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HTTPS error 12031

milly81c Posted messages 5 Status Member -  
milly81c Posted messages 5 Status Member -
Hello,

for a week now big problem I am on Windows XP
my computer connects to the internet everything is recognized, but as soon as I want to access the internet it is impossible. When I run the diagnostic it shows HTTPS error 12031 when connecting to www.microsoft.com the connection with the server was reset
HTTPS error 12029 when connecting to www.passport.net a connection with the server could not be established

to know that on the router there are several computers connected by wired or wireless and everything works correctly

Thanks for your help

2 answers

  1.
    MedAliMeziane Posted messages 180 Status Member 172
     
    Hello,
    In the command line (Start Menu/Run/cmd) and in the black screen type:

    netsh winsock reset

    close the window and test your internet connection

    --
    I read the question, I search for the answer, I understand the phenomenon, I test then I answer. Do you think I helped you just now? But it is you who helped me know. Thank you to you
    1
    1. milly81c Posted messages 5 Status Member
       
      I just did your drill/manipulation and it's still the same, no change and even diagnostic error message
      0
    2. milly81c Posted messages 5 Status Member
       
      Hello and thank you for taking an interest in my problem
      0
    3. MedAliMeziane Posted messages 180 Status Member 172
       
      Hi,
      This problem may be caused by an Internet Explorer update; in the Control Panel / Programs, check the recently installed updates and uninstall the one that corresponds to the date of the malfunction, otherwise try performing a system restore to an earlier date (the date when everything was working).
      See you later
      0
    4. milly81c Posted messages 5 Status Member
       
      I’ve already done a system restore (I started with that) and unfortunately it doesn’t work, and for sure there hasn’t been an update because this computer isn’t connected to the internet continuously.
      0
  2. bendrop Posted messages 12657 Registration date   Status Contributor Last intervention   8 527
     
    Hello,

    Check Internet Explorer options, "Use a proxy server" must be unchecked.
    To do this go to Tools > Internet Options > Connections > LAN settings > Uncheck "Use a proxy server...".

    If you use another web browser, indicate which one.

    Best regards.
    1
    1. milly81c Posted messages 5 Status Member
       
      Hello,

      it's already unchecked and still the same error message I really don't understand, especially since my connection status is good, it says connected but then I can't access the internet.
      0