Ecran bleu

Bonjour, ayant des probleme avec mon PC qui affiche des écran j'aimerais que l'on m'aide merci de votre compréhension

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Résumé de la discussion

Le problème central est une série de crash système sur un PC sous Windows Vista, se traduisant par des écrans bleus et des redémarrages, avec plusieurs minidumps analysés. Les analyses pointent des erreurs IRQL_NOT_LESS_OR_EQUAL et DRIVER_CORRUPTED_EXPOOL, suggérant un bogue logiciel lié à des drivers plutôt qu’un problème matériel et une éventuelle corruption mémoire associée. Des drivers identifiés comme problématiques, ntkrpamp.exe et ps2.sys, nécessitent des mises à jour sur les sites des éditeurs ou via Windows Update, et leur recherche en ligne est recommandée. En parallèle, l’examen relève des éléments de démarrage et des composants liés à HP et à Chrome susceptibles d’influencer le système, pouvant nécessiter une désactivation provisoire et une reconfirmation après mises à jour.

Bobot (l’IA à votre service)
  1. Voici l'analyse de blue screen view:

    http://image.noelshack.com/fichiers/2013/31/1375100624-analyse-blue-screen-view.jpg
    1. Merci de m'aider il est possible qu'a cause de ces écrans bleus mon ordi a du mal a démarrer???
      1. Contributeur sécurité
        Hello

        Fort possible mais on verra ce qui cloche avec Whocrashed :)
        1. Contributeur sécurité
          Hello

          Si ça ne démarre pas en mode normal passe en mode sans échec
          1. Tenez:

            System Information (local)
            --------------------------------------------------------------------------------

            computer name: PC-DE-MICKAEL
            windows version: Windows Vista Service Pack 1, 6.0, build: 6001
            windows dir: C:\Windows
            CPU: AuthenticAMD AMD Phenom(tm) 8600 Triple-Core Processor AMD586, level: 16
            3 logical processors, active mask: 7
            RAM: 3084660736 total
            VM: 2147352576, free: 2008649728

            --------------------------------------------------------------------------------
            Crash Dump Analysis
            --------------------------------------------------------------------------------

            Crash dump directory: C:\Windows\Minidump

            Crash dumps are enabled on your computer.

            On Mon 29/07/2013 13:17:31 GMT your computer crashed
            crash dump file: C:\Windows\Minidump\Mini072913-02.dmp
            This was probably caused by the following module: ntkrnlpa.exe (nt+0x5ADC4)
            Bugcheck code: 0xA (0x0, 0x1B, 0x1, 0xFFFFFFFF82301E4A)
            Error: IRQL_NOT_LESS_OR_EQUAL
            file path: C:\Windows\system32\ntkrnlpa.exe
            product: Microsoft® Windows® Operating System
            company: Microsoft Corporation
            description: NT Kernel & System
            Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
            This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
            The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

            On Mon 29/07/2013 13:17:31 GMT your computer crashed
            crash dump file: C:\Windows\memory.dmp
            This was probably caused by the following module: ntkrpamp.exe (nt!Kei386EoiHelper+0x293C)
            Bugcheck code: 0xA (0x0, 0x1B, 0x1, 0xFFFFFFFF82301E4A)
            Error: IRQL_NOT_LESS_OR_EQUAL
            Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
            This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
            A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
            Google query: ntkrpamp.exe IRQL_NOT_LESS_OR_EQUAL

            On Mon 29/07/2013 11:44:41 GMT your computer crashed
            crash dump file: C:\Windows\Minidump\Mini072913-01.dmp
            This was probably caused by the following module: ntkrnlpa.exe (nt+0x5ADC4)
            Bugcheck code: 0xC5 (0x4010004, 0x2, 0x1, 0xFFFFFFFF82332886)
            Error: DRIVER_CORRUPTED_EXPOOL
            file path: C:\Windows\system32\ntkrnlpa.exe
            product: Microsoft® Windows® Operating System
            company: Microsoft Corporation
            description: NT Kernel & System
            Bug check description: This indicates that the system attempted to access invalid memory at a process IRQL that was too high.
            This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
            The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

            On Sun 28/07/2013 19:09:58 GMT your computer crashed
            crash dump file: C:\Windows\Minidump\Mini072813-03.dmp
            This was probably caused by the following module: ntfs.sys (Ntfs+0x1A316)
            Bugcheck code: 0x24 (0x1904AA, 0xFFFFFFFF8B1879F0, 0xFFFFFFFF8B1876EC, 0xFFFFFFFF82303218)
            Error: NTFS_FILE_SYSTEM
            file path: C:\Windows\system32\drivers\ntfs.sys
            product: Système d'exploitation Microsoft® Windows®
            company: Microsoft Corporation
            description: Pilote du système de fichiers NT
            Bug check description: This indicates a problem occurred in the NTFS file system.
            The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

            On Sun 28/07/2013 17:17:39 GMT your computer crashed
            crash dump file: C:\Windows\Minidump\Mini072813-02.dmp
            This was probably caused by the following module: ntkrnlpa.exe (nt+0xCD1E3)
            Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF90227D90, 0xFFFFFFFF90227EDC, 0xFFFFFFFF82456430)
            Error: CRITICAL_OBJECT_TERMINATION
            file path: C:\Windows\system32\ntkrnlpa.exe
            product: Microsoft® Windows® Operating System
            company: Microsoft Corporation
            description: NT Kernel & System
            Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
            This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
            The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

            On Sun 28/07/2013 13:46:34 GMT your computer crashed
            crash dump file: C:\Windows\Minidump\Mini072813-01.dmp
            This was probably caused by the following module: ps2.sys (PS2+0x203F)
            Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFFFFF82307882, 0xFFFFFFFF8B18F698, 0xFFFFFFFF8B18F394)
            Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
            file path: C:\Windows\system32\drivers\ps2.sys
            product: Hewlett-Packard Company PS2 SYS
            company: Hewlett-Packard Company
            description: PS2 SYS
            Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
            This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
            A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ps2.sys (PS2 SYS, Hewlett-Packard Company).
            Google query: Hewlett-Packard Company SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

            --------------------------------------------------------------------------------
            Conclusion
            --------------------------------------------------------------------------------

            6 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

            ps2.sys (PS2 SYS, Hewlett-Packard Company)
            ntkrpamp.exe

            If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

            Read the topic general suggestions for troubleshooting system crashes for more information.

            Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
            1. Contributeur sécurité
              Hello

              Bon rien de bien méchant il faudrait que tu mettes à jour ce driver

              => ps2.sys (PS2 SYS, Hewlett-Packard Company)

              Donne nous le modèle exact de ton pc?

              Ensuite faudrait vérifier les erreurs sur le disque dur

              1. Ou se trouve le Nom du modele?

                C'est un HP ca c'est sur

                et pour les erreurs comment je fais???

                Et comment je le met a jour le driver

                PS merci de ta précieuse aide
                1. Contributeur sécurité
                  Mais non rassure toi tout va bien se passer

                  Ton rapport montre qu'un driver n'est pas compatible :)
                  1. Le PC c'est celui la exactement

                    http://193.164.196.30/images/784/784322017790530.jpg
                    1. Contributeur sécurité
                      Hello mica

                      En fait ton cas est un peu plus compliqué

                      Ton rapport whocrashed montre quelque chose d'anormal

                      "file path: C:\Windows\system32\drivers\ntfs.sys"

                      J'ai prévenu quelqu'un qui va regarder ton problème
                      1. Mais ca va être possible de le réparer?
                        1. Contributeur sécurité
                          Oui bien sûr :)

                          Rassure toi :)
                        2. C'est quand que cette personne vient s'occuper de moi mdr?

                          Merci de ton aide toujours
                        3. Contributeur sécurité
                          Il est déjà au courant (dès que je t'ai pris en charge)

                          Rassure toi patiente un peu :)
                        4. Le probleme est que ces bluescreen me casse la tête mdr
                      2. J'ai peur que mon ordi s'éteigne et mette du temps a se rallumer
                        1. Contributeur sécurité
                          Mais non rassure toi

                          Sois patient c'est tout
                        2. Ok merci
                      3. salut moi j'aimerais contrôler quelque chose

                        Fais analyser le(s) fichier(s) suivants sur Virustotal :

                        Virus Total

                        clique sur "Parcourir" et trouve puis selectionne ce(s) fichier(s) :

                        C:\Windows\System32\Drivers\ntfs.sys

                        * Clique maintenant sur Envoyer le fichier. et laisse travailler tant que "Situation actuelle : en cours d'analyse" est affiché.
                        * Il est possible que le fichier soit mis en file d'attente en raison d'un grand nombre de demandes d'analyses. En ce cas, il te faudra patienter sans actualiser la page.
                        * Lorsque l'analyse est terminée colle le lien de(s)( la) page(s) dans ta prochaine réponse.
                        1. c'est fait

                          Lien: https://www.virustotal.com/fr/file/12af3c19dd2de7d92ee4c03ad07bafd77eb8bff2333e6fbd9caaa0f654a35f46/analysis/
                          1. va sur windows update dans ton menu demarrer , et prends toutes les mises à jour proposées
                            1. Mon ordi ne veut pas y'acceder la fenetre se fige et je doit ouvrir le gestionnaire de tache pour le fermé
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