Internet Explorer devenu inactif Fermé

Question

Bonjour, 
Mon amie m'a confié son ordinateur pour que je vous contacte. Elle était sur Youtube et écoutait de la musique lorsque soudain tout s'est arrêté et  une page d'écritures s'est mise à défiler. Depuis, IE est devenu inactif. Lorsque l'on clique sur le bouton c'est une page blanche qui apparait et tout est désactivé, sauf les "favoris" le menu déroule bien mais les liens de ceux-ci sont inactifs...
J'ai cru qu'elle avait eu un virus donc j'ai utilisé AdwClaener, MBAM et CCleaner. Malgré les suppressions c'est toujours la même chose. J'ai été obligée d'installer Firefox pour avoir Internet.  Mais je crains que cela ne fasse la même chose avec celui-ci?
J'ai essayé de réinitialiser IE mais sans succès.
Pourriez-vous m'aider svp à régler cette situation ?
Je vous en remercie par avance
Cordialement,



Configuration: Windows 7 / Firefox 28.0

Utilisateur anonyme · Answer

Bonjour,
Que veux-tu dire par  "une page d'écritures s'est mise à défiler" ?

jea84 · Answer

Bonjour AsrahZarh,
Merci de me répondre. Je ne peux pas donner plus d'explications, elle m'a dit que youtube s'est arreté et qu'une page pleine de chiffres et lettres s'est mise à défiler...

Fish66 · Answer

Salut,
Poste les derniers rapports de ADWCleaner et Malwarebytes stp
* Le rapport  de ADWCleaner se trouve ici :  C:\AdwCleaner\AdwCleaner[x].txt 
----------------------------------
Pour faire un diagnostique de ton PC :
* Télécharge ZHPDiag de Nicolas Coolman à partir ce lien : 
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html 
* Une fois le téléchargement achevé, 
* Double-clique sur l'icône pour lancer le programme. Sous Vista , Seven ou Windows 8 clic droit « exécuter en tant qu'administrateur » 
* Dans la fenêtre ZHPDiag qui vient de s'ouvrir , clique sur "Configurer" 
* Clique sur la loupe en bas à gauche sans signe pour lancer l'analyse. 
* Clique sur OUI à la question "Voulez-vous un rapport full options" 
* Laisse l'outil travailler, il peut être assez long. 
* Un rapport s'ouvre. Ce rapport se trouve également sur ton bureau 
* Héberge le rapport ZHPDiag.txt de ton bureau sur : FEC Upload ou : malekal.com 
* Fais copier/coller le lien fourni dans ta prochaine réponse 

Aide ZHPDiag :http://nicolascoolman.webs.com/tutorials.htm

@+

jea84 · Answer

Bonjour Fish66, je te remercie de bien vouloir m'aider.
Voici les rapports demandés : 
ADwClaener : 
# AdwCleaner v3.022 - Rapport créé le 23/03/2014 à 18:29:55
# Mis à jour le 13/03/2014 par Xplode
# Système d'exploitation : Windows 7 Home Premium Service Pack 1 (64 bits)
# Nom d'utilisateur : michele - MICHELE-HP
# Exécuté depuis : C:\Users\michele\Downloads\adwcleaner.exe
# Option : Nettoyer

***** [ Services ] *****


***** [ Fichiers / Dossiers ] *****

Fichier Supprimé : C:\Windows\System32\Tasks\SaveSenseLiveUpdateTaskMachineCore

***** [ Raccourcis ] *****


***** [ Registre ] *****

Clé Supprimée : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{93DBF2BB-A2B3-4683-A92E-57E60751F346}
Clé Supprimée : HKLM\Software\APN

***** [ Navigateurs ] *****

-\ Internet Explorer v11.0.9600.16521


-\ Mozilla Firefox v28.0 (fr)

[ Fichier : C:\Users\michele\AppData\Roaming\Mozilla\Firefox\Profiles\qwuqhrrb.default\prefs.js ]


-\ Google Chrome v

[ Fichier : C:\Users\michele\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Supprimée : icon_url
Supprimée : search_url
Supprimée : keyword

*************************

AdwCleaner[R0].txt - [38258 octets] - [26/02/2014 15:39:05]
AdwCleaner[R1].txt - [1362 octets] - [23/03/2014 18:27:21]
AdwCleaner[S0].txt - [34011 octets] - [26/02/2014 16:25:21]
AdwCleaner[S1].txt - [1288 octets] - [23/03/2014 18:29:55]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1348 octets] ##########

et MBAM :
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Version de la base de données: v2014.03.23.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16521
michele :: MICHELE-HP [administrateur]

23/03/2014 19:02:31
mbam-log-2014-03-23 (19-02-31).txt

Type d'examen: Examen complet (C:\|D:\|Q:\|)
Options d'examen activées: Mémoire | Démarrage | Registre | Système de fichiers | Heuristique/Extra | Heuristique/Shuriken | PUP | PUM
Options d'examen désactivées: P2P
Elément(s) analysé(s): 350665
Temps écoulé: 1 heure(s), 7 minute(s), 54 seconde(s)

Processus mémoire détecté(s): 0
(Aucun élément nuisible détecté)

Module(s) mémoire détecté(s): 0
(Aucun élément nuisible détecté)

Clé(s) du Registre détectée(s): 1
HKLM\SOFTWARE\Google\Chrome\Extensions\cgbealecnakbhfoeeipcnoboempfkbjd (PUP.Optional.FlashEnhance.A) -> Mis en quarantaine et supprimé avec succès.

Valeur(s) du Registre détectée(s): 0
(Aucun élément nuisible détecté)

Elément(s) de données du Registre détecté(s): 0
(Aucun élément nuisible détecté)

Dossier(s) détecté(s): 0
(Aucun élément nuisible détecté)

Fichier(s) détecté(s): 0
(Aucun élément nuisible détecté)

(fin)

Je fais la suite.

jea84 · Answer

Excusez moi mais pour ZHPDiag, après "configurer" il y a 2 icones en bas à gauche, 1 avec une croix : retour au menu général et l'autre qui mène à "personnalisation".
Laquelle dois-je prendre ?

jea84 · Answer

J'ai compris mon erreur : je n'avais pas vu qu'il y avait 2 icônes... Evidemment j'avais pris le mauvais.
Voici le lien du rapport :
https://forums-fec.be/upload/www/?a=d&i=7294366853
Merci

Fish66 · Answer

Bonsoir,
On continue alors :
1/
Désinstalle depuis le pannaeau de configuration et s'il est possible ces logiciels :
- Snap.Do Engine 
- AOL Messaging Toolbar 

2/
Supprime les extensions inutiles de ton navigateur .
Aide :
* Google chrome
* Firefox
* Internet explorer

3/
 Télécharge: Junkware Removal Tool à partir ce lien : https://www.bleepingcomputer.com/download/junkware-removal-tool/dl/131/

!!! Ne clique pas sur Download !!! , attends simplement que la fenetre de telechargement arrive pour confirmation 

*  Enregistre ce fichier sur le bureau. 

*  Ferme tout tes navigateurs 

Sous XP, double-clique sur l'icône et presse une touche lorsque cela sera demandé. 
Sous Vista/7/8, clic droit et Exécuter en temps qu'administrateur. 

* NB: Le bureau disparaitra un instant, c'est normal. 

*  Laisse le programme travailler ne touche plus à rien 

*  Poste le rapport généré à la fin de l'analyse. 

Tuto : http://hackinginterdit.blogspot.fr/2013/02/junkware-removal-tool.html 

@+

jea84 · Answer

Bonsoir Fisch66,
En 1 : je n'ai pas pu désinstaller Snap. Do Engine
En 2 : En ce qui concerne les extensions inutiles de l'ordinateur : je ne les connais pas donc j'ai peur de faire une bêtise.
En 3 : voici le rapport JRT :

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows 7 Home Premium x64
Ran by michele on 24/03/2014 at 21:03:09,02
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011341191}
Successfully deleted: [Registry Key] "hkey_current_user\software\classes	ypelib\{006ad7b2-968a-11de-88c9-5bde55d89593}"
Successfully deleted: [Registry Key] "hkey_current_user\software\microsoft\internet explorer\low rights\elevationpolicy\{a5aa24ea-11b8-4113-95ae-9ed71deaf12a}"



~~~ Files

Successfully deleted: [File] C:\Windows\syswow64\sho419D.tmp



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\michele\appdata\local\{010C0E66-1DA8-43A8-BDE7-E422A8C1DC30}
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Fish66 · Answer

D'accord!
En 2 : En ce qui concerne les extensions inutiles de l'ordinateur : je ne les connais pas donc j'ai peur de faire une bêtise. 
Tu peux me lister la liste des extensions pour t'aider à supprimer celles qui sont inutiles!  :-)

A demain

Bonne nuit

jea84 · Answer

Bonjour Fish66
Je suis désolée mais je n'ai pas pu répondre avant.
Voici les extensions complémentaires. Concernant IE j'ai du passer par le panneau de configuration puisque inactif.

Voici 

Barre d'outils et extensions   IE

(non vérifié) VidéoLAN :
VLC ActiveXPlugin and IE Web   Activé

Adobe Systems incorporated
Shockwave Flash Object  Activé

Apple Inc.
QuickTime Objet   Activé
QuickTime Objet   Activé
QuickTimeCheck Class    Activé

AVAST Software a.s.
Avast! Onlin Secruity   Désactivé
Avast! Onlin Secruity   Désactivé

Hewlett-Packard Company
Hp ActiveCheck Client   Activé
AclmControolProxy.AclmContro...   Activé
HP Network Chek Helper    Désactivé

Microsoft Corporation
Free Treaded XML DOM Docu... Activé
XML HTTP 3.0   Activé
XML DOM Document 3.0   Activé
Windows Live ID Sign-in Control   Activé
AUDIO_WAV Moniker Class   Activé
AUDIO_MP3 Moniker Class   Activé
XML HTTP 6.0    Activé
XML DOM Document 6.0   Activé
Lecteur Windows Média   Activé
HtmlDigSafeHelper Class   Activé
XSL Template    Activé
XML DOM Document    Activé
Windows Media Player   Activé
Windows Live ID Sign-in Helper    Désactivé

Non disponible
HP vérificateur de réseau HP   Activé
Ajout Direct dans Windows Live   Activé

Oracle America, Inc
Console Sun Java   Activé
Java Plug-in 2 SSV Helper   Activé
Java Plug-inSSV Helper   Activé
isInstalled Class   Activé
Java SE Runtime Environnement 7...   Activé

MOTEURS RECHERCHES
Bing   Désactivé
Ebay   non dispo
Googl   Activé  par défaut

ACCELERATEURS 
Sont par défaut : Cartographie avec bing
Messagerie : envoyer courrier électronique   live.com
Traduction : avec bing   microsoft translator.com

PROTECTION CONTRE LE TRACKING :::Désactivé


POUR FIREFOX :

Extensions : 
Avast Online Security 9.0.2013.75  désactivé

Apparence : 
Thème par défaut 28.0

Plugins : 
Java deployment toolkit 7.0.510.13.  10.51.2013   Demander pour activer
Java (TM) Platform SE 7.U51  10.51.2.13   Demander pour activer
Microsoft Office 2010  14.0 .4761.1000   Toujours activer
Quick Time Plug-in 7.7.3 -7.7.3.0   Toujours activer
Shockwave Flash 12.0..077   Toujours activer
VLC Web Plugin 2.0.0.0   Demander pour activer
Windows Live Photo Gallery 15.4.355.308   Toujours activer

En ce qui concerne Google Chrome, je ne le trouve pas???

Merci pour tout
Cordialement,
Jea84

jea84 · Answer

Re,
Il n'y aucune publicité sur IE puisqu'il ne veut pas s'ouvrir...
La page reste désespéramment blanche... Il n'y a rien d'actif, pas d'adresse, rien...
Je relance ZHPDiag.

jea84 · Answer

Voici le lien pour le rapport ZHPDiag  

https://forums-fec.be/upload/www/?a=d&i=5731818276

Merci

Fish66 · Answer

Bonsoir,
D'accord!
1/
--> Copie tout le texte présent en gras ci-dessous (Sélectionne-le, clique droit dessus et choisis "Copier").



Script ZHPFix
EmptyPrefetch 
ShortcutFix
[MD5.00000000000000000000000000000000] [APT] [4908] (...) -- C:\Users\michele\AppData\Local\Temp\launchie.vbs \B (.not file.)   [0]
[MD5.00000000000000000000000000000000] [APT] [{30ABDB54-A699-4E99-B04E-C17BBFF64A7B}] (...) -- C:\Users\michele\Desktop\FarmFrenzyPizzaPartySetup.exe (.not file.)   [0]
O51 - MPSK:{5095f567-5a29-11e2-9f6b-2c4138b2611b}\AutoRun\command. (...) -- G:\PMCsetup.exe (.not file.)
[HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer] NoActiveDesktopChanges: Modified  
O42 - Logiciel: Snap.Do Engine - (.ReSoft Ltd..) [HKCU][64Bits] -- {34fee14a-4b88-43f3-a0af-b5f9ccf6f5fe} =>Hijacker.SmartBar
[HKCU\Software\PopCap] =>Adware.PopCap
[HKCU\Software\Reimage] =>Rogue.ReimageRepair
[HKLM\Software\Wow6432Node\flash-Enhancer] =>Adware.FlashEnhancer
O90 - PUC: "2BC4C58B253B8DB418C8CB3E35951970" . (.SweetIM for Messenger 3.6.) -- C:\Windows\Installer\{B85C4CB2-B352-4BD8-818C-BCE353599107}\ARPPRODUCTICON.exe =>PUP.SweetIM
[MD5.238F06F0151652B032D4DC2B54C74EB3] [WIS][06/02/2014] (.LPT - LPT System Updater Service.) -- C:\Windows\Installer\14e27ee.msi   [1712128]  
[HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{34fee14a-4b88-43f3-a0af-b5f9ccf6f5fe}]   =>Hijacker.SmartBar^
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9]   =>Adware.MyWebSearch
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\29799DE249E7DBC459FC6C8F07EB8375]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0238BBE24EA3A70408B81E4BB89C15E5]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\07D5290CDBDAE4242926B8E6CA650501]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E3D8A5B48622A445A7DF73FEFF32C3F]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\789034A89BAC50E4782F0A7BDBF75632]   =>PUP.SweetIM
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4318DF19719275242801CBE292063A4C]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\45FC115D1FEAEF849A4E1610D6EC8BF0]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\46A5861A389ADB844AF89E31BC9DF0A1]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49B0E1A6FF50BBE4289E4E23DE6EA0C7]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4CCCAC049F34D0540AAC13011398BEDB]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5C4389D0BFB302C479DE4178BD5D9EBA]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5D2B09BDEF4FE54418E6F3373CDBC7AC]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\61B65D3397A1FBF4CB1571B5E4F6B5B0]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\68E8A05C60DD9254591DBD16C94EDDBF]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\697E782CF574CC34CBB9566440BA12BC]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AE27A8613CF7EA4782F2886F67295E5]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\75D5168E5E176C24981B4E5DBD991078]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7CE172051F585E04187BCB97570BFA74]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\86A901BA5265452499DCBF719C378EE3]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8724E58E6C7D00C48A0D4F3345EB2C26]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\88ABD1CD5C40EC84789A7F6EF86DAC5E]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\980289C22F80A7C4BB9323DC61255E4E]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9A4B7EF3789F871419D9302583B20C15]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A6C53B0F76C44004A8F36716213017DB]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AB676B0E1B9EFA049B9F7DDDA9645734]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B31BBB0B825EDEF45AB0FE7099C68C81]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B471D8D7319336B4CA89374ED0D7B806]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B59F2D8189784CC46A4597F2842480B0]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BC30043663AA2CA4DA1DAA9CA5FDCC75]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BD746FB95FB8E5B45BF66BE54D5FD91F]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CCF399FCD6D2D3F46BF02A1378654FC9]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D149C1355C98DE24E82CEFBD996FE06A]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DB59FDB786388EA4D897F3EE715683AC]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DB8DAD19CFBCC2049A4477183787E8C5]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E1C820A74ED67374BA048B52CB3C3804]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EC65F200D112357449C8B1BC3CFA03D0]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F327D0C73C0973644A21E8CC852267A0]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FA96423FE2B98E248A3B23548D1E22D9]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDC83385E6C239F4C876A77A37DF581D]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\34EDDB1BFB3A2D448845F3EFD0F15A43]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\427EA997C413D1D47907CBFC7B2DB432]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F754C503375A13344B22388E18DFE87E]   
[HKLM\Software\Classes\Installer\Features\2BC4C58B253B8DB418C8CB3E35951970]   =>PUP.SweetIM
[HKLM\Software\Classes\Installer\Products\2BC4C58B253B8DB418C8CB3E35951970]   =>PUP.SweetIM
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\2BC4C58B253B8DB418C8CB3E35951970]   
[HKLM\Software\Wow6432Node\Classes\Installer\Features\2BC4C58B253B8DB418C8CB3E35951970]   =>PUP.SweetIM
[HKLM\Software\Wow6432Node\Classes\Installer\Products\2BC4C58B253B8DB418C8CB3E35951970]   =>PUP.SweetIM
[HKCU\Software\Reimage]   =>Rogue.ReimageRepair
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CA0054A5AB3EFFE4CB5660E44A1E7DCC]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08E33F7B61DEFF24BB9673ED7D467636]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536]   
[HKCU\Software\PopCap]   =>Adware.PopCap^
[HKLM\Software\Wow6432Node\flash-Enhancer]   =>Adware.FlashEnhancer^
C:\Windows\Installer\14e27ee.msi   =>Adware.IncrediBar^
C:\Windows\Reimage.ini   =>Rogue.ReimageRepair
O3 - Toolbar\WebBrowser: (no name) - [HKCU]{2318C2B1-4965-11D4-9B18-009027A5CD4F} Clé orpheline    
[HKLM\Software\Wow6432Node\mamverifier]    
[HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D6533F74-218B-41BE-9D91-5BD471FECFFD}]   =>Toolbar.Conduit
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888]   
[HKLM\Software\Wow6432Node\Microsoft\Tracing\BingBar_RASAPI32]   
[HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2]   

EmptyCLSID
EmptyFlash
EmptyTemp


=> Puis lance ZHPFix depuis le raccourci situé sur ton Bureau.
(Sous Vista/Win7/Win8, il faut cliquer droit sur le raccourci de ZHPFix et choisir Exécuter en tant qu'administrateur)
=> Une fois ZHPFix ouvert, clique sur "importer" puis sur "ok" et ensuite colle le texte dans la fenêtre, clique sur GO en bas de page et confirme par oui pour lancer le nettoyage des données 

=> laisse travailler l'outil et ne touche à rien ...
=> S'il t'est demandé de redémarrer le PC pour finir le nettoyage, fais le !


Une fois terminé, un nouveau rapport s'affiche : poste le contenu de ce dernier dans ta prochaine réponse ...
Ce rapport est copié sur le bureau

( ce rapport est en outre sauvegardé dans ce dossier C:/ZHP/ZHPDIAG)

===================================
Aide :http://helper-formation.fr/entraide/viewtopic.php?f=31&t=2333
 
2/
Concernant Internet Explorer :
- Exécute Fixit pour windows 7 : https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-resources
- Uilise ce lien pour réparer ton Internet explorer : https://support.microsoft.com/fr-fr/help/318378/how-to-repair-or-reinstall-internet-explorer-in-windows

Tiens moi au courant..

@+
 ¤¤¤ Le meilleur remède pour tous les problèmes, c'est la patience.... ¤¤¤

jea84 · Answer

Voici le lien pour le rapport ZHPFix

https://forums-fec.be/upload/www/?a=d&i=7277868906

Je fais le 2 et te tiens au courant.

Bonne soirée

jea84 · Answer

Je viens de faire l'étape n° 2
Concernant IE
J'ai exécuté FIXIT pour Windows 7

Dans problèmes trouvés : 
- check for missing or corrupt files détecté   (avec un triangle jaune)
dans le détail : repair missing or corrupt files

 - Service registration is missing or corrupt  Corrigé

En ce qui concerne le lien concernant IE
J'ai suivi la prodédure et après avoir cliqué sur "réinitialisé" j'ai obtenu 
-une croix rouge : réinitialisation de la personnalisation utilisateur
-validation pour désactivation des modules complémentaires du navigateur
- validation pour applications des paramètres par défaut

Internet est toujours une page blanche. Rien d'actif...
Que dois-je faire ? c'est désespérant.
Bonne soirée et merci

jea84 · Answer

Après avoir suivi les étapes parues dans le forum de comment ca marche avec pour titre "Internet explorer a cessé de fonctionner"de djeff-30 le 8/05/2008, j'ai suivi les différentes étapes expliquées par "utilisateur anonyme" et j'en suis arrivée à l'étape 4 qui conseille de créer un nouveau compte utilisateur en tant qu'administrateur et là, MIRACLE! Internet Explorer marche...
Il dit donc que "s'il fonctionne le problème vient de votre propre compte utilisateur. La première chose à faire dans ce cas est de rechercher un virus/troyen installé sur votre session."

Que dois-je faire svp ? 
Je vous souhaite une bonne nuit
Cordialement,

Fish66 · Answer

Bonjour,
Parfait!  :-)
Il existe des traces d'un rogue..
---------------------
* Télécharge sur le bureau RogueKiller (par tigzy)    
https://www.luanagames.com/index.fr.html  

* ( Sous Vista/Seven,clique droit, lancer en tant qu'administrateur )    
* Quitte tous tes programmes en cours    
* Lance RogueKiller.exe   

Si l'infection bloque le programme, il faut le relancer plusieurs fois ou le renommer en winlogon.exe   

* Laisse le prescan se terminer, clique sur Scan   

* Clique sur Rapport pour l'ouvrir puis copie/colle le sur le dans ton prochain message


@+

jea84 · Answer

Bonjour Fish66,
Je te prie d'excuser mon ignorance mais je ne sais pas lequel des deux télécharger ? est-ce que c'est le 64 ? Je suppose que c'est bien le bleu et non le rouge qui est en dessous ?
Merci de bien vouloir m'informer.

jea84 · Answer

Je viens de regarder sur le site et j'ai vu comment on sait si c'est du 32ou 64 bits.
Je vais donc télécharger le bleu en 64 bits.
Merci

jea84 · Answer

Voici le rapport de RogueKiller. 
Une petite précision, lorsqu'il était en pré-scan, une fenêtre s'est ouverte disant que je devais accepter pour continuer et là une fenetre de IE s'est ouverte (IE étant toujours blanche) et après il a continué. J'espère que tout a fonctionné normalement ? 

https://pjjoint.malekal.com/files.php?id=20140326_n11c14j7s5n7

Merci pour tout

Fish66 · Answer

Oui, tu as bien fait en téléchargeant le 64 bits !  :-)
----------------
Relance RogueKiller, choisis "Suppression" puis poste le rapport stp, ensuite, relance Malwarebytes, fais la mise à jour, choisis une analyse complète, supprime tous ce qu'il trouve puis poste le rapport 

@+

jea84 · Answer

Voici le lien RogueKiller

https://pjjoint.malekal.com/files.php?id=20140326_u7v1412s1111

Je vais utiliser à présent MBAM et je te posterai le rapport.

A+

jea84 · Answer

J'ai à nouveau réessayé d'ouvrir IE mais rien à faire, toujours inactif...
Voici le rapport MBAM : 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Version de la base de données: v2014.03.26.03

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16521
michele :: MICHELE-HP [administrateur]

26/03/2014 10:42:29
mbam-log-2014-03-26 (10-42-29).txt

Type d'examen: Examen complet (C:\|D:\|Q:\|)
Options d'examen activées: Mémoire | Démarrage | Registre | Système de fichiers | Heuristique/Extra | Heuristique/Shuriken | PUP | PUM
Options d'examen désactivées: P2P
Elément(s) analysé(s): 378690
Temps écoulé: 1 heure(s), 8 minute(s), 10 seconde(s)

Processus mémoire détecté(s): 0
(Aucun élément nuisible détecté)

Module(s) mémoire détecté(s): 0
(Aucun élément nuisible détecté)

Clé(s) du Registre détectée(s): 0
(Aucun élément nuisible détecté)

Valeur(s) du Registre détectée(s): 0
(Aucun élément nuisible détecté)

Elément(s) de données du Registre détecté(s): 0
(Aucun élément nuisible détecté)

Dossier(s) détecté(s): 0
(Aucun élément nuisible détecté)

Fichier(s) détecté(s): 0
(Aucun élément nuisible détecté)

(fin)

Merci

Fish66 · Answer

Ton PC n'ai plus infecté!
Si la page blanche d'IE existe encore, tu peux faire ceci :
Va dans le menu Démarrer puis Exécuter et OK
Tape maintenant  Regsvr32 actxprxy.dll Puis OK
Refais la même manip avec ceci : Regsvr32 urlmon.dll

Si ça marche pas avec le premier, tu peux essayer avec la deuxième commande

jea84 · Answer

Malgré les 2 manipulations, toujours une page blanche d'IE.

La 1ere manip m'a renvoyé l'erreur 0x80070005 (le module "actxprxy.dll a été chargé mais l'appel à DLLRegisterServer a échoué)

La 2ème m'a renvoyé une fenêtre 
RegSvr32
DLLRegisterService dans urlmon.dll réussi.

Mais ne marche toujours pas...

jea84 · Answer

Je ne comprends pas, depuis la dernière intervention il y a 2 dossiers qui sont apparus sur le bureau : celui de l'administrateur et celui de l'ordinateur?
Que faut-il faire pour les remettre à leur place initiale ?
Merci

jea84 · Answer

Re,

Voici la capture d'écran demandée : 

https://pjjoint.malekal.com/files.php?id=20140326_13t9c6k5l5


A la question : suis-je l'administrateur du PC : pas à proprement parlé puisque c'est celui de mon amie Michele, mais oui toutes les actions ont été faites en tant qu'administrateur sur sa session. (il n'y avait pas d'autres sessions)

Je me demande même si ce n'est pas le fait d'avoir ouvert une nouvelle session nommée "michele2" que sont apparus ces deux fichiers ? Puisque sur la session originale nommée "michele" les deux fichiers se nomment "michele" et "ordinateur". 
Sur l'autre session (nommée michele2) il y a également 2 fichiers nommés : "michele2" et "ordinateur". ??? C'est peut-être normal ? 

En résultat de sfc / scannow : la protection des ressources Windows a trouvé des fichiers endommagés et a pu les réparer. Des détails sont fournis dans le journal CBS.log

J'ai essayé d'ouvrir le fichier CBS.log mais "accès refusé".

Après le redémarrage de l'ordinateur je pensais avoir une bonne surprise en ouvrant IE mais non, toujours cette page blanche...

Merci encore pour tout.
Cordialement,

jea84 · Answer

Merci pour ta réponse.

Je viens de lire le lien que tu m'as donné, mais la procédure concerne surtout le non démarrage de Windows (pour ma part c'est Internet Explorer qui ne démarre pas). Il y a bien une partie qui concerne la réparation mais quand je vois la rubrique 5 je ne vois pas ce que je peux sélectionner ?

D'autre part, il faut avoir le CD de Windows 7 mais lorsqu'elle a acheté son PC mon amie n'a pas eu de CD, Windows 7 était déjà installé.
Pour ma part je possède un CD XP et un CD Seven. mais je ne pense pas que cela puisse faire l'affaire ? 

Bonne nuit
A demain

Fish66 · Answer

Bonjour,
D'autre part, il faut avoir le CD de Windows 7 mais lorsqu'elle a acheté son PC mon amie n'a pas eu de CD, Windows 7 était déjà installé. 
C'est utile d'avoir le cd d'installation de ton amie pour effectuer la réparation.
-------------------
Essayer de restaurer windows 7 pour une date antérieure (avant l'apparition du problème)
Aide : http://www.chantal11.com/2010/05/restauration-systeme-a-une-date-anterieure-windows-7-8-10/

@+

jea84 · Answer

Bonjour Fish66
La restauration du système est la première chose qu'elle a fait lorsqu'elle a eu le problème. Elle l'a même fait à plusieurs reprises et à des dates différentes...
Elle a eu ce problème il y a plus près de 15 jours...
Le fait de restaurer maintenant, va nous faire perdre tout le bénéfice de la désinfection que tu as fait ? 
Merci

Fish66 · Answer

Elle a eu ce problème il y a plus près de 15 jours... Le fait de restaurer maintenant, va nous faire perdre tout le bénéfice de la désinfection que tu as fait ?  
Est ce que tu peux me dire quelles sont les dates existantes et qui sont au-delà
 d'un mois ?

jea84 · Answer

Les dates existantes ne sont pas au delà d'un mois.
J'ai le 25 - 23 - 15 - 14 - 12 - 11 - 07 - et 04/03/2014.
Comme je n'ai pas l'habitude avec Windows 7, je ne sais pas si on peut visionner les date antérieures comme avec XP.
Merci

jea84 · Answer

J'ai vérifié les programmes concernés par le point de restauration du 04/03 et il correspond à l'installation de Firefox que j'ai installé suite au problème d'IE. Donc je ne pense pas que cette restauration puisse faire quelque chose?

jea84 · Answer

Bonjour Fish66,
C'est la version IE11 qui est installée. 

Comme je ne peux pas accéder à IE par cette session n°1, j'ai utilisé l'autre session n°2 et il n'y a pas de mise à jours disponibles.
Sur la session n°1 par "rechercher" --> mises à jour -->Vérifier l'état de votre ordinateur et résoudre les problèmes. Celui-ci a effectivement trouvé pas mal de problèmes sur IE (déconnecté). Un rapport a été envoyé. ???

Sur la session n°2 Internet Explorer fonctionne parfaitement... Donc je ne pense pas que ce soit IE qui soit à incriminer??? Cela viendrait donc du compte "administrateur" ? Je m'avance peut-être car je n'y connais rien...

Hier j'ai procédé à la désactivation de IE puis à la réactivation. Mais cela n'a rien changé. Apparemment on ne peut pas désinstaller IE et le réinstaller ? Ou alors il faudrait que je me procure le CD Windows 7.
C'est tout de même désespérant.
Merci

Fish66 · Answer

Bonjour, La première solution c'est d'Avoir les cd d'installation pour la réparation, la deuxième c'est de créer un nouveau compte administrateur. Même si le problème est résolu, je te conseille d'utiliser des navigateurs plus sécurisés comme Fire fox ou Google chrome. ------------------- Tu vas maintenat faire le ménage ci-dessous : Updatechecker : Téléchage updatechecker pour t'indiquer les logiciels qui ne sont pas à jour et te permet aussi d'effectuer ces mises à jour Tu peux l'utiliser une fois par semaine =========================================== Vacciner les supports amovibles : *Télécharge : MKV (créé par El Desaparecido) sur ton Bureau. *Si ton antivirus affiche une alerte, ignore-la et désactive l'antivirus temporairement. *Branche toutes tes sources de données externes à ton PC (clé USB, disque dur externe, etc...) sans les ouvrir. *Double clique sur MKV.exe. *Clique sur Vacciner. =========================================== Suppression des outils de désinfections: Télecharge Delfix sur ton bureau : <<< ICI >>> ou <<< ICI >>> * Coche la case suivante : => Supprimer les outils de désinfection (coché par défaut) * Clique ensuite sur Exécuter puis patiente pendant le processus de suppression. * Lorsque les procédures seront terminées, l'outil va se fermer et disparaître du bureau * Un rapport est sauvegardé dans le presse-papier : il te suffit de faire un clic droit et "coller" dans ta prochaine réponse pour me poster le rapport =========================================== Défragmentation : Défragmente tes disques dur par defraggler Tu peux lutiliser une fois par trimestre =========================================== Nettoyage des fichiers et des clés de registre * Télécharge et installe CCleaner version Slim * Lance-le.(clic droit "en tant qu'administrateur" pour Vista et Seven) Va dans Options puis * Avancé et décoche la case Effacer uniquement les fichiers etc.... * Va dans Nettoyeur, choisis Analyse. Une fois terminé, lance le nettoyage. * Ensuite, choisis Registre, puis Chercher des erreurs. Une fois terminé, répare toutes les erreurs tant de fois qu il en trouve a l analyse . ** Aide ici : https://www.malekal.com/tutoriel-ccleaner/ Tu peux utiliser Ccleaner une fois par semaine =========================================== Purger les points de restauration système * Désactive et réactive la restauration de système en suivant les procédures indiquées dans ces liens : Windows XP Windows Vista Windows 7 Windows 8 * Après avoir vidé la restauration du système, il est nécessaire de créer un nouveau point de restauration ... =========================================== Conseils : 1/ Je te conseille d'utiliser le navigateur Firefox et d'installer les modules complémentaires WOT pour t'indiquer les sites douteux et Adblock plus pour bloquer les publicités... 2/ Aussi tu peux garder Malwarebytes et l'utiliser aussi une fois par semaine. 3/ Un peu de lecture : * Les dangers du Peer-To-Peer, Emule etc.. * Comment Sécuriser son ordinateur... *Pourquoi et comment je me fais infecter *pourquoi maintenir son navigateur à jour

jea84 · Answer

Bonsoir Fish66,
Voici le rapport Delfix :
# DelFix v10.6 - Rapport créé le 29/03/2014 à 20:00:35
# Mis à jour le 11/11/2013 par Xplode
# Nom d'utilisateur : michele - MICHELE-HP
# Système d'exploitation : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Suppression des outils de désinfection ...

Supprimé : C:\AdwCleaner
Supprimé : C:\Users\michele\AppData\Roaming\ZHP
Supprimé : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ZHP
Supprimé : C:\Users\michele\Desktop\RK_Quarantine
Supprimé : C:\Program Files (x86)\ZHPDiag
Supprimé : C:\log.txt
Supprimé : C:\PhysicalDisk0_MBR.bin
Supprimé : C:\Users\michele\Desktop\JRT.exe
Supprimé : C:\Users\michele\Desktop\JRT.txt
Supprimé : C:\Users\michele\Desktop\RKreport[0]_D_03262014_103139.txt
Supprimé : C:\Users\michele\Desktop\RKreport[0]_S_03262014_093534.txt
Supprimé : C:\Users\michele\Desktop\RKreport[0]_S_03262014_103130.txt
Supprimé : C:\Users\michele\Desktop\RogueKillerX64.exe
Supprimé : C:\Users\michele\Desktop\ZHPDiag.lnk
Supprimé : C:\Users\michele\Desktop\ZHPDiag.txt
Supprimé : C:\Users\michele\Desktop\ZHPDiag2.txt
Supprimé : C:\Users\michele\Desktop\ZHPFix.lnk
Supprimé : C:\Users\michele\Desktop\ZHPFixReport.txt
Supprimé : C:\Users\michele\Downloads\adwcleaner.exe
Supprimé : C:\Users\michele\Downloads\mkv.exe
Supprimé : C:\Users\michele\Downloads\ZHPDiag2.exe
Supprimée : HKLM\SOFTWARE\AdwCleaner
Supprimée : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZHPDiag_is1

########## - EOF - ##########

Je passe à la suite.

jea84 · Answer

Je pensais que Delfix allait supprimer tous les outils installés sur le bureau mais ils sont toujours présents. J'ai toujours les raccourcis et les rapports. D'autre part j'ai dû faire un copié collé du rapport affiché car il n'était pas dans le presse papier comme tu as indiqué.
Merci

jea84 · Answer

Merci beaucoup Fish66, merci pour tout.
Je dis à mon amie de suivre tes conseils.
Tu m'avais déjà dépannée en 2012 pour mon ordi personnel et je t'en suis très reconnaissante.
Je te souhaite une bonne continuation.
Cordialement,
Jea84

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