Bose Solo System Solved

Question

Hello,
My system seems to no longer be powered. At first, I thought the remote control battery was faulty, but after changing it
there's still no way to turn on the device.
Since there doesn't seem to be a switch for manual operation, has anyone encountered this problem before and is there a solution to clarify the issue or determine what is defective?
Thank you.
Pat.

Maxi-strato · Accepted Answer

Hello everyone. I just bought the Bose Solo 15 on December 17, 2014, and I encountered this problem the very next morning. I couldn't turn it on. I unplugged it and plugged it back in, and it worked again. Then it happened regularly every 4/5 days.
I went back to the store where I bought it, and they replaced it immediately.
I came home, plugged it in, no problems for 5 days, and then it happened again!!! It’s obviously not a problem with the device but a local issue at my place, since they sold 30 of the same series in that same store at the same time without any returns, except for me, of course!!! I called BOSE and spoke to a technician who told me it was a power issue (which I had figured out) and that variations in my electrical setup were putting the system into safeguard mode (while it’s off?). Two solutions were proposed to me. Change the power outlet, and if that doesn’t work, put the SOLO 15 on a UPS (But who pays for the UPS?).
AND ON YOUR SIDE? ANY NEWS? ANY SOLUTIONS?

sawsix · Answer

Hi,  It is the power supply (transformer), certainly faulty and thus needs to be replaced.

Ray · Answer

I have this problem with my Bose solo, I have to unplug the power cord for several seconds, then plug it back in and the system works again. Every 4 to 5 days, the same problem occurs and the same solution works. I am in contact with Bose and am waiting for a new power cord.
I will update if the problem is resolved....

Rainald55 · Answer

I have this problem with my Bose solo; I have to unplug the power cord for several seconds, then plug it back in and the system works again. This happens every 4 to 5 days, same problem and same solution. I am in contact with Bose and waiting for a new power cord.
I will provide updates if the problem is resolved....

Rainald55 · Answer

After 8 months and many procedures, I still have the same problem; every 15 to 20 days, I have to unplug my Solo, and when I plug it back in, everything works again. I called Bose service directly and to (reset) the system, it needs to be unplugged for more than 15 minutes.
If you have any other news, please let me know. A+

Guitou67 · Answer

The first 4 months went fine, but for the past month, I have to unplug and replug the power cord every 4-5 days to get sound. I tried to use the warranty, but of course, at the time of the test in the store, everything worked fine. For 400 bucks, I'm getting a bit tired of playing the contortionist behind the screen.
Has anyone found the cause of the problem?

Thanks, later!

tr4airs · Answer

Hello everyone,
I had the same problem, but I approached it differently.
Indeed, after a while, the system goes into automatic standby.
You just need to turn it on with the remote control while staying close to the speaker for 10-15 seconds to avoid turning off the other connected devices.

With the manual, you can disable automatic standby!!!

Best regards

bredouille · Answer

Bought in 12/2015, every 2 days, impossible to turn Solo 15 back on. (With the system being off, it's not a matter of auto standby.)
Bose technicians are quite vague. The problem seems to be known: changing the power strip; it would be the safety feature activating due to current fluctuations!
I don't understand how safety could be an issue when the system is turned off.
I feel like we're being jerked around.

Maxi-strato · Answer

Well, I had exactly the same problem (see description above).
The system has been exchanged three times, so it's not the machine or maybe a design flaw?
I was able to solve this problem by putting the Solo 15 in active standby (see manual). In other words, when I turn it off, it is a solid orange (standby) and when I turn it on, it is a solid green. Before that, when I turned it off, there were no lights on at all.
With this option activated, you have the choice to control all your other devices or not, and since then I haven't had any problems. No need to unplug/replug for it to work again, and it's not thanks to the Bose technicians who are out of touch...

Fructiu · Answer

Hi there,
I have a problem too with my Bose Solo TV. Bought it just 3 years ago, it regularly refuses to turn on. I have to unplug it for several minutes or even hours before it works again. On top of that, it regularly emits a continuous buzzing sound. I also have to unplug it and plug it back in.
After calling customer service, I have to pay for a repair of 100 euros as it has not been under warranty for a year.
Long live the quality of Bose and its customer service!!

BoseSolo · Answer

Hello, the permanent solution to your Bose Solo Audio 10 or 15 issue is to place a small piece of aluminum foil in each of the ends of the power cable, push it in well, and reconnect the cable to your device.
Don't search any further because even Bose technicians can't solve the problem and just tell us anything. Good luck to you all because many of us are living with this issue.

David · Answer

I have the same issue as you, recently updated and after a few days the buzzing comes back and sometimes it’s impossible to turn it on.
I will try the active standby.
What do you mean bosesolo by the aluminum foil? In the female connectors of the power cable? I don’t see what that will achieve..
Tell us more!

16guytou16 · Answer

Hello, I had the same issue and I did a software update, and for now, it works http://worldwide.bose.com/downloads/en/web/bose_solo_tv_sound_system_overview/page.html Best regards

souday · Answer

Sound touch bought only a few months ago in 2016, already broken. No more subwoofer, TC ineffective like when you have used batteries... I was influenced by the so-called quality of Bose! What a joke! And a dunce cap for the Bose customer service that doesn't even respond.
souday Dijon

Bose Solo System

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