phone crackling Solved

Question

Hello,

I just got myself a Livebox, various issues have already led to its replacement, and now everything is fine in terms of internet, except that I have a problem that persists even after changing the filters: there is a buzzing on my landline (the unlimited phone works well) when I disconnect my Livebox, the line is clear. Please, can you help me?

Sincerely, Jonathan Livingston

Configuration: Windows XP Internet Explorer 7.0

Pierre · Accepted Answer

I was without a landline for 10 days.
After testing my line, 1013 assured me that the crackling was coming from my internal junction box.
I had an installer come out who found nothing wrong; I rewired my line entirely, replaced my "box" with a new one, removed all extensions by moving this box and drilling a hole in a partition to shorten the circuit. And France Telecom still insisted that my line was "normal."
I ended up disconnecting everything connected to my FT power box and installed and connected a box 40 cm from theirs. Nothing else! And still the crackling!!
On the 10th day, fed up, I went to my local town hall and said: This is the town hall of ........ . Miracle, an appointment was scheduled for the day after tomorrow, December 31, 2008.
The fault was from FT! A defect in the connection of my external line on the FT pole.
I lost units (after recharging my mobile), but no apology from FT!
Today everything is fine.

line6 · Answer

Just a little clarification, I have indeed put filters on all the sockets and when I unplug my Livebox, I no longer have any buzzing on my France Télécom line. Does anyone have any ideas??? I also specify that my Livebox has been changed as well as the filters.

: jonathan livingston

turenne henri · Answer

On my Freebox, I've experienced the same issues.
I added an additional ADSL filter behind the "phone" output of the box and it works better (why??)!
Now, it must be recognized that the quality of the transmission doesn't match that of our old France Télécom phone, and that calls at certain times get a "line busy" signal, while at the same time on the FT line, you go through without a hitch!
Finally, these are problems you probably don't have, since you have the FT Livebox.

line6 · Answer

Just when I was at France Telecom, one could have thought it would work perfectly, but precisely it's their own line that's crackling as if the livebox were creating interference; it's incomprehensible. The technical service tells me it could be due to a fault in my internal installation, while an inspection of my outlets was done in January and everything was fine.
--
signed: Jonathan Livingston

turenne henri · Answer

As you mentioned in post 1: no more crackling when you disconnect the Livebox = so FT continues to route calls outside the Livebox (thus not via VoIP!) - for other ISPs, it's different: our phone service does not work without the box!
So in my opinion: it's your box that interferes with your phone conversations

To put all the odds in my favor: I placed, between the FT connection (at the entrance of the house) and my Freebox, a SHIELDED 2 pair cable, one of which also allows me to distribute my second phone line to number 09 5 xxxxxx throughout the house
If you know how to run wires in your home, try a Shielded cable (you can try with the wire exposed before putting it into the plaster conduits!)

Have you also checked that in your telephone distribution boxes (connectors), there isn’t an old capacitor like France Télécom used to install and that no longer has a reason to exist?

line6 · Answer

Hello everyone, well here is the solution.... :

I have a phone connected to my Livebox, that's my internet line

and I have a second France Télécom line (which was crackling),

what I hadn't thought about at the time is that on this line I have a Duo of cordless phones that emit waves and the original phone that transmits is in another room but aligned with my Livebox, so INTERFERENCES, I realized this when I swapped my phone with a basic one and there you go!!!!!!!!!!!

le têtu · Answer

Hello,
I'm having an issue with my livebox and my landline.
When I receive a call on my landline (05), after a few minutes I can no longer hear the caller. The line gets fuzzy and the communication comes back after 2 minutes.

Do you know if this is a problem with the installation or my landline? However, all the ADSL filters are set up, and I can make calls without any problems with the unlimited line.

Thank you.

breiz-kenavo · Answer

My France Telecom line crackles all the time, it is not in the same room as my Freebox. I have a cordless phone and a fax on my France Telecom line. I tried with another phone but it's the same. France Telecom tells me that my line is working very well, what should I do?

line6 · Answer

You say you tried with another phone, what kind of phone????

You know, I have the same crackling problems and yet my France Telecom phone is not in the same room either................... if it's not coming from your phones, nor from your France Telecom line, we should turn to Free..............

josy · Answer

Hello,

I have a big problem with crackling on the phone line connected to the Freebox, just to let you know that I am on total unbundling;

for the past 2 days I checked the phone sockets, no capacitor, changed the phone, moved the phone away from the Freebox, cleaned the line and still nothing, thank you for helping me for those who have already encountered the problem (I only have to add the ADSL filters now hoping that this time it will bear fruit).

HELP SOS

seb67 · Answer

Hello, for the buzzing on my Freebox line I bought a 12V 2.5A adapter compared to the original one which is 1.2A; this allows for more amperage, the adapter heats less and thus reduces interference on the line.
Good luck to everyone.
In Strasbourg, you can find them at Tardy near Cora Mudolsheim.

line6 · Answer

Hello, it would be great if people who have solved their problems could share their solutions here; as for me, I already gave you mine, there you go, best regards.

gericom · Answer

Hello,  in my case, I noticed that the crackling was coming from the alarm transmitter, which was not equipped with an ADSL filter. I first unplugged the transmitter and then added a filter.

chrisdesiles · Answer

Hello,

here is my problem: my phone works fine, but when I try to plug an extension directly into the box, BAM, it crackles in the phone, and as soon as I unplug a wire from the extension at the box, everything goes back to normal; what could it be?

Thanks

generalpastis · Answer

Thank you very much for all this information... because I have a friend who has the same crackling problem with her Freebox despite moving... I will try your various solutions... thank you in advance.

telephonik · Answer

For my part, the crackling problem was resolved by changing the power supply of my Alicebox, which seemed to overheat at times. After fruitless searches on the connections of all the cables!!!!
There it is, if this can help someone!!!!!

jyd29 · Answer

Hello,
I've experienced the buzzing issue with the Freebox twice...
There was significant buzzing and no dial tone, I could call (the phone called rings), but couldn't receive calls...
I tested the power supply; 12.37V, normal for a 12V, but not enough for the Freebox, I used another power supply, one from a cordless drill that provides 23V...
And well, no more problems!
I hope the Freebox circuits will hold up, apparently it doesn't have an impact as it regulates its voltage...
I should mention that this is the second time it has happened to me, the first time I used a 12.86V power supply, from a scanner, and it worked until yesterday (2 years...)
I hope this helps those who are tired of calling the Maghreb...

albator · Answer

me too, crackling resolved live box + fixed phone rtc
I reversed the two power cables, one from my screen and the other from my PC tower, and my livebox was at the same height. I moved my PC under my desk with all the cables and plugged everything into one power strip. Now no more issues. It might have been the power cable from my PC causing the crackling, or the livebox and the PC were causing interference when they were on the same desk and at the same height.

mik · Answer

Hello
I have a Freebox V4 and I've had this crackling issue, despite all possible tests (changing the phone, the ADSL filters...) and I tried changing the power adapter of my Freebox: I replaced the old one with a new one. So I don't know by what miracle, but it's been working for a week now. To be continued...

diego5 · Answer

Crackling on the phone, Free return. I searched everywhere for where it could be coming from, checked the socket, changed the phone, removed the filter, put it back, nothing, still crackling and with the speaker, it's terrible. I cut the power and plugged it back in, nothing. I cut the main line coming in and plugged it back in, nothing. Today, Monday, May 14, I took the phone and it's still crackling. I took
the bull by the horns and unplugged everything from the Freebox, starting with the power supply, then the internet cable connecting to the computer, then the incoming normal phone line that powers the Freebox, then the telephone adapter?, good.
Wait a few minutes before reconnecting everything. Reconnect
the internet cable, telephone adapter, and the phone line coming from the general FT socket, plug in the power supply. I did that and there's no more crackling for
now. It's up to you to do it, let me know if it worked, thank you.

Phone crackling

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