Browser closes by itself
squateur
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Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention -
Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention -
Hello,
for the past 3 months, my browsers have been closing by themselves, either upon opening or shortly after.
It started slowly from time to time and now it's impossible for me to use these two browsers.
I think it might be a registry issue or perhaps a problem with my third Tor browser, which I believe has a particular function but works correctly itself. Otherwise, it could be a virus, but I've done multiple scans and the problem persists.
I have uninstalled and reinstalled the browsers, nothing changed.
Error message upon opening: “Firefox has encountered a problem and has crashed. We will attempt to restore your tabs and windows upon restart.” Same problem in safe mode.
I'm on Windows 8
If someone could help me
thank you
Configuration: Windows 7 / Firefox 31.0
for the past 3 months, my browsers have been closing by themselves, either upon opening or shortly after.
It started slowly from time to time and now it's impossible for me to use these two browsers.
I think it might be a registry issue or perhaps a problem with my third Tor browser, which I believe has a particular function but works correctly itself. Otherwise, it could be a virus, but I've done multiple scans and the problem persists.
I have uninstalled and reinstalled the browsers, nothing changed.
Error message upon opening: “Firefox has encountered a problem and has crashed. We will attempt to restore your tabs and windows upon restart.” Same problem in safe mode.
I'm on Windows 8
If someone could help me
thank you
Configuration: Windows 7 / Firefox 31.0
9 answers
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Well, I'm stuck here. I've had this problem for quite a while, and now I'm making a post about it and, oddly enough, Firefox updates itself and it works again like magic, or maybe it's your fix. Did I need to restart the PC after resetting the browsers? Because I checked and it wasn't working.
What I can't explain is why IE works again too?
I still suspect there's a problem because I've had to reinstall some programs even though I've had a stable system for a long time; I suspect a virus.
Is there an effective antivirus solution or online scan that can't be corrupted?
Anyway, thanks for your help. -
thank you for your promptness,
I have reset the browsers and here is the report
# AdwCleaner v4.107 - Report created on 01/10/2015 at 16:35:39
# Updated on 01/07/2015 by Xplode
# Database: 2015-01-03.1 [Live]
# Operating system: Windows 8.1 Pro (64-bit)
# Username: squale - TITANIUM
# Executed from: C:\Users\squale\Desktop\adwcleaner_4.107.exe
# Option: Clean
***** [ Services ] *****
***** [ Files / Folders ] *****
Folder Deleted: C:\ProgramData\AdTrustMedia
Folder Deleted: C:\WINDOWS\SysWOW64\config\systemprofile\AppData\Roaming\hotspot shield
Folder Deleted: C:\Program Files\AdTrustMedia
Folder Deleted: C:\Users\squale\AppData\Local\CrashRpt
***** [ Scheduled Tasks ] *****
***** [ Shortcuts ] *****
***** [ Registry ] *****
***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17416
-\\ Mozilla Firefox v33.1.1 (x86 fr)
-\\ Chromium v
*************************
AdwCleaner[R0].txt - [4493 bytes] - [09/25/2013 21:39:18]
AdwCleaner[R1].txt - [920 bytes] - [09/25/2013 22:04:02]
AdwCleaner[R2].txt - [1263 bytes] - [09/27/2013 22:19:31]
AdwCleaner[R3].txt - [6723 bytes] - [03/24/2014 16:05:00]
AdwCleaner[R4].txt - [1528 bytes] - [11/04/2014 16:23:33]
AdwCleaner[R5].txt - [1463 bytes] - [11/04/2014 16:38:42]
AdwCleaner[R6].txt - [1583 bytes] - [11/04/2014 17:59:23]
AdwCleaner[R7].txt - [1818 bytes] - [01/10/2015 16:32:23]
AdwCleaner[S0].txt - [4501 bytes] - [09/25/2013 21:43:41]
AdwCleaner[S1].txt - [980 bytes] - [09/25/2013 22:05:12]
AdwCleaner[S2].txt - [1326 bytes] - [09/27/2013 22:20:21]
AdwCleaner[S3].txt - [5497 bytes] - [03/24/2014 16:06:10]
AdwCleaner[S4].txt - [1592 bytes] - [11/04/2014 16:27:20]
AdwCleaner[S5].txt - [1524 bytes] - [11/04/2014 16:40:03]
AdwCleaner[S6].txt - [1743 bytes] - [01/10/2015 16:35:39]
########## EOF - C:\AdwCleaner\AdwCleaner[S6].txt - [1803 bytes] ########## -
ok reset the browsers and see if there's any improvement.
--
Comme l'ange que tu es, tu ris en créant une légèreté dans ma poitrine,
Tes yeux me pénètrent,
(Ta réponse est toujours 'peut-être')
C'est à ce moment-là que je me suis levé et suis parti -
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Follow this FRST tutorial: https://www.malekal.com/tutoriel-farbar-recovery-scan-tool-frst/
This will generate three FRST reports:
* FRST.txt
* Shortcut.txt
* Additional.txt
Send these three reports to the specified site as explained, and provide the three links from that site so they can be reviewed.
--
Like the angel you are, you laugh creating a lightness in my chest,
Your eyes they penetrate me,
(Your answer's always 'maybe')
That's when I got up and left -
Here are the 3 reports
http://pjjoint.malekal.com/files.php?id=20150110_z10c5p5y15b6
http://pjjoint.malekal.com/files.php?id=20150110_x11u12q8e7f10
http://pjjoint.malekal.com/files.php?id=20150110_d86t11m10j14 -
Nothing unusual in the reports.
Does it work in safe mode?
--
Comme l'ange que tu es, tu ris en créant une légèreté dans ma poitrine,
Tes yeux me pénètrent,
(Ta réponse est toujours 'peut-être')
C'est là que je me suis levé et suis parti -
It's not a malware issue.
Run a checkdisk - paragraph "Disk Errors / Hard Drive Problem" and check if you have any errors in the Health tab of HDD Tune.
=> https://forum.malekal.com/viewtopic.php?t=44006&start=
--
Like the angel you are, you laugh creating a lightness in my chest,
Your eyes they penetrate me,
(Your answer's always 'maybe')
That's when I got up and left -
Hi,
Start with this:
Follow the AdwCleaner tutorial https://www.malekal.com/adwcleaner-supprimer-virus-adwares-pup/?t=33839&start= (by Xplode)
Download it to your desktop or download folder.
Run AdwCleaner, click on [Scan].
The scan may take several minutes, please be patient.
Once the scan is complete, do not uncheck anything, click on [Clean]
Once the cleaning is finished, a report will open. Copy/paste the contents of the report in your next reply by copy/pasting.
If that does not work, use the site http://pjjoint.malekal.com to host the report, provide the link to the report in a new message.
Note: The report is also saved under C:\AdwCleaner[S1].txt
then:
==================================
Reset your browsers and/or manually reconfigure your web browsers (homepage, search engine, etc.) as well as remove/disable unnecessary or unwanted extensions:
* Firefox: https://www.malekal.com/reparer-firefox/?t=36057&start=
* Google Chrome: https://www.malekal.com/reparer-google-chrome/?t=35837&start=
* Internet Explorer and add-ons/search engines: https://forum.malekal.com/viewtopic.php?t=41399&start=
--
Like the angel you are, you laugh creating a lightness in my chest,
Your eyes they penetrate me,
(Your answer's always 'maybe')
That's when I got up and left
