Un virus me Bloque mon anti-virus ainsi qu'internet
TheDavmel
Messages postés
10
Statut
Membre
-
TheDavmel Messages postés 10 Statut Membre -
TheDavmel Messages postés 10 Statut Membre -
Bonjour, Je possède un ordinateur portable que j'ai délaissé suite à un soucis.
Lorsque je le démarre normalement, écran bleu impossible de l'utiliser.
Et en mode sans echec magie presque tout fonctionne.
Je pensais que le pc avait rendu son dernier souffle, et je me suis rendu compte que c'était un virus qui causait cela.
Dès que je souhaite lancer un scan ou installer un anti-virus celui ci ne s'exécute pas.
Pouvez-vous m'aider?
Merci.
Lorsque je le démarre normalement, écran bleu impossible de l'utiliser.
Et en mode sans echec magie presque tout fonctionne.
Je pensais que le pc avait rendu son dernier souffle, et je me suis rendu compte que c'était un virus qui causait cela.
Dès que je souhaite lancer un scan ou installer un anti-virus celui ci ne s'exécute pas.
Pouvez-vous m'aider?
Merci.
2 réponses
-
Salut,
Pour voir cela :
Suis le tutoriel FRST. ( prends le temps de lire attentivement - tout y est bien expliqué ).
Télécharge et lance le scan FRST, 3 rapports FRST seront générés :- FRST.txt
- Shortcut.txt
- Additionnal.txt
Envoie ces 3 rapports sur le site http://pjjoint.malekal.com/ et en retour donne les 3 liens pjjoint qui mènent aux rapports ici dans une nouvelle réponse afin que l'on puisse les consulter.
-
Merci pour cette réponse rapide voici les trois liens:
https://pjjoint.malekal.com/files.php?id=20160426_s11o13u15m13b11
https://pjjoint.malekal.com/files.php?id=FRST_20160426_b15x9r10d7r7
https://pjjoint.malekal.com/files.php?id=20160426_g12s10o10s13u11 -
-
-
-
System Information (local)
Computer name: FAMILLE-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: HP Pavilion dv9700 Notebook PC , Hewlett-Packard, Quanta, 30CB
CPU: GenuineIntel Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 3219578880 bytes total
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Tue 26/04/2016 20:54:50 GMT your computer crashed
crash dump file: C:\Windows\Minidump\042616-30076-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8D07B)
Bugcheck code: 0x116 (0xFFFFFFFF85860008, 0xFFFFFFFF9121AF40, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Google query: Microsoft Corporation VIDEO_TDR_ERROR
On Tue 26/04/2016 20:54:50 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrIsTimeoutForcedFlip+0xF4)
Bugcheck code: 0x116 (0xFFFFFFFF85860008, 0xFFFFFFFF9121AF40, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Google query: Microsoft Corporation VIDEO_TDR_ERROR
On Mon 02/07/2012 10:47:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070212-26738-01.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR
On Mon 02/07/2012 10:47:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070212-23571-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8D07B)
Bugcheck code: 0x116 (0xFFFFFFFF8831A008, 0xFFFFFFFF91221F40, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Google query: Microsoft Corporation VIDEO_TDR_ERROR
On Mon 02/07/2012 10:46:01 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070212-28204-01.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR
On Mon 02/07/2012 10:44:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070212-26317-01.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR
On Mon 02/07/2012 10:43:02 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070212-33743-01.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR
On Mon 02/07/2012 10:41:31 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070212-25381-01.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR
Conclusion
8 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
dxgkrnl.sys (DirectX Graphics Kernel, Microsoft Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
-
