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GIGASET.C620 burning on its base

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nunullette Posted messages 18 Status Member -  
 nunulette -
Hello, I can't leave my GIGASET C620 on its dock because it heats up so much. What should I do? Thank you.

2 answers

  1.
    baladur13 Posted messages 47402 Registration date   Status Moderator Last intervention   14 411
     
    Excerpt from the notice on page 9

    If this was during the first charge... we might have thought that was "normal" but after the first 8 hours I find it quite strange...
    Is it the base that is heating up? Not the device?
    I advise you to check once more that the batteries are properly installed and if they are, check that the base or the charger does not heat up when the device is removed (unplug the power supply otherwise).
    Then get in touch with your seller's customer service. 
     Very difficult to catch a black cat in a dark room.
     Especially when it isn't there...
    0
    1. nunullette Posted messages 18 Status Member 2
       
      Thank you for your advice, I will contact customer service.
      1
    2. 15 août
       
      Exactly the same problem. I have disabled the screen's sleep lighting
      to see if it reduces this overheating, which seems abnormal to me.
      0
      1. nunulette > 15 août
         
        it was a bad contact between the batteries. everything is back to normal.
        0
  2. baladur13 Posted messages 47402 Registration date   Status Moderator Last intervention   14 411
     
    Good evening,
    Are the batteries installed correctly ??? 

     Very difficult to catch a black cat in a dark room.
     Especially when it's not there...
    -1
    1. nunullette Posted messages 18 Status Member 2
       
      yes properly installed
      0
      1. baladur13 Posted messages 47402 Registration date   Status Moderator Last intervention   14 411 > nunullette Posted messages 18 Status Member
         
        Correctly installed that means head/shoulder as in the image (+ top right and bottom left)...
        Are these the original batteries??
        Is this combo new? Or not?
        1
      2. nunullette Posted messages 18 Status Member 2 > baladur13 Posted messages 47402 Registration date   Status Moderator Last intervention  
         
        Yes, these are the supplied batteries and the phone is new. Initially, everything was normal; this overheating has only been occurring for the past 2 or 3 days.
        1