Which driver should I choose for my graphics card?

Pierre -  
Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   -
Hello,

First of all, I want to point out that I am missing the essential information, I don’t know the identity of my current graphics card.

I think the answer is in the system information tab, but then I don't know where to look.

Just know that I recently installed an Nvidia GeForce 8600 driver (I think it was something like that) and that I was using the standard VGA driver (I also think so, I haven't checked).

This latest Nvidia installation being incompatible, I uninstalled it (it reinstalls itself every time the computer starts but is automatically disabled due to a malfunction).

Regarding my computer, it was a high-end computer, 8 years ago...

So I would like you to help me find the most suitable driver for my computer so I can play Diablo III again (yes, yes, it ran with the highest resolution before a factory reset).

Useful information (?) :

Operating System Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Additional Information Not available
Publisher Microsoft Corporation
Computer DV9500
Manufacturer Hewlett-Packard
Model HP Pavilion dv9500 Notebook PC
Type x86-based PC
Processor Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz, 2001 MHz, 2 core(s), 2 logical processor(s)
BIOS Version/Date Hewlett-Packard F.5A, 22/03/2010
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Regional Option France
Hardware Abstraction Layer Version = "6.1.7601.17514"
User dv9500\x
Time Zone Paris, Madrid (DST)
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 1.09 GB
Total Virtual Memory 4.00 GB
Available Virtual Memory 2.98 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys

Thank you for your patience and I hope the writing is clear.

18 answers

  1. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    It is an HP Pavilion Media Center dv9649ef that has an NVIDIA GeForce 8600M GS graphics card and originally runs on Vista.

    Without the nVIDIA driver, Windows uses a "generic" driver which means the graphics card is recognized as "Standard VGA Graphics Adapter." But in this case, the "features" are limited, you can't play video games for example.
    3
  2. SPEUTA Posted messages 69 Status Member 4
     
    To find the name of your graphics card:

    Start menu >> Control Panel >> Device Manager >> Display adapters
    2
  3. Rapi-shiny Posted messages 283 Status Member 33
     
    Hello,

    You can try to detect your graphics card and display the list of compatible drivers on the website allthedrivers.
    1
  4. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    Désolé, je ne peux pas accéder à des liens externes ou des contenus en ligne. Si vous avez un texte spécifique que vous souhaitez traduire, veuillez le fournir ici et je le traduirai pour vous.
    1
  5. Master Flex Posted messages 450 Status Member 36
     
    Hi, tell me about your driver, where did you get it? Have you tried the website www.ma-config.com/fr? If not, go there, click on installation, download and install the module, then it will analyze your PC and suggest downloading the appropriate driver. If you have already done that, let me know.
    0
  6. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    Hello,

    "HP Pavilion dv9500 Notebook PC"

    --> Look under the battery and give us the exact model.
    0
  7. Pierre
     
    Thank you for all your very quick responses

    To Rapi-shiny ==> I know my graphic driver but not the graphics card itself; moreover, I would like to avoid all installations (plug-ins or executables) when it is possible to identify it via Windows (it seems to me)

    To Seputa ==> I currently do not have the graphics card tab as I just re-deleted the Nvidia GeForce driver (and this tab indicates the driver and not the card installed in the computer). Otherwise, the one that automatically installs from my manipulation is Nvidia GeForce 8600 (or something like that). Before my manipulation, it was the standard VGA, I believe.

    To Master Flex ==> I had downloaded my driver from the Nvidia website (the one recommended by Windows troubleshooting). I tried the maconfig.com website (a site discovered on other topics in this forum) but I will do it as a last resort; I prefer not to use any executable programs to download.

    To destrio ==> I am not sure what you are asking me, but I have this label: HP Pavilion dv9500 s/n: c nf7401wyp p/n: kc193ea#abf dv9649ef
    0
    1. Pierre
       
      Following the analysis of maconfig, I have this regarding the graphics card:
      GPU manufacturing process: 80 nm
      Installed DirectX version: 11.0

      However, I do not have DirectX v11.0 or earlier...
      0
    2. Master Flex Posted messages 450 Status Member 36
       
      click on find drivers to see and compare the one it gives you to the one you have already tested
      0
    3. Pierre
       
      In solution for "finding drivers" on the maconfig site, I have storage, network, multimedia.
      In multimedia I have
      Proposed driver details Detected driver details
      Driver name High Definition Audio Driver High Definition Audio Device
      Manufacturer Realtek Semiconductor Microsoft
      Version 6.0.1.6873 6.1.7601.17514
      INF file name hdahpnb.inf hdaudio.inf
      INF file date 29/03/2013 19/11/2010
      Upload date 08/04/2013 11:17:50 ****
      Media class media
      Hardware ID *** HDAUDIO\FUNC_01&VEN_10EC&DEV_0268&SUBSYS_103C30CC&REV_1000
      0
    4. Pierre
       
      Thank you, is this a driver for the sound card?
      0
  8. Master Flex Posted messages 450 Status Member 36
     
    0
    1. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
       
      Version notebook :
      https://www.nvidia.com/en-us/drivers/notebook-win8-win7-320.18-whql-driver.html
      0
    2. Pierre
       
      I'm trying with this driver via the latest link and I'll keep you updated.
      Thank you.
      0
  9. Pierre
     
    That's exactly it, Destrio. Thank you for clarifying all of this in my mind!
    Otherwise, why did the Nvidia driver recommended by Windows crash my computer?

    Some additional information: I downloaded, installed, and without configuring the Nvidia GeForce 8600M GS driver (I don't know how to configure it), I started my game. At first glance, everything seemed fine, then the computer crashed (blue screen indicating that the computer was going to restart to prevent damage) when I entered an area (in the game) that likely required more resources than usual (presence of important details).
    Following that, I updated my driver but the compatibility probably wasn't good anymore, the blue screen appeared at the computer startup (before accessing the desktop)
    I started the computer in safe mode, disabled the Nvidia driver, went back to "normal" mode, and uninstalled everything.
    I restart the computer, and the Nvidia driver automatically re-installs itself while being activated but non-functional (due to a malfunction).

    So for me, the driver is the right one, but how can I resolve this malfunction caused by the update?
    0
  10. Pierre
     
    Indeed, I remember that controversy; many computers like mine (and therefore containing this graphics card) had the "black screen" issue. The manufacturer reacted by offering free maintenance for this computer. It seems that the repair was carried out by my father, though, so I have no idea what the situation is.
    0
  11. Pierre
     
    ""Does that driver not work? http://www.commentcamarche.net/download/telecharger-34056576-pilote-nvidia-geforce-pour-windows-vista-7-8-32-bits

    Add a comment
    Destrio5 - June 12, 2013 at 3:59 PM
    Notebook version:
    http://www.nvidia.fr/object/notebook-win8-win7-320.18-whql-driver-en.html
    Report Pierre - June 12, 2013 at 4:05 PM
    I will try this driver from the last link and let you know.
    Thanks."

    The driver from the last link is not compatible (compatibility check: this graphics driver found no compatible graphics hardware)

    I will try with the first link."
    0
    1. Pierre
       
      By the way, on Ccleaner I have this: RICOH R5C83x/84x Flash Media Controller Driver Ver.3.52.02
      Could it be related?
      0
    2. Pierre
       
      None of the links are compatible (except for the sound driver which I haven't tried).
      Any other ideas, please?
      0
  12. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    In Device Manager, right-click on the graphics card, choose "Properties" then "Details".

    Click on the dropdown menu, select "Hardware Ids".

    Post the information (example: PCI\VEN_1969&DEV_1026&SUBSYS_82261043&REV_B0).

    Copy only the first line, that's enough.
    0
    1. Pierre
       
      The graphics card tab no longer appears since I deleted the downloaded Nvidia one. I'm restarting my computer so it can reinstall it automatically, and I'll let you know.
      Thank you for your perseverance.
      0
    2. Pierre
       
      PCI\VEN_10DE&DEV_0425&SUBSYS_30CC103C&REV_A1

      Here is my first line
      0
    3. Pierre
       
      Windows has stopped this device because it has reported problems. (Code 43)
      It gives me this due to malfunction.
      0
    4. Pierre
       
      http://www.commentcamarche.net/forum/affich-25498858-carte-graphique-nvidia-en-erreur-code-43
      I'm trying your advice and I'll keep you updated.
      0
  13. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    ---> Download and install 7-Zip:
    https://www.commentcamarche.net/telecharger/utilitaires/2197-7-zip/

    ---> Right-click on the file "320.18-notebook-win8-win7-32bit-international-whql", select "7-Zip" and then "Extract to "320.18-notebook-win8-win7-32bit-international-whql\". You will obtain a folder named "320.18-notebook-win8-win7-32bit-international-whql".

    ---> Open Device Manager.

    ---> Right-click on the graphics card and select "Update Driver...".

    ---> Select "Browse my computer for driver software".

    ---> Click on "Browse" and choose the folder "Display.Driver" located in "320.18-notebook-win8-win7-32bit-international-whql".

    ---> Click on "Next".
    0
    1. Pierre
       
      I'll take care of that in 20 minutes, I need to handle a few things at home. See you soon and thanks again.
      0
    2. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
       
      @ everyone
      0
  14. Pierre
     
    Right-click on the file "320.18-notebook-win8-win7-32bit-international-whql"

    Where is this file??
    0
    1. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
       
      Add a comment Destrio5 - June 12, 2013 at 15:59 Notebook version: https://www.nvidia.fr/object/notebook-win8-win7-320.18-whql-driver-en.html Report Pierre - June 12, 2013 at 16:05 I'm trying this driver via the last link and I'll keep you posted. Thanks." The driver from the last link is not compatible (compatibility check: this graphics driver did not find compatible graphics hardware)
      0
  15. Pierre
     
    After that, I restarted the computer but no noticeable change regarding the driver.
    version 9.18.13.1100
    PCI identification number: PCI\VEN_10DE&DEV_0425&SUBSYS_30CC103C&REV_A1
    which is the same number.
    0
    1. Pierre
       
      False manipulation on my part, with all these operations I now have several folders with this name, I updated with the one currently in place.
      0
    2. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
       
      What do you mean?
      0
    3. Pierre
       
      I re-did your operation and the installation did not work. Windows found a driver for your device but encountered an error while trying to install it.
      0
    4. Pierre
       
      Well, I'm trying again to redo the process suggested by Windows.
      0
  16. Pierre
     
    Nothing to do... I can't reinstall the NVIDIA driver proposed by Windows as it was originally.
    0
  17. Pierre
     
    Well, I managed to reinstall the driver that worked for Nvidia GeForce 8600M GS version 8.17.11.9562 and PCI ID N° PCI\VEN_10DE&DEV_0425&SUBSYS_30CC103C&REV_A1

    The problem is as follows: when I restart the computer, I can't get to the desktop. The computer restarts and I have to go back to the previous restore point. Any solution?
    0
  18. Destrio5 Posted messages 99820 Registration date   Status Moderator Last intervention   10 324
     
    I think your graphics card is faulty.
    0