Ecran bleu est de retour
Résolu
beladona2
Messages postés
68
Date d'inscription
Statut
Membre
Dernière intervention
-
poupougne13 Messages postés 44670 Date d'inscription Statut Membre Dernière intervention -
poupougne13 Messages postés 44670 Date d'inscription Statut Membre Dernière intervention -
Bonjour,
L ecran bleu a fait son apparition la premiere fois en mais 2013. J avais alors seulement ferme manuellement l 'ordi puis tout marchait correctement. Mais la, en 2 fois (avec un intervalle de 1 semaine) l ecran bleu est apparu encore!
Pour info, j ai un Asus, windows7 edition familiale.
J ai pris en photo le dernier ecran bleu mais je n sais pas comment l integrer dans le message.
Merci d avance :)
PS: je suis un peu nulle question programmes d ordi etc, dc si il y a des manipulations pas trop complique, ce serait sympa ... :(
L ecran bleu a fait son apparition la premiere fois en mais 2013. J avais alors seulement ferme manuellement l 'ordi puis tout marchait correctement. Mais la, en 2 fois (avec un intervalle de 1 semaine) l ecran bleu est apparu encore!
Pour info, j ai un Asus, windows7 edition familiale.
J ai pris en photo le dernier ecran bleu mais je n sais pas comment l integrer dans le message.
Merci d avance :)
PS: je suis un peu nulle question programmes d ordi etc, dc si il y a des manipulations pas trop complique, ce serait sympa ... :(
A voir également:
- Ecran bleu est de retour
- Supprimer rond bleu whatsapp - Guide
- Double ecran - Guide
- Écran bleu - Guide
- Capture d'écran whatsapp - Accueil - Messagerie instantanée
- Retourner ecran pc - Guide
14 réponses
Je peux t'assurer que 2 ingénieur en informatique plus un informaticien qui font ca du matin au soir ca ne se trompe jamai
les informaticiens ne comprennent rien dans le monde de la desinfection
les informaticiens ne comprennent rien dans le monde de la desinfection
Je peux t'assurer que 2 ingénieur en informatique plus un informaticien qui font ca du matin au soir ca ne se trompe jamais là...on a du "lourd"....!!!!
Hello
En utilisant Whocrashed par exemple
=> https://www.commentcamarche.net/telecharger/utilitaires/23795-whocrashed-free-home-edition/
En utilisant Whocrashed par exemple
=> https://www.commentcamarche.net/telecharger/utilitaires/23795-whocrashed-free-home-edition/
Hello
Il y a bien une mise à jour à faire cela concerne ta carte graphique :)
(Ps merci Whocrashed!)
Marque et modèle exact de ton pc?
Il y a bien une mise à jour à faire cela concerne ta carte graphique :)
(Ps merci Whocrashed!)
Marque et modèle exact de ton pc?
Vous n’avez pas trouvé la réponse que vous recherchez ?
Posez votre question
Tkt , prend une photo lisible de t'on écran bleu , et ca s'appelle un BSOD ,
Et je te donne la solution directement :-)
Et je te donne la solution directement :-)
bon d accord, voici ce qui est ecrit dessus:
A problem has been detected and windows has been shut down to prevent damage to your computer.
SYSTEM_SERVICE_EXCEPTION
If this is the first time you've seen this stop error sreen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware orsoftware is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as catching or shadowing.
If you need to use safe Mode to remove or disable components, restart your computer, pres F8 to select Advanced startup options, and then select Safe Mode.
Technical information:
***STOP : ( deja marque en haut..)
Collectind data for crush dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
A problem has been detected and windows has been shut down to prevent damage to your computer.
SYSTEM_SERVICE_EXCEPTION
If this is the first time you've seen this stop error sreen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware orsoftware is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as catching or shadowing.
If you need to use safe Mode to remove or disable components, restart your computer, pres F8 to select Advanced startup options, and then select Safe Mode.
Technical information:
***STOP : ( deja marque en haut..)
Collectind data for crush dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
mais est ce que vous croyez si je n utilise pas un moment l ordi puis seulement de temps en temps( parce q la j l utilise un peu tous les jours, comme c est les vacances :( ) l ecran bleu n apparaitra plus et l ordi ne plantera pas??
PS: je n ai fait depuis le premier ecran bleu (en mai 2013) qu'une mise a jour et installer aucun logciel, sauf google chrome il y a env 3 jours ( c etait apres une restauration du systeme, que j avais apres le 2ieme ecran bleu, il fallait reinitialiser google....)
PS: je n ai fait depuis le premier ecran bleu (en mai 2013) qu'une mise a jour et installer aucun logciel, sauf google chrome il y a env 3 jours ( c etait apres une restauration du systeme, que j avais apres le 2ieme ecran bleu, il fallait reinitialiser google....)
Maintenant passe à Whocrashed
=> https://forums.commentcamarche.net/forum/affich-28469763-ecran-bleu-est-de-retour#9
=> https://forums.commentcamarche.net/forum/affich-28469763-ecran-bleu-est-de-retour#9
Hello beladone
Fais ceci
=> https://forums.commentcamarche.net/forum/affich-28469763-ecran-bleu-est-de-retour#9
En attente du rapport Whocrashed
Fais ceci
=> https://forums.commentcamarche.net/forum/affich-28469763-ecran-bleu-est-de-retour#9
En attente du rapport Whocrashed
Hello
Le "report"
En gros le rapport :)
Le "report"
En gros le rapport :)
ok :D
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sat 10/08/2013 11:19:26 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081013-16021-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003610123, 0xFFFFF88009BF27B0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 10/08/2013 11:19:26 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: igdkmd64.sys (igdkmd64!hybDriverEntry+0x3D8B0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003610123, 0xFFFFF88009BF27B0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\igdkmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation SYSTEM_SERVICE_EXCEPTION
On Sat 25/05/2013 09:11:46 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052513-24632-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x19 (0x20, 0xFFFFFA8009333BB0, 0xFFFFFA8009333C30, 0x4080008)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sat 10/08/2013 11:19:26 GMT your computer crashed
crash dump file: C:\Windows\Minidump\081013-16021-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003610123, 0xFFFFF88009BF27B0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 10/08/2013 11:19:26 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: igdkmd64.sys (igdkmd64!hybDriverEntry+0x3D8B0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003610123, 0xFFFFF88009BF27B0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\igdkmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation SYSTEM_SERVICE_EXCEPTION
On Sat 25/05/2013 09:11:46 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052513-24632-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x19 (0x20, 0xFFFFFA8009333BB0, 0xFFFFFA8009333C30, 0x4080008)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Hello beladone
Ok donc on va utiliser touslesdrivers.com
Va sur le site puis onglet mes détections acceptes le plugin et son installation
Ensuite relances la page
Décoches afficher les drivers bêta
Puis fournis moi une capture d'écran de ta détection
=> https://www.commentcamarche.net/faq/398-comment-faire-une-capture-d-ecran
Ok donc on va utiliser touslesdrivers.com
Va sur le site puis onglet mes détections acceptes le plugin et son installation
Ensuite relances la page
Décoches afficher les drivers bêta
Puis fournis moi une capture d'écran de ta détection
=> https://www.commentcamarche.net/faq/398-comment-faire-une-capture-d-ecran
Hello beladona
Fais en priorité la maj concernant la carte graphique
Sur cette capture => http://cjoint.com/data3/3HluYsALitg_detection1.png
Dis moi si après cette maj tu as encore des écrans bleus
Fais en priorité la maj concernant la carte graphique
Sur cette capture => http://cjoint.com/data3/3HluYsALitg_detection1.png
Dis moi si après cette maj tu as encore des écrans bleus
Bonjour,
Depuis que j'ai Windows 7 professionnel, j'ai en moyenne un écran bleu par quinzaine. Quand j'avais XP cela n'arrivait jamais. Personne n'a jamais pu me dire pourquoi.....
Bonne chance, si vous trouvez la solution prévenez moi.
Merci beaucoup
Depuis que j'ai Windows 7 professionnel, j'ai en moyenne un écran bleu par quinzaine. Quand j'avais XP cela n'arrivait jamais. Personne n'a jamais pu me dire pourquoi.....
Bonne chance, si vous trouvez la solution prévenez moi.
Merci beaucoup