEdq2GCnpL2

      There seems to be a problem with one or more swm files (a set of files that make up the W7 image), or with the path leading to these files. It would be necessary to check their actual presence on the factory partition.

      And if they are present, it is still possible to attempt a factory reset via the command prompt. But this requires some knowledge of the dism command and using at least the W8 console (to avoid creating a live winpe with WAIK).

      However, reinstalling from the W7 iso is indeed much simpler.
      0
    4. kimaini Posted messages 29 Status Member
       
      RE
      I see that it's on D: when I launch F8: https://www.cjoint.com/c/FEdq0ntupu2

      I would like to reinstall W7 but I only have a USB, not a DVD.

      It's strange that my PQService is corrupted; I have never touched it, only partitioned C: in the past and deleted it afterwards.
      0
    5. kimaini Posted messages 29 Status Member
       
      Recovering the PQService partition is not possible?
      0
  2. Jojo29. Posted messages 6644 Registration date   Status Member Last intervention   1 249
     
    Hello,

    kimaini, I sent you a PM.
    1
    1. foster
       
      I just tested the lacharpente link, no issues, both in 32 and 64 bits. Otherwise, why not use the official link?

      https://www.microsoft.com/fr-fr/software-download/windows7
      0
    2. tontonsebastien Posted messages 3532 Status Contributor 479 > foster
       
      Hello "foster" ;-)
      Doesn't work with manufacturer licenses, like for W8 ^^

      For virus sos, here's what it gives: 

      Not Found
      The requested URL /iso/win/7/en/Windows_7_Home_Premium__x64.iso was not found on this server.
      Apache Server at freeapp-store.com Port 80


      If needed, I have the official ISOs for W7/8/8.1/10 and W8.1 with Bing in 32 bits.
      0
    3. kimaini Posted messages 29 Status Member > tontonsebastien Posted messages 3532 Status Contributor
       
      Indeed, I'm getting the same error message as you, tontonsebastien, on the sos virus site.

      Foster gave me a link in private message, it seems to be good.

      Just in case, what is your link for W7?
      0
    4. Jojo29. Posted messages 6644 Registration date   Status Member Last intervention   1 249 > tontonsebastien Posted messages 3532 Status Contributor
       
      Hello,

      I sent him a link for a clean ISO (I hosted it).
      He received it.
      0
    5. tontonsebastien Posted messages 3532 Status Contributor 479 > Jojo29. Posted messages 6644 Registration date   Status Member Last intervention  
       
      ok
      @ kimaini
      jojo29 gave you the ISO, no worries, he’s a trusted member!

      continue the installation with lacharpente, if you don't know how to do it, he will guide you step by step ^^
      good installation
      0
  3. kimaini Posted messages 29 Status Member
     
    Rhaa! Damn!

    How can I install W7 without the original CD in this case? I have the key for W7 stuck on my computer.

    --
    Posted from CCM Live forum for iPhone/iPad
    0
    1. Anonymous user
       
      RE
      We're going to reinstall W7 differently, do you have a 64-bit Home version of W7?
      To check, go to Start, right-click on Computer, Properties.
      -First of all, you need to back up your personal data that you want to keep by putting it on an external storage device.
      -Then, you need to back up the activation of W7, even if you have the license key stuck under your PC, it's safer that way, by following this tutorial:
      https://www.pcastuces.com/pratique/windows/sauvegarder_activation/page1.htm
      -As soon as you confirm the version of W7, I will give you a link to download an installation ISO file.
      -Then, you'll need either a DVD or a minimum 5 GB empty USB drive; let me know what you have so I can guide you.
      -Also tell me if you have another PC to correspond during the installation time, in case you need help with it.
      0
  4. kimaini Posted messages 29 Status Member
     
    Ok great,

    I have W7 Home Premium SP1 64bit.

    I have another PC available for work and correspondence if needed.

    My Acer doesn't have a drive so I will use my 32GB USB stick.
    I'm ready, personal files backed up

    --
    Posted from CCM Live forum for iPhone/iPad
    0
    2. kimaini Posted messages 29 Status Member
       
      I'm out of luck, the file has been deleted from the server, I can't download it. Do you have another site for W7?
      0
    3. Anonymous user
       
      RE
      How are you doing?
      0
    4. kimaini Posted messages 29 Status Member > Anonymous user
       
      It's good, the ISO file is on the USB drive.
      0
    5. Anonymous user
       
      If you have saved the activation, you need to put the folder on another external drive as well.
      For the installation, plug in the USB, restart, tap F12 to access the Boot Menu and select the USB.
      Once launched, choose the language in each box and then click on Install now.
      Accept the agreement and select Custom Installation.
      When choosing partitions, click on Drive options (Advanced).
      There, you will need to tell me if you want to create an additional partition or leave the whole disk.
      0
  6. kimaini Posted messages 29 Status Member
     
    Thank you once again! It’s really great to have been able to help you this way!!! :D

    --
    0
    1. Anonymous user
       
      It's normal, that's the purpose of a computer help website. :-)
      0