Error message "Selected boot image did not authenticate"
Hello everyone,
When I turn on my computer (running Windows 8), the following message appears:
"Selected boot image did not authenticate - press enter to continue"
When I press enter, the computer shuts down immediately.
For your information: I have the 4 recovery DVDs that were created at the beginning of the computer's use.
I don't know what to do.
It is still under warranty, but I’m afraid of losing my data if I send it in for service (I have some photos that are very important to me).
Could someone please help me?
Thank you in advance for your valuable assistance.
When I turn on my computer (running Windows 8), the following message appears:
"Selected boot image did not authenticate - press enter to continue"
When I press enter, the computer shuts down immediately.
For your information: I have the 4 recovery DVDs that were created at the beginning of the computer's use.
I don't know what to do.
It is still under warranty, but I’m afraid of losing my data if I send it in for service (I have some photos that are very important to me).
Could someone please help me?
Thank you in advance for your valuable assistance.
3 answers
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I finally contacted customer service by phone, and they had me do some troubleshooting.
It turned out that the hard drive was dead, so I had to send the PC to customer service. They replaced it for me.
I lost all my data.
I hope for your sake that it's not the same issue. -
Please, anyone to help me???
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Hello, have you found a solution? I'm experiencing the same problem as you.